Destination
Guests
All properties in Mexico City, Mexico

Grand Fiesta Americana Chapultepec

Luxury hotel with spa, near Chapultepec Park

  • Free WiFi
From
NZ$191

Image gallery

  • Hotel Lounge
  • Hotel Lounge
  • Indoor Spa Tub
  • Junior Suite, 1 King Bed - Bathroom
  • Hotel Lounge
Hotel Lounge. Image 1 of 61.
1 / 61Hotel Lounge
9.0.Superb.
  • Thank you.

    Jun 16, 2021

  • Bastante confortable y excelente nivel de servicio en el hotel en todos los aspectos. La…

    May 26, 2021

See all 712 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Convenient
Dining options
Quiet
  • Free WiFi
  • Parking available
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 203 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Spa tub

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • In Reforma
  • Chapultepec Park - 1 min walk
  • Paseo de la Reforma - 5 min walk
  • The Angel of Independence Monument - 18 min walk
  • Auditorio Nacional - 28 min walk
  • World Trade Center Mexico City - 2.6 mi / 4.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed, Park View
  • Deluxe Room, 1 King Bed
  • Deluxe Double Room, 2 Double Beds, Park View
  • Deluxe Double Room, 2 Double Beds
  • Grand Club King
  • Grand Club 2 doubles
  • Fiesta Club 2 Double, Park View
  • Fiesta Club, 1 King Park View
  • Junior Suite, 1 King Bed

Location

  • In Reforma
  • Chapultepec Park - 1 min walk
  • Paseo de la Reforma - 5 min walk

What’s around

Landmarks

  • In Reforma
  • Chapultepec Park - 1 min walk
  • Paseo de la Reforma - 5 min walk
  • The Angel of Independence Monument - 18 min walk
  • Auditorio Nacional - 28 min walk
  • World Trade Center Mexico City - 2.6 mi / 4.2 km
  • Alameda Central - 2.8 mi / 4.4 km
  • Zocalo - 4 mi / 6.4 km
  • Basilica of Our Lady of Guadalupe - 7.6 mi / 12.2 km
  • Autodromo Hermanos Rodriguez - 8.3 mi / 13.3 km
  • Estadio Azteca - 11.5 mi / 18.4 km

Getting around

  • Benito Juarez International Airport (MEX) - 30 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 55 min drive
  • Mexico City Buenavista Station - 5 min drive
  • Mexico City Fortuna Station - 8 min drive
  • Tlalnepantla de Baz Station - 15 min drive
  • Chapultepec Station - 12 min walk
  • Sevilla Station - 14 min walk
  • Juanacatlan Station - 18 min walk

At a glance

Hotel size

  • This hotel has 203 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite valet parking (MXN 100 per night)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Spa tub
  • Steam room
  • Sauna

Working away

  • Business center
  • One meeting room
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2001
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Braille signage
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • 42-inch LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Spa 19th has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

Guests under 18 years old are not allowed in the spa.

Dining

Salamboo - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Fiesta Americana Chapultepec
  • Grand Fiesta Americana Chapultepec Hotel Mexico City
  • Grand Fiesta Americana Chapultepec Hotel
  • Grand Fiesta Americana Chapultepec Mexico City
  • Fiesta Americana Chapultepec
  • Grand Fiesta Americana Chapultepec Hotel
  • Grand Fiesta Americana Chapultepec Mexico City
  • Grand Fiesta Americana Chapultepec Hotel Mexico City
  • Fiesta Americana Grand Chapultepec
  • Fiesta Americana Grand Chapultepec Hotel
  • Fiesta Americana Grand Chapultepec Hotel Mexico City
  • Fiesta Americana Grand Chapultepec Mexico City
  • Fiesta Grand Chapultepec
  • Grand Chapultepec
  • Grand Chapultepec Fiesta Americana
  • Grand Fiesta Americana Chapultepec

Optional extras

Valet parking costs MXN 100 per night

Buffet breakfast is offered for an extra charge of MXN 284 for adults and MXN 150 for children (approximately)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Grand Fiesta Americana Chapultepec does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs MXN 100 per night.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Salamboo. Nearby restaurants include Morimoto (4-min walk), Fogoncito (5-min walk), and Central de Pizzas (5-min walk).
  • Grand Fiesta Americana Chapultepec has a spa and a 24-hour health club.
9.0.Superb.
  • 4.0.Fair

    Lamentable experiencia

    El baño estaba sucio, pésimas condiciones y el olor. Muy lamentable. Nunca he tenido una experiencia así.

    Marcelo, 1 night business trip, May 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great

    Ubicación envidiable y la atencion de asociado Jesús al llegar fue notablemente cálida y gentil. Felicidades! Protocolos de higiene impecables. Todo super bien.

    1 night business trip, May 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Classy and Convenient

    Fast Wifi and Smart TV were very modern and useful to us. Right next to the "central park" of Mexico City, you can step right out of the hotel and explore the forests and museums in Chapultepec. Staff was very helpful, they even arranged my covid test to return to the states. Amenities were comfortable and the attached restaurant is high quality in case it is raining and you don't feel like venturing out. However there are many fine options nearby as well. Gym was open upon reservation but jacuzzi and spa were closed due to covid (oh well, better luck next time).

    Josh, 8 night trip, May 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    If you can, stay here!

    AMAZING! No other words to describe our esperance at this hotel... location, view, service, restaurant! Everything was top notch! If you can stay here, do it you won’t regret it

    Arleen, 1 night trip with friends, Apr 18, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Graet

    It was amazing

    Francisco, 2 night business trip, Feb 23, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    I

    Ramiro, 1 night trip, Jan 25, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful hotel with great service, amazing views! Great location!! And food is so tasty!!!

    Ana, 2 night romance trip, Nov 19, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice services and attention from the staff, they try to accommodate your request.

    Frank, 2 night trip, Nov 18, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Great location, service and food.

    Benjamin, 2 night business trip, Oct 13, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice hotel. Renewing but with COVID situation poor amenities

    Anna, 1 night business trip, Sep 26, 2020

    Verified Expedia guest review

See all 712 reviews