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All properties in George Town, Penang, Malaysia
1 room, 2 adults

Eastern And Oriental Hotel

5-star5 stars
10 Lebuh Farquhar, George Town, Penang, 10200, Malaysia

Waterfront hotel with 2 outdoor pools, near Penang City Hall
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Malaysia may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • The best!!Dec 25, 2019
  • Excellent is an understatement!Dec 24, 2019

Eastern And Oriental Hotel

from NZ$287
  • Deluxe Suite
  • Premier Suite
  • Writers Suite
  • Straits Suite King
  • Georgetown Suite King
  • Studio Suite
  • Corner Suite
  • Studio Suite Twin
  • Superior Suite King
  • Superior Suite Twin
  • Deluxe Suite Two Queen Beds
  • Deluxe Suite Twin
  • Premier Suite Twin
  • Premier Suite King GF
  • Premier Suite Twin GT
  • Writers Suite Two Queen Beds
  • Pinang Suite
  • Georgetown Suite King Basic Amenities
  • Deluxe Suite King Basic Amenities

What’s around Eastern And Oriental Hotel

Landmarks

  • In Downtown George Town
  • KOMTAR - 18 min walk
  • Penang City Hall - 11 min walk
  • Penang Times Square - 23 min walk
  • Gleneagles Penang Medical Centre - 25 min walk
  • Loh guan Lye Specialist Centre - 33 min walk
  • Gurney Plaza - 44 min walk
  • Cheong Fatt Tze Mansion - 5 min walk

Getting around

  • Penang Intl. Airport (PEN) - 31 min drive
  • Penang Sentral - 30 min drive
  • Sungai Petani Station - 44 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 232 rooms
  • This hotel is arranged over 16 floors

Arriving/leaving

  • Check-in time 3:00 PM-3:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • Malaysia may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests booked in the Victory Annex Studio Suite and Victory Annexe Corner Suite check in at the Victory Annex Wing reception. Guests booked in all other room categories check in at the Heritage Wing reception.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle from 7:00 AM to 10:30 PM*

Parking

  • Free covered onsite self parking

  • Free covered onsite valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • Number of meeting rooms - 10
  • Conference space
  • Conference space size (feet) - 7535
  • Conference space size (meters) - 700
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built - 1885
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair-width doorways
Languages Spoken
  • Chinese
  • English
  • Indonesian
  • Malay

In the room

Home comforts
  • Air conditioning
  • Espresso maker
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Bathtub or shower
  • Bidet
Be entertained
  • TV
Stay connected
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include hot stone massages, sports massages, and Thai massages.

The spa is open daily.

Eastern And Oriental Hotel’s small print

Also known as

  • Eastern & Oriental Hotel
  • Eastern And Oriental
  • Eastern And Oriental Hotel Hotel
  • Eastern And Oriental Hotel George Town
  • Eastern And Oriental Hotel Hotel George Town
  • Eastern & Oriental Hotel Penang
  • Eastern Oriental Hotel Penang
  • Eastern Oriental George Town
  • Eastern Oriental Penang
  • Oriental Eastern
  • Eastern & Oriental Hotel Penang/George Town
  • Eastern And Oriental Hotel
  • Eastern Oriental Georgetown

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 7:00 AM to 7:00 PM.
  • Guests must contact this property in advance to reserve onsite parking. Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

    This property accepts credit cards, debit cards, and cash.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • A tax is imposed by the city: MYR 0.00 per accommodation, per night
    • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Facilities, including fitness facilities, a sauna, a spa and a swimming pool, are accessible for an extra charge.

