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Phoenix Hotel

Photo gallery for Phoenix Hotel

Exterior
In-room safe, desk, blackout curtains, iron/ironing board
Restaurant
Reception
Shower, free toiletries, hair dryer, towels

Overview of Phoenix Hotel

Phoenix Hotel

3.0 star property
Victorian hotel with restaurant, near Hyde Park
8.6 out of 10 Fabulous
8.6/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Restaurant
  • Bar
  • Laundry facilities
  • 24/7 front desk
  • Non-smoking
Map
1-8 Kensington Gardens Square, London, England, W2 4BH
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Front desk safe
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry
  • Meeting room
  • Concierge services
  • Free newspapers in the lobby
For families
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout curtains

Room options

About this area

What's nearby

  • In London City Centre
  • Hyde Park - 17 min walk
  • Royal Albert Hall - 23 min walk
  • Marble Arch - 30 min walk
  • Natural History Museum - 32 min walk
  • Westfield London Shopping Centre - 34 min walk
  • Oxford Street - 40 min walk
  • Kensington Gardens - 1 min drive
  • Portobello Road Market - 1 min drive
  • Kensington High Street - 4 min drive
  • Kensington Palace - 5 min drive

Getting around

  • Heathrow Airport (LHR) - 36 min drive
  • London (LTN-Luton) - 41 min drive
  • London (LCY-London City) - 53 min drive
  • Gatwick Airport (LGW) - 87 min drive
  • Marylebone Station - 5 min drive
  • London Paddington Station - 15 min walk
  • London (QQP-Paddington Train Station) - 16 min walk
  • Bayswater Underground Station - 3 min walk
  • Queensway Underground Station - 6 min walk
  • Royal Oak Underground Station - 10 min walk

Restaurants

  • Bayswater Arms - 3 min walk
  • Granier Bakery Queensway - 2 min walk
  • Joe & the Juice - 4 min walk
  • Four Seasons - 3 min walk
  • McDonald's - 3 min walk

About this property

Phoenix Hotel

When you stay at Phoenix Hotel, you'll be a short five-minute drive from Hyde Park and Marble Arch. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. This Victorian hotel is also within a short drive of Oxford Street and Buckingham Palace. Fellow travellers like the location for the sightseeing and because it's only a short walk to public transportation: Bayswater Underground Station is 3 minutes and Queensway Underground Station is 6 minutes.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 125 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 1:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Snack bar/deli

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • Built in 1854
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Lift

Room amenities

Be entertained

  • Television

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place and guests are provided with hand sanitiser.

Policies

Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, mobile payments and cash.

Also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Does Phoenix Hotel offer free cancellation for a full refund?
Yes, Phoenix Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Phoenix Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Phoenix Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Phoenix Hotel?
Sorry, there's no on-site parking at Phoenix Hotel.
What are the check-in and check-out times at Phoenix Hotel?
You can check in from 1:00 PM - anytime. Check-out time is 11 AM.
Are there restaurants at or near Phoenix Hotel?
Yes, there's an on-site restaurant.
What's the area around Phoenix Hotel like?
Phoenix Hotel is a short 3-minute walk from Bayswater Underground Station and 17 minutes' walk from Hyde Park. Travellers say that this hotel is in a good location.

Reviews

8.6

Fabulous

9.0/10

Cleanliness

8.9/10

Staff & service

8.2/10

Amenities

8.5/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

8/10 Very good

Nice but lift needs urgently maintenance
Nice hotel for the long weekend but please if you go there be aware of the lift as the door is not working smoothly. It like working as an old lift that need an urgently maintenance.
Fernando, 2-night trip
Verified Hotels.com guest review

6/10 Good

Alan, 1-night trip
Verified Hotels.com guest review

4/10 Fair

when we checked in the tried to make us pay again even tho we were fully paid. We chose a king superior room which ended up being a double bed. Manager said English beds are sized differently.we were on third floor which was very hot. We had to open window and put fan in. No screens. No a/c. They advertised laundry but you had to send it out. There is only one small elevator for all floors. The bathroom was so small the tub/ shower was cut into the sink. Smallest room in Europe I have ever stayed in.
5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Michihiro, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Emma, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Christopher, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

London trip
The stay was wonderful. Staff always helpful and courteous
Linda, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Angela, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Linda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ka Long, 2-night trip
Verified Hotels.com guest review