6/10 Good
1 May 2022
Ruined Vacation/Birthday Celebration Stay
Valet parking is outstanding. Checkin was fine. This is a new hotel. It is lovely. The rooms are lovely and very comfortable. Room service is advertised. The limits to room service are not. A cocktail comes in a can! 😐 that is not vacation/birthday celebration fun. Tried to go directly to the bar and order to take back to my room and the bartender said, Nah! Called manager who claimed I should have been Able to take drink to my room and promised to call me right back after he spoke to bartender, never called me back. The entire staff is very nice and kind. They just all seem to recall different rules. This place was clean and comfortable and had good in-room coffee but I was looking forward to my vacation/birthday celebration cocktail with my husband on our last night in Florida. Because of that, I most likely would not return. They would have to offer it to me free!
Jacqueline, 1-night trip
Verified Hotels.com guest review