    Rollaway beds are available for MYR 350 per night

    Babysitting/childcare is available for an extra charge

    Airport shuttle service is offered for an extra charge of MYR 302.10 per vehicle (one-way)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Eastern And Oriental Hotel

    • Does Eastern And Oriental Hotel offer free cancellation for a full refund?
      Yes, Eastern And Oriental Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is Eastern And Oriental Hotel currently open?
      This property is closed from January 13 2021 to February 4 2021 (dates subject to change).
    • What are the cleanliness and hygiene measures currently in place at Eastern And Oriental Hotel?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Eastern And Oriental Hotel?
      Yes, there's free self and valet parking.
    • Is there a pool at Eastern And Oriental Hotel?
      Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
    • Are pets allowed at Eastern And Oriental Hotel?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Eastern And Oriental Hotel?
      You can check in from 3:00 PM - 3:00 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near Eastern And Oriental Hotel?
      Yes, there's an onsite restaurant. Nearby restaurants include Soho Freehouse (4-min walk), Thirty Two At The Mansion (4-min walk), and Indigo Restaurant at The Blue Mansion (5-min walk).
    • Is airport shuttle service offered by Eastern And Oriental Hotel?
      Yes, an airport shuttle is available from 7:00 AM to 10:30 PM on request. The charge is MYR 302.10 per vehicle one-way.

    Recent reviews

    Superb 9.2 From 1,100 reviews

    Exceptional 10.0
    Luxury at its finest
    Leo Paul, nz1 night trip
    Exceptional 10.0
    “Excellent”
    The E & O Hotel is amazing, from the minute you walk in the door the staff are attentive, friendly and helpful. Every area of the hotel is spotlessly clean and the sea view rooms are fantastic.The buffet breakfast is absolutely the best anyone could experience with a huge variety on offer. Treat yourself to the No1 hotel in Penang you will not be disappointed.
    Leo Paul, nz2 night romance trip
    Good 6.0
    Not very impressive inside
    Looks grand from the outside, but inside the rooms are really old, and looks dirty. Some old hotels are still grand, clean and tastefully furnished - but not this one. Also expected better service from a 5 star hotel, eg. if staff is waiting for lifts with you, they will enter first.
    my1 night trip
    Good 6.0
    Nice hotel but dont eat here!
    Lovely hotel but quality of food for a 5* hotel was poor. Had dinner at Planters. None of dishes were well cooked -mostly overcooked as with calamari and seabass. Rib eye steak was poorly seasoned. Very disappointing meal. Breakfast was equally poor. Tried most dishes over 2 days and the quality of cooking was poor. Had undercooked eggs on both days. The roti was rubbery. Coffee was poor. A shame that in Penang that has great food, this hotel could not do better. Our stay was redeemed by a superb meal at a nearby hotel in their Indigo restaurant.
    David, my2 night trip
    Exceptional 10.0
    Fantastic Stay at the E&O heritage wing
    Spent a night at the heritage wing. Very exclusive and cleanliness of the hotel and rooms are at its tip top. Staffs are friendly and welcoming. Definitely will be back and stay for more nights.
    my1 night family trip
    Exceptional 10.0
    Highly recommended
    Well maintained hotel. Strategic location and view. Peaceful surrounding. Excellent breakfast
    Max, sg1 night family trip
    Very good 8.0
    It’s no Danna Langkawi
    I had really high hopes for this hotel based on reviews (and price!) but whilst there is no question the hotel a elegant and beautifully appointed, I was left underwhelmed by the service which, by comparison to similar hotels in Malaysia was just average. This is a real shame. Had the service been of a higher standard, this would be a too rated hotel for sure. It’s no Danna Langkawi.
    Greg, gb1 night trip
    Exceptional 10.0
    A fantastic time at Eastern And Oriental Hotel
    A fantastic time at Eastern And Oriental Hotel. Spent total of 3 nights with excellent service. Impressive breakfast with local delicacy. All dishes were delicious! All the hotel staff were so welcoming, which made us feel like home.
    CHIN KEONG, my3 night trip
    Exceptional 10.0
    Comfortable, clean and conveniently located. Would definitely come back to stay
    my3 night romance trip
    Very good 8.0
    service can be better
    Didn’t come to refill the soft drinks and liquor every night. The cocktails hour is short.
    David, my3 night trip

    Eastern And Oriental Hotel