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Le Relais de LHermitage

Photo gallery for Le Relais de LHermitage

Aerial view
Front of property
Premium bedding, minibar, in-room safe, desk
Interior
Reception

Overview of Le Relais de LHermitage

Le Relais de LHermitage

3.0 star property
St Gilles-les-Bains beach hotel with 2 restaurants, bar/lounge
7.2 out of 10 Good
7.2/10 Good

323 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
L'Hermitage, Avenue de la Mer, St Gilles-les-Bains, Saint-Paul, 97434
Main amenities
  • Housekeeping once per stay
  • Near the beach
  • 2 restaurants and bar/lounge
  • 2 outdoor pools
  • Beach towels
  • Children's pool
  • Spa tub
  • Room service
  • Babysitting
  • 3 meeting rooms
  • Airport shuttle
  • Limo/town car service
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden

Room options

About this area

What's nearby

  • On the waterfront

Getting around

  • Saint-Pierre (ZSE-Pierrefonds) - 30 min drive
  • Saint-Denis (RUN-Roland Garros) - 58 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Boulangerie de la Saline les Bains - 5 min drive
  • Les Balançoires - 15 min walk
  • Sauvage - 4 min drive
  • NESPRESSO - 4 min drive
  • le Manta - 9 min walk
Map

About this property

Le Relais de LHermitage

At Le Relais de LHermitage, you can spend time at the beach playing volleyball, plus activities such as scuba-diving and snorkelling are nearby. 2 outdoor pools provide a splash of fun, and guests can also take advantage of a hot tub. Case Vanille, one of 2 restaurants, serves lunch. A bar/lounge, a children's pool and a snack bar/deli are other highlights. Fellow travellers say good things about the pool and helpful staff.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 161 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free English breakfast each morning 6 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Babysitting (surcharge)
  • Pool gate
  • Outlet covers

What to do

  • Beach volleyball
  • Beach nearby
  • Use of nearby fitness centre
  • Golfing nearby
  • Scuba-diving nearby
  • Whale watching nearby

Working away

  • 3 meeting rooms
  • Computer station
  • Conference space (237 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 2 outdoor pools
  • Hot tub

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Pool access ramp on site

Room amenities

Be entertained

  • Smart television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Housekeeping (once per stay)
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Case Vanille – This restaurant serves lunch and light fare.
Le Papayer – This restaurant specialises in international cuisine and serves breakfast and dinner. Reservations are required. Open selected days.
Le Tamarin – This bar overlooks the garden. Reservations are required. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1.10 per person, per night. This tax does not apply to children under 18 years of age.
  • Christmas Eve (24 December) gala dinner per child: EUR 65 (from 4 to 12 years old)
  • New Year's Eve (31 December) gala dinner per child: EUR 65 (from 4 to 12 years old)

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a smoke detector, a security system and window guards on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Novotel Réunion
Hotel Novotel Saint-Gilles
Relais LHermitage
Relais LHermitage Saint-Paul
Relais LHermitage Hotel
Relais LHermitage Hotel Saint-Paul
Le Relais de LHermitage Hotel
Le Relais de LHermitage Saint-Paul
Le Relais de LHermitage Hotel Saint-Paul

Frequently asked questions

Does Le Relais de LHermitage offer free cancellation for a full refund?
Yes, Le Relais de LHermitage does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Le Relais de LHermitage?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Le Relais de LHermitage?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Le Relais de LHermitage?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Le Relais de LHermitage?
Yes, there's free self parking.
Is an airport shuttle service offered by Le Relais de LHermitage?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Le Relais de LHermitage?
You can check in from 2:00 PM - anytime. Check-out time is 11 AM.
Is there an on-site casino at Le Relais de LHermitage?
No, this hotel doesn't have a casino, but Casino de Saint-Gilles (9-min walk) is nearby.
What is there to do at Le Relais de LHermitage and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes volleyball. Relax in the hot tub or enjoy the use of other amenities, which include 2 outdoor pools and a garden.
Are there restaurants at or near Le Relais de LHermitage?
Yes, there are 2 on-site restaurants, featuring international cuisine and garden views.
What's the area around Le Relais de LHermitage like?
Le Relais de LHermitage is located on the waterfront, a short 11-minute walk from Garden of Eden and 7 minutes' walk from Plage de L'Hermitage. Travellers say that the area is walkable and good for shopping.

