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1 room, 2 adults

Royal Sonesta San Juan

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Free WiFi
  • Beach towels
5961 Isla Verde Avenue, Carolina, 00979, Puerto Rico

4-star beachfront hotel with outdoor pool, near Carolina Beach
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
    • Free WiFi
    • Beach towels
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Hotel is nice, and most people are friendly and nice. Two of the Ocean Bar staff were…Apr 28, 2021
  • It would have been better without Covid no service at the pool or beach Apr 17, 2021

Royal Sonesta San Juan

from NZ$478
  • Deluxe Room, 2 Double Beds, Accessible, Ocean View (Tub)
  • Deluxe Room, 1 King Bed, Accessible (Tub)
  • Room, 2 Double Beds, Balcony (Club)
  • Room, 1 King Bed, Balcony (Club)
  • Room, 1 King Bed, Accessible (Club Terrace)
  • Room, 2 Double Beds (Laguna View)
  • Deluxe Room, 2 Double Beds, Accessible, Ocean View
  • Room, 1 King Bed (Laguna View)
  • Deluxe Room, 1 King Bed, Accessible, Ocean View
  • Deluxe Room, 1 King Bed, Accessible (Laguna View, Roll in Shower)
  • Junior Suite, 1 Queen Bed
  • Deluxe Room, 2 Double Beds
  • Room, 2 Double Beds, Garden View
  • Deluxe Room, 1 King Bed
  • Room, 2 Double Beds, Garden View
  • Deluxe Room, 1 King Bed, Accessible, Ocean View (Roll in Shower)
  • Deluxe Room, 1 King Bed, Accessible, Ocean View (Tub)
  • Suite, 1 King Bed, Accessible, Balcony (Club)
  • Suite, 1 King Bed, Accessible, Balcony (Tub)
  • Junior Suite, 1 King Bed
  • Deluxe Room, 1 King Bed, Accessible (Club Terrace, Roll in Shower)

What’s around Royal Sonesta San Juan

Landmarks

  • In Isla Verde
  • Carolina Beach - 5 min walk
  • Balneario de Carolina - 17 min walk
  • Isla Verde Beach - 4 min walk
  • Pine Grove Beach - 10 min walk
  • Barbosa Park - 43 min walk
  • San Jorge Children's Hospital - 3.1 mi / 4.9 km
  • Condado Beach - 4.7 mi / 7.5 km

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 6 min drive

At a glance

Key facts

Hotel size

  • This hotel has 398 rooms
  • This hotel is arranged over 15 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. As of December 1, 2020, this property will no longer be an IHG-branded hotel but all reservations will continue to be honored by the property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare*

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Onsite self parking (USD 20 per day; includes in/out privileges)

  • Onsite valet parking (USD 25 per day; includes in/out privileges)

  • Onsite extended parking (fees apply)

  • Onsite RV/bus/truck parking (fees apply)

  • Wheelchair-accessible parking on site

  • Height restrictions apply for onsite parking

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 5 restaurants
  • 5 bars/lounges
  • 2 beach bars
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Playground on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Aleli - Overlooking the pool, this restaurant specializes in Italian cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Ruths Chris Steakhouse - This steakhouse specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

SAK-I - This restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Ocean Breeze - This beachfront restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Akua Bar - This poolside bar specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Spa tub
  • Playground on site

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby

Royal Sonesta San Juan’s small print

Also known as

  • InterContinental Hotel San Juan
  • InterContinental San Juan Carolina
  • InterContinental Juan Carolin
  • InterContinental San Juan
  • San Juan InterContinental
  • InterContinental San Juan
  • Royal Sonesta San Juan Hotel
  • Royal Sonesta San Juan Carolina
  • Royal Sonesta San Juan Hotel Carolina
  • Royal Sonesta San Juan Puerto Rico Resort
  • Intercontinental San Juan Hotel Isla Verde
  • InterContinental San Juan Puerto Rico/Isla Verde
  • Intercontinental San Juan Resort And Casino
  • InterContinental San Juan Hotel
  • InterContinental San Juan Resort Carolina
  • InterContinental San Juan Resort

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: 20 percent of room rate

Optional extras

Early check-in can be arranged for an extra charge of USD 100 (subject to availability)

Late check-out can be arranged for an extra charge of USD 80 (subject to availability)

Self parking costs USD 20 per day with in/out privileges

Valet parking costs USD 25 per day with in/out privileges

Buffet breakfast is offered for an extra charge of USD 27 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Royal Sonesta San Juan

