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1 room, 2 adults

The Fontenay

5-star5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Dry cleaning/laundry service
  • Elevator
  • Free WiFi
Fontenay 10, Hamburg, 20354, Germany

Luxury hotel with full-service spa, connected to the convention center, near Reeperbahn
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Dry cleaning/laundry service
    • Elevator
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

This property is closed from December 19 2020 to May 31 2021 (dates subject to change).
  • Amazing!Aug 11, 2020
  • Very nice hotel. Very clean. Great locationMay 28, 2020

The Fontenay

from NZ$553
  • Fontenay Deluxe
  • Executive Suite, 1 Bedroom, Balcony
  • Fontenay Classic
  • Fontenay Premier Room
  • Fontenay Deluxe Alster
  • Europa Suite
  • Premier Suite
  • Senator Suite
  • Panoramic Suite
  • Park Suite
  • Alster Suite
  • Fontenay Suite

What’s around The Fontenay

Landmarks

  • In Rotherbaum
  • Reeperbahn - 35 min walk
  • Miniatur Wunderland - 36 min walk
  • Hamburg Dungeon - 36 min walk
  • Elbe Philharmonic Hall - 44 min walk
  • Hamburg City Hall - 24 min walk
  • Moenckebergstrasse - 26 min walk
  • Hamburger Dom - 28 min walk

Getting around

  • Hamburg Airport (HAM) - 19 min drive
  • Hamburg Dammtor Station - 12 min walk
  • Central S-Bahn - 23 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 25 min walk
  • Dammtor S-Bahn - 11 min walk
  • Stephansplatz U-Bahn - 14 min walk
  • Hallerstrasse U-Bahn - 17 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 130 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The property’s Lakeside Restaurant is closed on Sundays and Mondays.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • Pets allowed*

  • Restrictions apply*

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite valet parking (EUR 28 per day)

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Bicycle rentals on site
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2018
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Soundproofed rooms
  • Premium bedding
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and manicures and pedicures.

Dining

Lakeside - This fine-dining restaurant serves lunch and dinner. Reservations are required.

Parkview - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open select days.

Atrium Lounge - Onsite café. Open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

The Fontenay’s small print

Also known as

  • Fontenay Hotel Hamburg
  • The Fontenay Hotel Hamburg
  • Fontenay Hotel
  • Fontenay Hamburg
  • Fontenay
  • The Fontenay Hotel
  • The Fontenay Hamburg

Policies

For details on pet restrictions, contact the property at the number on the booking confirmation.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; reservations are required for some onsite facilities.

Contactless check-out is available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

Optional extras

Valet parking costs EUR 28 per day

Cooked-to-order breakfast is offered for an extra charge of EUR 35.00 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 50 per pet, per day

Airport shuttle service is offered for an extra charge of EUR 145.00 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Fontenay

  • Does The Fontenay offer free cancellation for a full refund?
    Yes, The Fontenay does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is The Fontenay currently open?
    This property is closed from December 19 2020 to May 31 2021 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at The Fontenay?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Fontenay?
    Yes. Valet parking costs EUR 28 per day.
  • Is there a pool at The Fontenay?
    Yes, there's an indoor pool and an outdoor pool.
  • Are pets allowed at The Fontenay?
    Yes, pets are welcome. There's a charge of EUR 50 per pet, per day. Food and water bowls are available.
  • What are the check-in and check-out times at The Fontenay?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near The Fontenay?
    Yes, there are 2 onsite restaurants, featuring local and international cuisine. Nearby restaurants include Bodo's Bootssteg (6-min walk), HENRIKS Bar & Restaurant (6-min walk), and Twenty Six (8-min walk).
  • Is airport shuttle service offered by The Fontenay?
    Yes, an airport shuttle is available. The charge is EUR 145.00 per vehicle roundtrip.
  • Is there an onsite casino at The Fontenay?
    No, this hotel doesn't have a casino, but Casino Esplanade (14-min walk) is nearby.
  • What is there to do at The Fontenay and nearby?
    The Fontenay has a spa and an outdoor pool, as well as a fitness center and a garden.

Recent reviews

Exceptional 9.4 From 119 reviews

Exceptional 10.0
Someone mentioned to me this was the best modern hotel in Hamburg, and they were right.
us2 night business trip
Exceptional 10.0
Unparalleled
Brilliant stay - impeccable service. Would only recommend to stay here when in Hamburg.
gb2 night business trip
Very good 8.0
Great new 5* hotel with a little bit to learn
Great new hotel nicely located along the Alster lake in walking distance to the city center and great restaurants. The service was good but it would have been great to be advised about the parking in and around hotel when the very friendly staff unloaded and parked the car on arrival, but then later charged 28 Euro/day for it when we could have parked for free during the weekend right in front of the hotel. The room was nice, but the cleanliness did not live up to expectations.
sg2 night family trip
Exceptional 10.0
Best Hotel in Hamburg. Great room with the latest tech. The service was phenomenal, and the food was great! The pool was unreal, with stunning views of Hamburg
gb1 night family trip
Exceptional 10.0
The German national football team stayed here while we were there and if it’s good enough for them...this is a new, clean, modern and luxurious hotel which made our stay in Hamburg a class above and was just 15 minutes walk from the centre. Oh and did I mention the complimentary minibar, digital shower or expansive balcony? Expensive but highly recommended. Should be the number one choice in Hamburg!
gb2 night romance trip
Exceptional 10.0
Best hotel I’ve ever stayed in
us4 night romance trip
Exceptional 10.0
The property was really good service was excellent and I highly recommend it
us3 night trip
Exceptional 10.0
Excellent
We enjoyed every minute
Amihai, il1 night romance trip
Exceptional 10.0
Beautiful
Dean, us5 night romance trip
Exceptional 10.0
Amazing Hotel
Great Hotel
Jan, gb1 night business trip

The Fontenay