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3-star hotel with outdoor pool, near Willowbrook Mall
My stay was good. The staff were very helpful and attentive especially Nikki. She…
Apr 9, 2021
Excellent: beds and air-conditioning Good: Overall quality, amenities Needs Improvement…
Apr 2, 2021
This property advises that it adheres to Clean Promise (IHG) and SafeStay (AHLA - USA) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Pets are allowed for an extra charge of USD 15.00 per pet, per night
Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
Contactless check-in and contactless check-out are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Despite the holidays the employees kept the rooms with extra everything due to them being off for Christmas. Super comfy and my family and I enjoyed our stay.
2 night family trip, Dec 24, 2020
Verified Expedia guest review
Spacious and very clean. Very friendly staff. Wish the exercise room was open.
DJ, 4 night family trip, Dec 18, 2020
Verified Expedia guest review
Overall pleased with our multi-day stay for a group event. Staff was very friendly. Our only negative was not having access to rooms with 2 queen beds.
3 night family trip, Oct 16, 2020
Verified Hotels.com guest review
This property was very nice although they didn’t have they amazing breakfast or the exercise room. They had complimentary Laundry which was awesome. We couldn’t get the upgraded room even though it was available but the staff was amazing. The receptionist Nikki was outstanding and sweet. The location was very good right off the interstate right by the mall. I will return.
Kaneesha, 1 night family trip, Oct 11, 2020
Verified Hotels.com guest review
Very clean and excelente service 😊 very convenient and comfortable
Monica, 2 night romance trip, Oct 9, 2020
Verified Expedia guest review
The cleanliness of the room could have been better, we were moved form our original room because of fleas in our room. And the second room had an ink pen top holding the icemaker lever closed.
Karen, 1 night family trip, Oct 8, 2020
Verified Expedia guest review
Awsomem stay and great staff
Larry, 2 night family trip, Oct 8, 2020
Verified Hotels.com guest review
Stayed 4 nights. This is not a 3 star hotel, 2 stars at best. Comfort was acceptable however the cleanliness and maintenance was not. Spots on the floor and couch, burn marks on the sheets and a filthy remote. The maintenance was terrible. The bathroom door did not open and close properly and had heavy water damage, the sink did not have hot water, the shower faucet got stuck on extra hot and maintenance was not available so we had to change rooms. Overall the property is outdated, dark and not comperable to other hotels in this price range. The TV is small and I had to move the furniture in order to view it from the bed. Better to just stay somewhere else and avoid the problems. This place needs a major update and maintenance!
James, 4 night trip, Sep 9, 2020
Verified Hotels.com guest review
Beautiful property, I love the stove and fridge in the room for 2 nights I felt at home the suites are nice and spacious. The pool was so clear and clean everything was great . My only complaint is how long it’s taking for the $200 hold to lift off my card that I shouldn’t have been charged in the first place.
1 night romance trip, Aug 30, 2020
Verified Expedia guest review
While the staff were nice, we saw three different types of bugs - cockroach, silver fish and something we couldn’t identify. Especially during a pandemic, we had serious concerns about the cleanliness. If we hadn’t arrived just before midnight we would have left. Obvious water damage in the bathroom had just been covered with putty, bugs crawling in and out of it. Upholstery on sofa, bed skirt all stained.
1 night romance trip, Aug 22, 2020
Verified Expedia guest review