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All properties in Zakopane, Lesser Poland Voivodeship, Poland
1 room, 2 adults

Mercure Zakopane Kasprowy

3-star3 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
  • Ski area nearby
Szymaszkowa str, Zakopane, Lesser Poland, 34-500, Poland

3-star ski-in/ski-out hotel with spa, near Krupowki Street
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Supervised childcare/activities (surcharge)
    • Ski area nearby
  • Collect stampsYou can collect™ Rewards stamps here
  • I must admit food was good, service was pleasant. However our room was in poor condition,…Nov 12, 2019
  • Great hotel and great staff. Aug 20, 2019

Mercure Zakopane Kasprowy

from NZ$99
  • Superior Double Room, 1 Double Bed
  • Standard Double Room, 1 Double Bed
  • Standard Twin Room, 2 Twin Beds
  • Standard Twin Room, 2 Twin Beds, View
  • Superior Double Room, 1 King Bed, View
  • Standard Double Room, 1 King Bed, View
  • Suite, 1 King Bed, View
  • Deluxe Twin Room, 2 Twin Beds, View
  • Deluxe Twin Room, 2 Twin Beds
  • Deluxe Room, 1 Twin Bed, View
  • Deluxe Room, 1 Twin Bed

What’s around Mercure Zakopane Kasprowy


  • Krupowki Street - 19 min walk
  • Gubałówka - 37 min walk
  • Zakopane Aqua Park - 38 min walk
  • Tatra Mountains - 1 min walk
  • Polana Szymoszkowa - 4 min walk
  • Wooden Tserkvas of the Carpathian Region in Poland and Ukraine - 7 min walk
  • Villa Koliba - 17 min walk
  • Gubalowka Market - 19 min walk

Getting around

  • John Paul II - Balice Airport (KRK) - 96 min drive
  • Poprad (TAT-Poprad - Tatry) - 74 min drive
  • Zakopane Station - 5 min drive
  • Nowy Targ Station - 29 min drive
  • Tatranska Lomnica Station - 60 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 288 rooms
  • This hotel is arranged over 7 floors


  • Check-in time 4 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club


  • Pets allowed (dogs and cats only) *


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours) *

  • Train station pick-up


  • Valet parking * on site

  • RV/bus/truck parking


  • Area shuttle *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Playground on site
  • Ski lessons on site
  • Ski equipment rentals on site
  • Downhill skiing on site
  • Snowboarding on site
  • Tennis lessons on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 10226
  • Conference space size (meters) - 950
  • Conference center
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Picnic area
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
Languages Spoken
  • English
  • Polish

In the room

Home comforts
  • Coffee/tea maker
  • Bathrobes
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


The onsite spa has massage/treatment rooms. Services include hot stone massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.


Grand Kasprowy - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Banquet Hall Zakopane - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Kasprowy Inn - This restaurant specializes in regional cuisine and serves lunch and dinner. Reservations are required. Open daily.

Lobby Bar Panorama - Onsite bar. Open daily.


  • Ski-in/ski-out access
  • Ski passes available
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Ski lessons on site
  • Ski equipment rentals on site
  • Downhill skiing on site
  • Snowboarding on site

Mercure Zakopane Kasprowy’s small print

Also known as

  • Kasprowy
  • Zakopane Mercure
  • Accor Kasprowy Zakopane
  • Mercure Kasprowy Zakopane Hotel Zakopane
  • Mercure Zakopane Kasprowy Hotel
  • Mercure Zakopane Kasprowy Hotel
  • Mercure Zakopane Kasprowy Zakopane
  • Mercure Zakopane Kasprowy Hotel Zakopane
  • Kasprowy Mercure
  • Kasprowy Zakopane
  • Mercure Kasprowy
  • Mercure Kasprowy Hotel
  • Mercure Kasprowy Hotel Zakopane
  • Mercure Kasprowy Zakopane
  • Mercure Zakopane Kasprowy
  • Zakopane Kasprowy


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • The seasonal pool is open from June to August.
  • Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • A tax is imposed by the city: PLN 2 per person, per night

    Optional extras

    Self parking costs PLN 35 per night

    Valet parking costs PLN 60 per night

    Rollaway beds are available for PLN 105.0 per night

    Buffet breakfast is offered for an extra charge of PLN 50 for adults and PLN 25 for children (approximately)

    Babysitting/childcare is available for an extra charge

    Pets are allowed for an extra charge of PLN 60 per pet, per night

    Service animals exempt from fees

    Airport shuttle service is offered for an extra charge of PLN 500 per vehicle (one-way)

    Train station pick-up service is offered for an extra charge

    Area shuttle service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Mercure Zakopane Kasprowy

    • Does Mercure Zakopane Kasprowy offer free cancellation for a full refund?
      Yes, Mercure Zakopane Kasprowy does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Mercure Zakopane Kasprowy?
      This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Mercure Zakopane Kasprowy?
      Yes. Self parking costs PLN 35 per night. Valet parking costs PLN 60 per night.
    • Is there a pool at Mercure Zakopane Kasprowy?
      Yes, there's an indoor pool and a seasonal outdoor pool.
    • Are pets allowed at Mercure Zakopane Kasprowy?
      Yes, cats and dogs are welcome. There's a charge of PLN 60 per pet, per night. Service animals are exempt from fees.
    • What are the check-in and check-out times at Mercure Zakopane Kasprowy?
      You can check in from 4 PM to midnight. Check-out time is noon.
    • Are there restaurants at or near Mercure Zakopane Kasprowy?
      Yes, there are 3 onsite restaurants. Nearby restaurants include Bąkowo Zohylina Niźnio (2.1 mi).
    • Is airport shuttle service offered by Mercure Zakopane Kasprowy?
      Yes, an airport shuttle is available. The charge is PLN 500 per vehicle one-way.

