Hotel Santa Cruz

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Superior Double Room, 2 Double Beds, Private Bathroom | Room

Overview of Hotel Santa Cruz

Hotel Santa Cruz

3.0 star property
3-star hotel in Tlalnepantla de Baz with restaurant and bar/lounge

8.0/10 Very good

8 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • 24/7 front desk
  • Restaurant
  • Bar
Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Luggage storage
  • Tour/ticket assistance
For families
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Elevator
  • Free self parking
  • Free toiletries

Choose dates to view prices

About this area

What's nearby

  • Plaza Satelite Shopping Center - 15 min drive
  • Basilica of Our Lady of Guadalupe - 29 min drive
  • Museo Soumaya - 30 min drive
  • Chapultepec Park - 30 min drive
  • U.S. Embassy - 32 min drive
  • The Angel of Independence Monument - 32 min drive
  • Museo Nacional de Antropologia - 32 min drive
  • Monument to the Revolution - 33 min drive
  • Auditorio Nacional - 32 min drive
  • Paseo de la Reforma - 33 min drive
  • Parque Zoologico de Chapultepec - 33 min drive

Getting around

  • Benito Juarez International Airport (MEX) - 42 min drive
  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 50 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 66 min drive
  • Tlalnepantla de Baz Station - 4 min drive
  • Tlalnepantla de Baz San Rafael Station - 6 min drive
  • Mexico City Fortuna Station - 7 min drive

About this property

Hotel Santa Cruz

3-star hotel
You can look forward to a bar, a 24-hour business center, and a restaurant at Hotel Santa Cruz. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), smoke-free premises, and luggage storage
  • An elevator, a 24-hour front desk, and tour/ticket assistance
Room features
All guestrooms at Hotel Santa Cruz include amenities such as free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 42-inch LED TVs with premium channels
  • Wardrobes/closets, daily housekeeping, and desks



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 100 rooms


  • Check-in time from 2:30 PM - 7:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 1:00 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free secured, covered onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11:30 AM
  • Restaurant
  • Bar/lounge

Working away

  • 24-hour business center


  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage


  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Stair-free path to entrance


  • Spanish

Room amenities

Be entertained

  • 42-inch LED TV
  • Premium digital channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi


  • Daily housekeeping

Special features


Comedor Los Tulipanes - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Breakfast costs between MXN 65 and MXN 90 for adults, and MXN 65 and MXN 90 for children (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).


Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Hotel Santa Cruz Hotel
Hotel Santa Cruz Tlalnepantla de Baz
Hotel Santa Cruz Hotel Tlalnepantla de Baz

Frequently asked questions

Does Hotel Santa Cruz offer free cancellation for a full refund?
Yes, Hotel Santa Cruz does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Santa Cruz?
As of 26 September 2022, prices found for a 1-night stay for 2 adults at Hotel Santa Cruz on 27 September 2022 start from NZ$42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Santa Cruz?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Santa Cruz?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Santa Cruz?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Santa Cruz?
You can check in from 2:30 PM - 7:00 PM. Check-out time is 1:00 PM. Contactless check-in and check-out are available.
Are there restaurants at or near Hotel Santa Cruz?
Yes, there's an onsite restaurant, Comedor Los Tulipanes. Nearby restaurants include Pandora (2.1 mi), El Aduanero (2.1 mi), and Momento Uruguayo (2.1 mi).

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



10/10 Exceptional

Excelente servicio en todos los sentidos
Kenia Abril, 2-night trip
Verified guest review

8/10 Very good

Muy tardado en la recepción ya que no querían aceptar la reservación que se hizo con uds
Alvaro, 1-night trip
Verified guest review

10/10 Exceptional

Botanica, 2-night family trip
Verified Expedia guest review

8/10 Very good

Estancia en general aceptable, pero el baño tenia una fuga de agua
Alejandro, 1-night business trip
Verified guest review

8/10 Very good

Estuvo bien.
Omar, 1-night trip
Verified guest review

10/10 Exceptional

Super bom
Foi bem atendida
Léia Cristina, 2-night trip
Verified guest review

2/10 Poor

No respetan las reservaciones y hacen como que no las encuentran. Querian cobrar mas de lo acordado. El personal no es nada amable son groseras y los articulos q ue venden ahi son carísimos. La cama fatal super dura y fea. Y las almohadas igual bien fea
Vania Briceida, 1-night trip
Verified guest review