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Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa

Photo gallery for Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa

Sports facility
Outdoor pool
Deluxe Villa, Terrace (Mayan Villa) | Terrace/patio
Deluxe Room, 2 Queen Beds, Non Smoking, Garden View | Premium bedding, minibar, in-room safe, individually decorated
Suite, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, individually decorated

Overview of Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa

Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa

5.0 star property
Luxury hotel in Santa Rosa with spa and outdoor pool

9.2/10 Superb

63 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
Carretera Mérida Campeche, Desviación Maxcanú, Santa Rosa, YUC, 97800

Room options

About this area

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 62 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Mercado municipal de Maxcanú - 13 min drive
  • La adelita - 13 min drive

About this property

Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa

A great choice for a stay in Santa Rosa, Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa features an airport shuttle. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. Other highlights at this luxurious hotel include an outdoor pool, a bar/lounge and a terrace. Fellow travellers like the helpful staff and overall comfort.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 11 rooms

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting

Pets

  • Pets allowed (dogs and cats only)*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Babysitting services

What to do

  • Bike rentals nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Built in 1840
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • An outdoor pool
  • Full-service spa

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Raised toilet seat
  • Grab bar in bath

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Premium bedding

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Dining

On-site venue – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: 5 per cent of room rate

Optional extras

  • Continental breakfast is offered for an extra charge of MXN 270 per person (approximately)
  • Airport shuttle service is offered for an extra charge

Pets

  • Pets are allowed for an extra charge of MXN 1000 per pet, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; guests are provided with hand sanitiser; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have lifts.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Hacienda Santa Rosa
Hacienda Santa Rosa Luxury Collection
Hacienda Santa Rosa Luxury Collection Hotel
Santa Rosa Hacienda
Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa Hotel

Frequently asked questions

Does Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa offer free cancellation for a full refund?
Yes, Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa?
Yes, there's an outdoor pool.
Are pets allowed at Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa?
Yes, cats and dogs are welcome. There's a charge of MXN 1000 per pet, per stay.
Is parking offered on site at Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa?
Sorry, there's no on-site parking at Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa.
Is an airport shuttle service offered by Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa?
You can check in from 3 PM - midnight. Check-out time is noon.
What is there to do at Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa and nearby?
Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa also has a garden.
Are there restaurants at or near Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa?
Yes, there's an on-site restaurant that offers international cuisine, garden views and poolside dining. Nearby restaurants include La adelita (7.3 mi) and Mercado municipal de Maxcanú (7.3 mi).

Overall score and ratings

9.2

Superb

9.3/10

Cleanliness

9.5/10

Staff & service

9.4/10

Amenities

8.9/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Exceptional

Hacienda Santa Rosa will forever live in my memory as one of the most magical places I've stayed. Despite being managed by a hotel chain, it hasn't lost its patina and authenticity. It is more beautiful in person than in the pictures. I loved our tranquil room with sky-high ceilings, lovely tile work, and a view of a garden outside our window. Because there are only a few guest rooms, the staff spoiled us with attention and kindness--I've never been treated so well before. We were delighted with the vegan dinner and breakfast they made especially for our anniversary. We loved the sound of the birds on the property and walking down Santa Rosa's tiny main street to admire the colorful buildings and say hello to the neighbors. The main swimming pool (there are two!) is fantastic. Everything about this stay was perfect--except having to say goodbye. I will dream of this place forever.
Lori, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

This property is in a remote area about 1 hour from Merida and 1.5 hours from Campeche. The property is beautifully maintained and has been renovated so it retains its rural and historic charm. The service and food are fantastic. Its a wonderful option if you enjoy the peace and quiet of the Mexican countryside.
Fabian, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful place, with spacious and brilliantly decorated rooms and open spaces. Staff is awesome, helpful and very polite. They go far and beyond to make you happy.
Jorge, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff was outstanding, personalized. And the food was excellent. Really, our stay was unique.
Bettina, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Peaceful and relaxing
Very peaceful and relaxing, the staff was happy to accommodate to our desires and make our stay enjoyable, like placing a table in the gardens or dinning options not in the menu. At the end of your stay you don't want to leave.
Alberto, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bert friendly staff great place , near Uxmal and Celestum uf you have a car
ANA MARIA, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

We had the Mayan casa which was very nice. However, the room had a bug infestation problem and every morning the floor was covered with dead bugs. We really did need the bug net over the bed. It was shocking and the hotel apologized and offered us different accommodations but hey, it's the jungle. I would add that arriving at the hotel takes you through a profoundly poor village. In fact, the hotel is surrounded by poverty even though the property is outstanding. This hotel is in a remote part of the Yucatan and a great find if you were already planning to be in the area.
tim, 2-night trip
Verified Expedia guest review

2/10 Poor

Expensive Disaster
The misleading Hotels.com posting gave no hint that Hacienda Santa Rosa is in the middle of nowhere, at the end of a very long drive down dirt roads. We had booked two very expensive rooms, but were shown to one room, which smelled bad. When we realized that, because of a bad smell, we couldn’t sleep there, and that we were not comfortable in that isolated location, we called Hotels.com to explain that we could not stay there, and were leaving. In the event, we found a comfortable, friendly place in Merida where we happily parked ourselves for the four nights in question. The cost of the Hacienda Santa Rosa booking was non-refundable in spite of the smell and in spite of being shown to one room and having booked two, on the ludicrous grounds that the $2,400.00 for four nights was some kind of deal.
Verified Hotels.com guest review

10/10 Exceptional

Relaxing, beautiful and more
This is a small hacienda with only 12 rooms close to a very small town in the middle of the Mayan jungle. Very well maintained, large and comfortable rooms, magnificent , friendly and professional staff. Time to relax, enjoy nature, eat well, sleep like a king and learn something about Mexican history and cuture.
Rofolfoque, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Perfection
One of the nicest and most memorable experiences we've ever had at a hotel. The hacienda is gorgeous, the rooms are huge, quiet, and comfortable, the service is warm and attentive, and the grounds are amazing (especially the huge botanical garden). It was so relaxing we wanted to stay forever. We loved the intimacy of the property (there are only 11 rooms) and the lost-in-time quality (even though it has every modern amenity). The only two negative points I'd mention is that the pool is very cold and the wine pours are on the skimpy side.
Anna, 1-night family trip
Verified Hotels.com guest review