    Recent reviews

    Good 7.8 From 34 reviews

    Exceptional 10.0
    Good for families.
    We had a lovely time at the Mercure. The breakfast was delicious. Good choice. The hotel was very close to the chair lift. Well worth going to the top for the views. A walk into town could be a bit too far for some. The pool looked lovely but I didn't want to walk to it. The room was a little tired and the balcony needed chairs and a table. It was a superior room and apart from the views which were amazing, I would have expected a little bit more. I would stay there again though. Value for money.
    Debra, gb2 night romance trip
    Exceptional 10.0
    A family friendly hotel
    At the time of our visit the hotel was undergoing a refurbishment with the pool and usual children’s playroom closed. Having traveled from the UK with 2 children desperate to return to this hotel I imagined the worst however this hotel as usual had catered for everything, a temporary playroom had been set up which just as in previous visits had staff that remained in this room with the children allowing parents an amount of time away, the hotel had obtained vouchers for the local water park to allow the children water activities whilst the lack of pool facilities at the hotel. We attend this hotel on 2 visits per year as it is very child friendly. The staff at the hotel are very friendly and able to speak numerous languages, I cannot fault this hotel and would like to pass on my thanks for another fantastic time, I look forward to the completion of the refurbishment as I’m sure it will provide even more enjoyment on our next visit.
    Gavin, gb3 night family trip
    Poor 2.0
    Don't stay at this hotel- everything is wrong with it. The beds were so uncomfortable that I couldn't walk the next day. The wellness area was closed and I was not expecting that either.
    Troy, usOther trip
    Poor 2.0
    Room unclean on check in. Poor customer service Hotel too full. Unable to call reception many times. Lucky guest relations helped me book a taxi on final day.
    Martins, gb4 night trip
    Good 6.0
    Niezły hotel za zbyt wysokie pieniądze
    Hotel w porządku, aczkolwiek przy tej wysokości ceny za noc, byłam rozczarowana faktem, że strefa spa była dodatkowo płatna (nikt nie podawał takiej informacji wcześniej). Ponadto dodatkowe opłaty za parking i za śniadanie spowodowały, noc w tym 3* hotelu była w moim mniemaniu przesadnie wysoka. W zamkniętej strefie spa brak pryszniców jest dużym minusem
    Anna, pl3 night trip with friends
    Exceptional 10.0
    Gorski klimat hotelu
    Hotel idealnie oddający górski klimat i to jest ogromny plus. Z zewnątrz nieco wiekowy jednakże w środku nowoczesny, fajny. Super strefa SPA i basen (aczkolwiek jak jest weekend i jest dużo ludzi to dość tłoczno). Minusem jest brak klimatyzacji w pokojach. Ogólnie bardzo pozytywny, blisko do Krupówek nawet na piechotę. Zapewne wrócę przy kolejnej wizycie w Zakopanem co chyba jest najlepszą rekomendacją :)
    Karol, pl2 night trip
    Very good 8.0
    Dårlig service
    Fint, stort og rent hotel med vildt smuk udsigt. God morgenmadsbuffet. Pool i kælderen, men med larmende børn - der var et voksen-område, men man skal betale for at komme derind, og det er lidt svært når man står i badetøj og ikke har en pung med. Ingen mulighed for at få regningen skrevet på værelset. Personalet var sure og ikke specielt hjælpsomme. Trak oplevelsen meget ned.
    Sara, dk1 night trip
    Very good 8.0
    Gesamtnote 2-
    Das Restaurant im Hotel ist TOP, absolut empfehlenswert. Eingangsbereich sehr schön gemacht. Zimmer mit Balkon OK. Die Sitzgruppen auf den Stockwerken wo die Zimmer sind sollten weg, da hier gerne zur späten Stunde die Gäste sitzen und laut erzählen während andere schlafen wollen. 1x wurde vergessen das Zimmer zu reinigen und mit Handtüchern zu versorgen, 1x waren wir morgens noch im Zimmer und es wurde im Eiltempo (2 min.) "gesaugt und gereinigt". Im Frühstücksraum aber auch im edlen Restaurant "schlecht erzogene Eltern" die ihre Kinder nicht im Griff hatten.
    Matthias, de4 night trip
    Exceptional 10.0
    Dobrý hotel
    Odporučam, boli sme spokokný.
    K.R.V. s.r.o., sk3 night romance trip
    Very good 8.0
    Skvelé raňajky,bohatý výber, pekné tiché izby, dobré služby, blízko centra, hneď pri hotely termálne kúpalisko aj vlek. Mínusom bolo platené parkovisko. Radšej mala byť cena parkovného v cene ubytovania, takto sa zybtočne strápňujú pýtanim peňazí, za niečo, čo je štandard v iných hoteloch. A tiež župany za depozit vo wellnese. Kto chodí s peniazmi do wellnesu? Takže sme museli behať po hotely a zháňať cash, keď dnes už všetko platíme kartami. Inak skvelý hotel a určite sa sem znova vrátime.
    Michal, sk2 night romance trip

    Mercure Zakopane Kasprowy

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