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1 room, 2 adults

The Whitehall Houston, Houston, United States of America

4-star4 stars
1700 Smith StHoustonTX77002United States of America

4-star hotel with 2 restaurants, near Discovery Green
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Fabulous8.6
Service
Fantastic service
Location
Great location
Food
Delicious food
Comfort
Comfortable
494See all 494 Hotels.com reviews
From 647 reviewsTripAdvisor Traveller Rating

The Whitehall Houston, Houston, United States of America

from NZ$285
  • Executive Room, 1 King Bed
  • Standard Room, 1 King Bed
  • Standard Room, 2 Double Beds
  • Executive Room, 2 Double Beds
  • Standard Room, 2 Double Beds, Accessible
  • Deluxe Room, 2 Double Beds
  • Deluxe Room, 1 King Bed
  • Standard Room

At a glance

Key facts

Hotel size

  • This hotel has 259 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Valet parking *

Offsite

  • Free area shuttle within 1.0 mi
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Breakfast (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Pool umbrellas
  • Use of nearby fitness center (discount)
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms 13
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Tempur-Pedic mattress
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Edgar's Hermano - This restaurant specializes in Tex-Mex cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered.

Part & Parcel - Onsite cocktail bar.

Buffalo Bayou Coffee - This coffee shop serves lunch only.

The Whitehall Houston, Houston, United States of America’s small print

Also known as

  • Crowne Plaza Hotel Houston Downtown
  • Whitehall Houston Hotel
  • Houston Downtown Crowne Plaza
  • Crowne Plaza Houston Downtown Hotel Houston
  • Whitehall Hotel Houston
  • Whitehall Houston

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Valet parking costs USD 29 per night

Breakfast costs between USD 15 and USD 20 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around The Whitehall Houston, Houston, United States of America

Landmarks

  • In Downtown Houston
  • Discovery Green - 19 min walk
  • George R. Brown Convention Center - 22 min walk
  • Toyota Center - 18 min walk
  • Downtown Aquarium - 18 min walk
  • Minute Maid Park - 32 min walk
  • Houston Public Library - 9 min walk
  • Greater Houston Convention and Visitors Bureau - 12 min walk

Getting around

  • Houston, TX (HOU-William P. Hobby) - 20 min drive
  • Houston, TX (IAH-George Bush Intercontinental) - 25 min drive
  • Houston, TX (EFD-Ellington Field) - 25 min drive
  • Houston Station - 24 min walk
  • Downtown Transit Center Station - 7 min walk
  • Bell Station - 8 min walk
  • Main Street Square Station - 11 min walk
  • Valet parking (surcharge)
  • Free area shuttle

Recent reviews

Fabulous 8.6 From 494 reviews

The Whitehall Houston, Houston, United States of America
Exceptional10.0
Lovely hotel
We enjoyed at stay at this hotel. It was a really lovely hotel, staff friendly and helpful. Our room was very spacious and the bed was very comfortable, very welcome after a long plane flight. We had a nice dinner and breakfast in the restaurant
A Traveller, nz1 night romance trip
The Whitehall Houston, Houston, United States of America
Very Good8.0
Dated but comfortable.
Good location to where we were going. The room was a little dated but still clean. We had to hunt down the Hair dryer, it was in the closet. The room we were in had some really loud noises in the walls from pipes or something anything you used the water. The staff and valet parking were very nice we even used the shuttle.
Danielle, us1 night trip
The Whitehall Houston, Houston, United States of America
Exceptional10.0
A+ Customer Service and Convient Location
As soon as we arrived, we were welcomed by Mr. Montoya with enthusiasm and warmth. He suggested great dinner options around the area, and was able to gladly accommodate our requests. He answered all of our questions and checked in to make sure everything was well. The valet staff was also timely and respectful. The hotel is conveniently located, clean, and comfortable. We had zero complaints and have agreed that The Whitehall will be our Downtown Houston stay from now on.
Adriana, us1 night trip
The Whitehall Houston, Houston, United States of America
Good6.0
Don’t Bother
Our first experience was the valet, who stood there and watched us as we opened the trunk of our car and started pulling out our luggage. He didn’t lift a finger to help. We later sat at the bar in the restaurant - where there was one other customer - and it took several minutes for the bartender to stop chopping whatever he was chopping to notice us, The manager walked through several times and never acknowledged us. We live in Panama and have become used to “Latin” construction where painting is lackluster and sometimes dripped in places it shouldn’t and how wall coverings may not be “perfect” but I would never expect that in the US. This place must have outsourced it’s construction needs to Panama. Every corner of the bathroom shows very poor work. The shower would drop to almost a drip for pressure every couple of minutes and was extremely annoying. There was one gentleman at the front desk who had AMAZING customer service. He remembered my name every time and was super friendly - but unfortunately, one man does not carry the entire hotel. There was definitely not a major overhaul from its Crowne Plaza days (in fact, I think that the pool furniture might be the same from so long ago!). I would say that there are so many more hotels in Houston that I would recommend passing on this one.
Sean, us2 night trip
The Whitehall Houston, Houston, United States of America
Fair4.0
Ehh
The location is pretty good. We were able to park the car on arrival and walk every where we wanted to go during our stay. We were only there 2 nights and ended up having to change rooms each night cause the A/C wasn’t working well. We checked in a little after noon on Friday and turned the air on in our room. I woke up from a nap around 4pm sweating from it being so warm in room. We turned off all lights and closed blinds when we left for Astros/Red Sox game at 5pm yet when we arrived back at the room at close to midnight the temperature of the room had not dropped any from when we left. So they gave us a new room. The next one wasn’t any better but in order to give it a chance to cool down we slept in it that night. Close to midnight again on Saturday night we decided to call down again and yet again they moved us. The third room was the best of ones we stayed in but still the hallways and lobby felt way cooler than any room we were in. We even called down to see if they had fans or anything which they did not. An alarm was going off on our floor this night that had guest in the halls.The staff was amazing though. They were very helpful. They didn’t act like it was a hassle or we were bothering them. And because of that it really made me want to give each room a chance and not make them think I was just trying to get something from them. Compared to other hotels near by I think the price was a little lower here but probably less chance of these issues somewhere else.
Hunter, us2 night trip

See all reviews

The Whitehall Houston, Houston, United States of America

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