Guests
All properties in Mayaguez, Puerto Rico

Mayagüez Resort & Casino

Family-friendly resort in Mayaguez with casino and outdoor pool

  • Free WiFi
From
NZ$247

Restrictions related to your trip

  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Image gallery

  • Infinity Pool
  • Infinity Pool
  • Outdoor Pool
  • Pool
  • Infinity Pool
Infinity Pool. Image 1 of 28.
1 / 28Infinity Pool
Route 104 km. 0.3, Mayaguez, 00681, Puerto Rico
7.2.Good.
  • The Waterpark was the best part of my stay … the rooms are moldy, old, and dingy

    Aug 26, 2021

  • First of all, as soon as you get to the hotel they tell you that you have to pay for the…

    Aug 4, 2021

See all 769 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Easy parking
Dining options
Convenient

The following facilities or services will be unavailable from November 19 2021 to November 21 2021 (dates subject to change):
  • Swimming pool
    • Free WiFi
    • Parking available
    • Pool
    • Bathtub
    • Air Conditioning

    Property highlights

    Main amenities

    • 210 guestrooms
    • Daily housekeeping
    • Casino
    • Restaurant and bar/lounge
    • Outdoor pool
    • Breakfast available

    Feel at home

    • Free cribs/infant beds
    • Children's pool
    • Refrigerator
    • Private bathroom
    • Television
    • Free toiletries

    What’s around

    • University of Puerto Rico Mayaguez Campus - 19 min walk
    • Tropical Agriculture Research Station - 29 min walk
    • Parque Del Litoral - 30 min walk
    • Yaguez Theater - 35 min walk
    • Plaza Colon - 36 min walk
    • Catedral de Nuestra Senora de la Candelaria - 37 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Superior Double Room
    • Standard Double Room

    What’s around

    Landmarks

    • University of Puerto Rico Mayaguez Campus - 19 min walk
    • Tropical Agriculture Research Station - 29 min walk
    • Parque Del Litoral - 30 min walk
    • Yaguez Theater - 35 min walk
    • Plaza Colon - 36 min walk
    • Catedral de Nuestra Senora de la Candelaria - 37 min walk
    • Mayaguez Zoo - 38 min walk
    • Playa El Maní - 44 min walk
    • Playa Bramadero - 4.6 mi / 7.4 km
    • Mayagüez Mall - 5.3 mi / 8.6 km
    • Basílica Menor de la Virgen de Monserrate - 7.2 mi / 11.7 km

    Getting around

    • Luis Munoz Marin Intl. Airport (SJU) - 125 min drive
    • Mayaguez (MAZ-Eugenio Maria de Hostos) - 6 min drive
    • Rafael Hernandez Airport (BQN) - 31 min drive
    map
    See on map
    Route 104 km. 0.3, Mayaguez, 00681, Puerto Rico

    At a glance

    Hotel size

    • This hotel has 210 rooms
    • This hotel is arranged over 5 floors

    Arriving/leaving

    • Check-in time 3 PM-midnight
    • Check-out time is noon
    • Express check-out

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

    Special check-in instructions

    Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 5 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 1 days prior to check-in.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

    Children

    • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Onsite self parking (USD 6.69 per night)
    • Onsite valet parking (USD 13.38 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Room service (during limited hours)

    Things to do

    • Outdoor pool
    • Children's pool
    • Casino
    • Pool sun loungers
    • Pool umbrellas
    • Arcade/game room

    Working away

    • Business center
    • Conference space
    • Meeting rooms
    • Conference center

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Number of buildings/towers - 2
    • Elevator
    • Designated smoking areas
    • Terrace

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible on-site restaurant
    • Raised toilet seat
    • Grab bar - near toilet

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • Air conditioning
    • Coffee/tea maker
    • Iron/ironing board (on request)

    Freshen up

    • Private bathroom
    • Bathtub or shower
    • Free toiletries
    • Hair dryer

    Be entertained

    • Flat-screen TV
    • Cable TV channels

    Stay connected

    • Desk
    • Free WiFi

    Food and drink

    • Refrigerator

    More

    • Daily housekeeping
    • In-room safe

    Special features

    Dining

    El Castillo - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

    La Veranda Terrace - This bar specializes in local cuisine. Open daily.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • Resort fee: USD 19.98 per accommodation, per night

    Optional extras

    • Buffet breakfast is offered for an extra charge of USD 15.55 for adults and USD 7.75 for children (approximately)

    PetsPay at property

    • Service animals exempt from fees

    ParkingPay at property

    • Self parking costs USD 6.69 per night
    • Valet parking costs USD 13.38 per night with in/out privileges

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

    Individually-wrapped food options are available for breakfast and through room service.