  • Does Royal Sonesta San Juan offer free cancellation for a full refund?
    Yes, Royal Sonesta San Juan does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Royal Sonesta San Juan?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Royal Sonesta San Juan?
    Yes. Self parking costs USD 20 per day. Valet parking costs USD 25 per day. RV/bus/truck parking is available.
  • Is there a pool at Royal Sonesta San Juan?
    Yes, there's an outdoor pool.
  • Are pets allowed at Royal Sonesta San Juan?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Royal Sonesta San Juan?
    You can check in from 3:00 PM - midnight. There's a charge of USD 100 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 80 (subject to availability). Express check-in and check-out and contactless check-out are available.
  • Are there restaurants at or near Royal Sonesta San Juan?
    Yes, there are 5 onsite restaurants, featuring beachfront dining, Italian cuisine, and garden views. Nearby restaurants include Meat Market Miami (4-min walk), Platos (6-min walk), and Zest (6-min walk).
  • Is there an onsite casino at Royal Sonesta San Juan?
    No, this hotel doesn't have a casino, but Casino del Mar at La Concha Resort (6-min drive) and Sheraton Casino (9-min drive) are both nearby.
  • What is there to do at Royal Sonesta San Juan and nearby?
    Have fun with activities like cycling, kayaking, and parasailing, and practice your swing at the nearby golf course. Additional recreation nearby includes spelunking. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Royal Sonesta San Juan also has 2 beach bars and a fitness center, as well as a garden.

Recent reviews

Very good 8.2 From 899 reviews

Good 6.0
The view was amazing and the staff was ok. The room was hot couldn’t get the AC to work and front desk never called me back
Albert, us3 night trip
Very good 8.0
Pretty good
Family fun. Nice pool. Good food. Convenient. Clean. Just wish the other restaurant was open during stay.
Tina, us4 night family trip
Very good 8.0
Loved the location and hotel overall.
Tanya, us4 night family trip
Exceptional 10.0
Excellent choice
Spectacular, denifinetly I will returned
Veronica, us3 night business trip
Very good 8.0
Beautiful views. Walking distance to several restaurants. Right on the beach. Staff were friendly. Most of all, i loved that the bath and pool towels were extra long! As a heavier set person, it was really nice that the towel fit around me!
Sarah, us3 night trip with friends
Exceptional 10.0
We loved the trip
Amazing hotel, amazing location and in the live part of Puerto Rico we loved the beach and the ocean view from our room is priceless
us5 night family trip
Fair 4.0
It was terrible please read my previous view
Allasyn, us1 night trip
Very good 8.0
Meh
The ambiance & location was excellent! I had asked for a higher floor than the 5th, told had none. Yet I saw young folks check in afterwards whom were on higher floors. Told to also place linen in bag outside of door & housekeeping would replenish. That did not happen, we helped ourselves to the linen cart after day two of no fresh linen. There were greeters at the door but no bell service. Had to struggle with our luggage. Site says 5 restaurants are in property but there is only 3. No entertainment life after sunset either. I know it’s covid but something for the amount of $$ should have been provided. Staff was very stuffy too, we asked bartenders for things to do . Just received blanket answers. Uber drivers were the best, they made plenty of suggestions!
Debra, us4 night trip with friends
Very good 8.0
The Hotel was stunning, service not great
The hotel in itself is beautiful. First time at such a nice hotel. I will say everything the hotel brought was awesome but the employees that we came in contact with were not the friendliest. For the exception of William. He was so nice and helpful. Really went out of his way to assist us in changing our room. We called the front desk at 10 pm, no one answered after several attempts which we were informed was available 24/7. We called at 8am requesting robes and slippers. They came in almost an hour later. We also requested breakfast in our room and we were informed we had to come down to pick it up. I had high expectations for this place. Both ladies at the front desk weren't really friendly and when trying to talk to them and sharing our experience that it was our first time away from home since we had our daughter, she was just disinterested and disregarded my comment. We asked for an upgrade as their (Laguna View) is nothing more than the parking lot, street, shopping plaza, highway, and all the way in the back is the laguna view. disappointed to say the least as its still pretty expensive.
Laura, us1 night trip
Exceptional 10.0
This resort is BEAUTIFUL. We went for a 5 day 4 night couples trip and booked the ocean from view... the view was breath taking. The staff is amazing and very courteous. The receptionist is efficient they follow up to make sure we’ve received whatever we asked for. The location is ideal close to so many things. My only issue (which is a personal problem) was it’s smoke free which means even if you vape you have to walk to the beach to vape. Would stay here again and not think twice.
Nikea, us4 night trip

Royal Sonesta San Juan