All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com™ Rewards nights here

The Reef Playacar All Inclusive Beach Resort, Playa del Carmen

3.5 stars
Ave. Xaman-HaRetorno Sayil S/N Fracc. Playacar, Playa del CarmenQROO77710Mexico
Price GuaranteePrice Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Good3.7 / 5
Breakfast
Tasty breakfast
Beach
Beautiful beach
Bar
Standard bar
Food
Food is all right
423See all 423 Hotels.com reviews
From 3,901 reviewsTripAdvisor Traveller Rating

The Reef Playacar All Inclusive Beach Resort, Playa del Carmen

from NZ$199
  • Premium room, garden view,balcony
  • Superior Room, Balcony, Garden View
  • Standard Room, Balcony, Garden View

At a glance

Key facts

Hotel size

  • This hotel has 196 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transport

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Reef Playacar All Inclusive Beach Resort
  • Reef Playacar Beach
  • Reef Playacar Beach Resort
  • Reef Playacar All Inclusive Beach Resort Playa del Carmen
  • Reef Playacar Beach Playa del Carmen

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 18 years old are not allowed in the spa without adult supervision.

This property does not have elevators.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: MXN 55.00 per accommodation, per night

Optional extras

Onsite credit card charges are subject to an extra charge

Safes in guestrooms can be used for an extra charge

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for MXN 110 per night (rates may vary)

WiFi is available in public areas for MXN 110 per day (rates may vary)

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Marina on site
  • Beach towels
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Business center
  • Conference space size (feet) - 5167
  • Conference space size (meters) - 480
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 18
  • Year Built 1998
  • ATM/banking
  • Garden
  • Television in common areas

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The on-site spa features garden views, and offers a variety treatments, including body wraps, hydrotherapy, aromatherapy and sport massages, waxing, braiding, and nail care. A spa tub is available, and beachside massages can also be arranged. Surcharges for all services.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Fitness classes on site
  • Free bicycles on site
  • Fishing on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site

Nearby

  • Golfing nearby
  • Skydiving nearby

The Reef Playacar All Inclusive Beach Resort, Playa del Carmen’s small print

Also known as

  • Reef Playacar All Inclusive Beach Resort
  • Reef Playacar Beach
  • Reef Playacar Beach Resort
  • Reef Playacar All Inclusive Beach Resort Playa del Carmen
  • Reef Playacar Beach Playa del Carmen

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 18 years old are not allowed in the spa without adult supervision.

This property does not have elevators.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: MXN 55.00 per accommodation, per night

Optional extras

Onsite credit card charges are subject to an extra charge

Safes in guestrooms can be used for an extra charge

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for MXN 110 per night (rates may vary)

WiFi is available in public areas for MXN 110 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 423 reviews

The Reef Playacar All Inclusive Beach Resort, Playa del Carmen
Excellent4.0 / 5
Relaxing Place to hang out
Good Hotel - The Rooms are a bit old - but clean (actually ours smelt a bit damp but no biggie) the rest of the hotel inside and out is very clean and kept well. The restaurants are great - ice cream parlor is awesome as is the tea balcony in the forest. Bars are all good. Everyone is friendly. Its like walking around a giant tree house. the beach is super nice. We were there End of may and it wanst very busy - maybe half full so that made it nice and easy for us. we got a decent discount on the room rate so as long as you get a good price it is a good place.
5 night trip with friends
The Reef Playacar All Inclusive Beach Resort, Playa del Carmen
Good3.0 / 5
Just OK, good with the price tag
For the price, I cannot complain. Good was OK, pool bar was a bit crowded, front desk staff was over worked, but overall I would return at the same price.
2 night trip
The Reef Playacar All Inclusive Beach Resort, Playa del Carmen
Outstanding5.0 / 5
Food and drinks were not really good but service and room comfort were amazing
2 night trip
The Reef Playacar All Inclusive Beach Resort, Playa del Carmen
Excellent4.0 / 5
Great hotel not so great rooms
Our time here was pretty awesome, the hotel is amazing and has some very good views, great decorations and its jungle-ish style is so on point. The food at the snack bar is not good but the buffet compensates since it offers a big variety of international food and the quality is good. The room was a disappointment, we were offered an upgrade to a superior room for $50 usd (2 nights) at the check-in, they told us this room had its own jacuzzi and private terrace so we decided it to give it a try cause it sounded like a good deal but it was quite a bummer. The room did have its own jacuzzi and terrace but do not expect anything fancy or different.
2 night romance trip
The Reef Playacar All Inclusive Beach Resort, Playa del Carmen
Excellent4.0 / 5
Food was bad ;( Employees excellent
My experience was Ok. The employees went above and behond. I wished the food was better this was simply disappointing, For an all inclusive resort we needed more of a variety. Alot of days i was stuck not liking anything from the buffet and just to not starve i snacked on burgers and pizza talk about gaining 5 pounds in 4 days. For those days that we ventured out by the time we reached the hotel after dinner hours the snack bar was out of food. Completely unacceptable. For an all inclusive running out of food for an uncrowded hotel is unacceptable!! Over all ok, could have been better. Loved the employees might not stay herr again due to food.
4 night romance trip

See all reviews

The Reef Playacar All Inclusive Beach Resort, Playa del Carmen

Is the description of this hotel not correct? Tell us