    At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

    The negative COVID-19 test result requirement applies to all guests aged 5 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 1 days prior to check-in.

    Policies

    Only registered guests are allowed in the guestrooms.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property accepts Visa, Mastercard and American Express. Cash is not accepted.

    Also known as

    • Mayagüez Casino
    • Mayagüez Resort & Casino Resort
    • Mayagüez Resort & Casino Mayaguez
    • Mayagüez Resort & Casino Resort Mayaguez
    • Mayagüez Casino Mayaguez
    • Mayagüez Resort & Casino
    • Mayagüez Resort & Casino Mayaguez
    • Mayagüez Resort Casino Mayaguez
    • Mayagüez Resort Casino
    • Mayaguez & Casino Mayaguez

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Mayagüez Resort & Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
    • Yes. Self parking costs USD 6.69 per night. Valet parking costs USD 13.38 per night.
    • Yes, there's an outdoor pool and a children's pool. The swimming pool will be unavailable from November 19 2021 to November 21 2021 (dates subject to change).
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 3 PM - midnight. Check-out time is noon. Express check-out is available.
    • Yes, El Castillo offers local and international cuisine. Nearby restaurants include Bonsai (2 mi), La Familia (2 mi), and Ricomini Bakery (2 mi).
    • Yes, there's a casino.
    • Mayagüez Resort & Casino has a casino and an outdoor pool, as well as an arcade.
    7.2.Good.
    • 10.0.Exceptional

      Nice facilities, close to everything .

      2 night family trip, Jun 16, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Pools & amenities

      3 night family trip, Jun 15, 2021

      Verified Expedia guest review

    • 8.0.Very good

      Check in take for ever, room old and very ugly , pools was the best thing, restaurant over price, they sell one day tickets for non guest to use pool thats terrible.

      David, 4 night family trip, Jun 15, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      I liked the water park area. Didn't like the fact that we have to request coffee supplies and an iron at the front desk, it should be included in the rooms. The parking fee should also be included for over stay guests. Tower 1 is out dated, need to pay extra for Tower 2 stay.

      2 night family trip, Jun 13, 2021

      Verified Expedia guest review

    • 6.0.Good

      The resort has nice pools and recreation for children. The service was very friendly. The rooms in the older building are outdated and lack basic amenities such as working hair dryer, iron and ironing board. The bathrooms are tight and the furniture uncomfortable.

      2 night family trip, Jun 7, 2021

      Verified Expedia guest review

    • 4.0.Fair

      Liked: casino available. Pool areas looked nice. Disliked: we were in mayaguez for work outside the hotel during the day and work on our laptops in the room at night. completely disappointing. And kinda gross. The rooms needed to be updated at least a decade ago. There were no comforters on the bed when we arrived, only flat sheets and an old blanket end a strip of decor runner. The worst was, the internet was completely unreliable, at least in the location of our room. There wasn’t anywhere in the commons area I would have wanted to sit and work. There’s no coffee maker. There’s no microwave. There’s a tiny fridge, and NO working ice machine, and no way to get ice once the bar is closed, or if they are too busy for you at the bar. But they don’t allow coolers. What!? Supposedly they’re a “security risk”. 😂. The restaurant buffet looked disgusting so we went to order at the bar restaurant. After waiting at the bar for 20 minutes to get someone to acknowledge me long enough to to ask if someone would take our order if we sat outside, and made sure they knew we were outside and wanted to order, we then sat outside for at least 30 minutes before we left without anyone coming out. None of the advertised hours of operation, on paper flyers, matched what we were told by staff. Staff told us there was no Door Dash delivery, but there was. We left 3 days earlier than planned.

      6 night business trip, May 30, 2021

      Verified Orbitz guest review

    • 8.0.Very good

      The pools are great

      3 night family trip, May 28, 2021

      Verified Expedia guest review

    • 6.0.Good

      What I like most was the pool. Was really nice.

      3 night family trip, May 24, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Great place to spend vacation

      1 night family trip, May 23, 2021

      Verified Expedia guest review

    • 2.0.Poor

      Dirty, run down, unfriendly staff

      1 night business trip, May 20, 2021

      Verified Expedia guest review

    See all 769 reviews