Reviews

7.2

Good

7.2/10

Cleanliness

7.5/10

Staff & service

7.3/10

Amenities

6.7/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Very good

Fun holiday!
Lovely hotel. Friendly staff, good food, excellent location. Family room for 4 people is a bit small. Averall though, good value.
Petra, 9-night family trip
Verified Hotels.com guest review

2/10 Poor

Bathroom - not clean, black moisture traces in between tiles. Broken soap tray. Cockroach presence. Hotel needs serious renovation. First stay was some years back. Conditions are still same . No improvement since its renamed as le relais de l'hermitage. For current price paid, one can find better hotels in the neighbourhood.
Sanj, 2-night trip
Verified Orbitz guest review

6/10 Good

A tropical paradise but fluent French is essential
Lovely hotel, near a beautiful beach. The gardens were lovely, the swimming pools were brilliant. There were plenty of sun loungers to relax on, and it was right next to a safe sandy beach. As an English woman travelling with my teenage daughter, but without a man I felt ignored and overlooked, and on a couple of occasions it was assumed by hotel staff that I was a member of a larger party. Very little English was spoken, even by the "English speaking" staff. At check in we were given our key and told to keep walking up the corridor. We weren't told where anything was. There was a direct access to the beach through a coded gate, we only worked this out by watching other people. We asked for the code at reception, but then couldn't work out what to do so continued to go the long way round until another guest showed us. We then directed other confused guests. I had asked for a non-smoking room- it wasn't. I would have liked non-feather pillows, but asking for them was way beyond my basic level French. Food in the hotel was limited and expensive but there were lovely shops and bars close by. On the day before we left I was told by a receptionist that they had no info on my booked shuttle back to the airport- they did, they had just assumed I was with someone else so had put it aside. Beautiful hotel but communication is dire. A simple welcome pack- in any language would make such a difference.
CL, 5-night trip
Verified Expedia guest review

6/10 Good

Nice hotel close to beach
Hotel close to beach where you can swin without fear of sharks. "Family room" for three adult friends was too small with an annoying air conditioning that couldn't be adjusted any way. Not many in staff spoke English and knowledge of excursions was weak although they are being advertised at hotel wall. Breakfast buffet was full of birds eating whatever they could get.
Jenni, 6-night trip
Verified Wotif guest review

6/10 Good

Verified Hotels.com guest review

10/10 Exceptional

very close to beach and quiet
lovely walks along the beach where joggers, walkers, horse riders and car share the roads peacefully and quietly - like magic
Verified Expedia guest review

8/10 Very good

Lovely area, close to beach and shops
We stayed overnight at this hotel the room was clean and comfortable and had a view over the pool area and out onto the ocean, the location was excellent close to the shops and to the beach. Breakfast offered great choices and all fresh fruits. The staff were helpful and even opened our bottle of wine which we bought at the shops without a problem. The only thing I would say is that the hotel needs a little bit of upgrading on the maintenance but still I would stay here again and would recommend this hotel.
Verified Wotif guest review

8/10 Very good

Reunion is not a tropical island getaway
Really long time to check in - 20 mins + Evening buffet - nothing special Cheesy disco if you like that sort of thing Service very slow in general - when you're thirsty ... Room didn't stink of cigarettes - bonus :) Comfortable mattress Why on earth do Europeans like square pillows ??! no other pillow shapes available Pool guy (you know who you are) hitting on anything that moved Breakfast - good selection and the birds get to enjoy it too
Verified Hotels.com guest review

6/10 Good

A nice choice
The resort offers standard accommodation close to the beach. The location is in the tourist area with shops, bars, beach facilities etc. Busy during weekends as locals use the beach for family picnics. Good for families. Not every employee can speak English and sometimes it was hard to communicate with them - for example missing daily menu in English. Need to improve the service. For example check-in was very poor because the front desk lady could not speak English. She made so many mistakes and did not inform us about important details. On the other hand their colleagues were very helpful (Sebastian and others).
Verified Expedia guest review

8/10 Very good

2 Pools
Nice hotel Large grounds and two pools A little past its heyday, but good value
Verified Hotels.com guest review