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Royal Sonesta San Juan

4-star beachfront hotel with outdoor pool, near Carolina Beach

  • Free WiFi
From
NZ$835

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1 / 52Royal Sonesta San Juan
5961 Isla Verde Avenue, Carolina, 00979, Puerto Rico
8.2.Very good.
  • Location is great, service was mixed.

    Jun 6, 2021

  • They were super unprofessional. We didn’t get the correct room. We were harassed by…

    May 29, 2021

See all 1,041 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Dining options
Shopping
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 398 smoke-free guestrooms
  • On the beach
  • 5 restaurants and 2 beach bars
  • Outdoor pool
  • Breakfast available
  • Fitness center

For families

  • Playground on site
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • In Isla Verde
  • Carolina Beach - 5 min walk
  • Balneario de Carolina - 17 min walk
  • Isla Verde Beach - 4 min walk
  • Pine Grove Beach - 10 min walk
  • Barbosa Park - 43 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 2 Double Beds, Accessible, Ocean View (Tub)
  • Deluxe Room, 1 King Bed, Accessible (Tub)
  • Room, 2 Double Beds, Balcony (Club)
  • Room, 1 King Bed, Balcony (Club)
  • Room, 1 King Bed, Accessible (Club Terrace)
  • Room, 2 Double Beds (Laguna View)
  • Deluxe Room, 2 Double Beds, Accessible, Ocean View
  • Room, 1 King Bed (Laguna View)
  • Deluxe Room, 1 King Bed, Accessible, Ocean View
  • Deluxe Room, 1 King Bed, Accessible (Laguna View, Roll in Shower)
  • Junior Suite, 1 Queen Bed
  • Deluxe Room, 2 Double Beds
  • Room, 2 Double Beds, Garden View
  • Deluxe Room, 1 King Bed
  • Room, 2 Double Beds, Garden View
  • Deluxe Room, 1 King Bed, Accessible, Ocean View (Roll in Shower)
  • Deluxe Room, 1 King Bed, Accessible, Ocean View (Tub)
  • Suite, 1 King Bed, Accessible, Balcony (Club)
  • Suite, 1 King Bed, Accessible, Balcony (Tub)
  • Junior Suite, 1 King Bed
  • Deluxe Room, 1 King Bed, Accessible (Club Terrace, Roll in Shower)

Location

5961 Isla Verde Avenue, Carolina, 00979, Puerto Rico
  • In Isla Verde
  • Carolina Beach - 5 min walk
  • Balneario de Carolina - 17 min walk

What’s around

Landmarks

  • In Isla Verde
  • Carolina Beach - 5 min walk
  • Balneario de Carolina - 17 min walk
  • Isla Verde Beach - 4 min walk
  • Pine Grove Beach - 10 min walk
  • Barbosa Park - 43 min walk
  • San Jorge Children's Hospital - 3.1 mi / 4.9 km
  • Condado Beach - 4.7 mi / 7.5 km
  • Pan American Pier - 5.6 mi / 9 km
  • Puerto Rico Convention Center - 5.7 mi / 9.1 km
  • Casino del Mar at La Concha Resort - 4.1 mi / 6.6 km

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 6 min drive

At a glance

Hotel size

  • This hotel has 398 rooms
  • This hotel is arranged over 15 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. As of December 1, 2020, this property will no longer be an IHG-branded hotel but all reservations will continue to be honored by the property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 20 per day; includes in/out privileges)
  • Onsite valet parking (USD 25 per day; includes in/out privileges)
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 5 restaurants
  • 5 bars/lounges
  • 2 beach bars
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Playground on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby

Working away

  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch flat-screen TV
  • Premium TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi

More

  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Aleli - Overlooking the pool, this restaurant specializes in Italian cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Ruths Chris Steakhouse - This steakhouse specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

SAK-I - This restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Ocean Breeze - This beachfront restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Akua Bar - This poolside bar specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Spa tub
  • Playground on site

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby

Small print

Also known as

  • InterContinental Hotel San Juan
  • InterContinental San Juan Carolina
  • InterContinental Juan Carolin
  • InterContinental San Juan
  • San Juan InterContinental
  • InterContinental San Juan
  • Royal Sonesta San Juan Hotel
  • Royal Sonesta San Juan Carolina
  • Royal Sonesta San Juan Hotel Carolina
  • Royal Sonesta San Juan Puerto Rico Resort
  • Intercontinental San Juan Hotel Isla Verde
  • InterContinental San Juan Puerto Rico/Isla Verde
  • Intercontinental San Juan Resort And Casino
  • InterContinental San Juan Hotel
  • InterContinental San Juan Resort Carolina
  • InterContinental San Juan Resort

Optional extras

Early check-in can be arranged for an extra charge of USD 100 (subject to availability)

Late check-out can be arranged for an extra charge of USD 80 (subject to availability)

Self parking costs USD 20 per day with in/out privileges

Valet parking costs USD 25 per day with in/out privileges

Buffet breakfast is offered for an extra charge of USD 27 per person (approximately)

Babysitting/childcare is available for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: 20 percent of room rate

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Royal Sonesta San Juan does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 20 per day. Valet parking costs USD 25 per day. RV/bus/truck parking is available.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - midnight. There's a charge of USD 100 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 80 (subject to availability). Express check-in and check-out and contactless check-out are available.
  • Yes, there are 5 onsite restaurants, featuring beachfront dining, Italian cuisine, and garden views. Nearby restaurants include Meat Market Miami (4-min walk), Platos (6-min walk), and Zest (6-min walk).
  • No, this hotel doesn't have a casino, but Casino del Mar at La Concha Resort (6-min drive) and Sheraton Casino (9-min drive) are both nearby.
  • Have fun with activities like cycling, kayaking, and parasailing, and practice your swing at the nearby golf course. Additional recreation nearby includes spelunking. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Royal Sonesta San Juan also has 2 beach bars and a fitness center, as well as a garden.
8.2.Very good.
  • 4.0.Fair

    HORRIBLE, never again

    The room I booked for was not given. I was facing a parking lot and when I requested to upgrade I was told it was not an option ( I was willing to even pay anything additional despite me already booking a specific room type). The “security” were beyond rude. Myself, my wife , & 2 friends were staying here. All of our experience was bad. While on the beach we were told we could not use one additional chair (we had 5). I started to believe they were homophobic.

    ESTRELLA, 3 night trip with friends, May 29, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Must Visit!

    The stay at the Royal Sonesta was extremely pleasant! The staff was so kind and did the best they could during a busy Memorial Day weekend considering they were short staffed! Definitely recommend to any couples visiting PR for the first time, the beach is close, you have a resort feel at this hotel, and anyone you ask if willing to give you recommendations as to what to do. Also, very safe.. which is that is one of your concerns this is a plus, we were given bracelets to identify all guests at the hotel, no one without it was walking around freely, no late night disruptions, and no drunken chaos!

    Stephanie, 3 night trip, May 28, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Bathroom was left on cleaned when I complained abo

    It was the worst vacation of my life the girl I was with went back home after the first night I stayed the other two nights on my own But constantly bottle battling with the staff nobody cleaned my room for three days gave me nobody gave me clean towels or rolls of toilet paper it was just a horrible horrible mess not to mention when I first got the other bedroom is still dirty with a broom in it a mop and other cleaning supplies wet towels on the floor etc. etc. etc.

    Vito, 3 night trip, May 22, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Just Don’t

    Holiday Inn Express blows this place away. Expensive crappy food, no services. Mediocre rooms.

    Greg, 1 night trip, May 19, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Service wasn’t good. People weren’t helpful and nice compared to other hotels I’ve stayed at

    1 night trip with friends, May 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent hotel! Pool and beach area was great!

    Danielle, 4 night family trip, May 7, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Lovely Hotel

    Amazing hotel. Staff are courteous and helpful. Great service. The amenities were great. Balcony was beautiful. Room was clean and huge. Had everything I needed. The only drawback was a leak under the minibar which was annoying but didn't kill the mood.

    4 night trip with friends, May 5, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Read reviews before choosing!

    Hotel is nice, and most people are friendly and nice. Two of the Ocean Bar staff were very rude. The manager of Hotel was nice and understanding, I really hope she addressed the issue with bar staff. Being a pandemic and the PR ordinance is very strict! Everyone pretty much was in there room by 10pm. They really had no entertainment for guest at least before everything shut down. Over all music in pool area and in main bar was terrible! They barely played Spanish/ party type music. Food at ocean bar was okay, and food at main bar/lobby area was not good. Basic sandwiches I can make at home. Overall I’d give them a 6 out of 10.

    Maribel, 5 night trip, Apr 28, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    It would have been better without Covid no service at the pool or beach

    Michael, 6 night trip, Apr 17, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    The view was amazing and the staff was ok. The room was hot couldn’t get the AC to work and front desk never called me back

    Albert, 3 night trip, Apr 8, 2021

    Verified Hotels.com guest review

See all 1,041 reviews