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1 room, 2 adults

Hotel Alster-Hof

3.5-starHotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.
Esplanade 12, Hamburg, HH, 20354, Germany

Pet-friendly hotel with restaurant, connected to the convention center, near Reeperbahn
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

This property is closed from November 2 2020 to June 1 2021 (dates subject to change).
  • Favorite place to stay in Hamburg!Feb 16, 2020
  • Staff very helpful when my phone malfunctioned and with offering advice about the…Feb 3, 2020

Hotel Alster-Hof

from NZ$243
  • Single Room
  • Double or Twin Room
  • Family Room

What’s around Hotel Alster-Hof

Landmarks

  • In Neustadt
  • Reeperbahn - 23 min walk
  • Miniatur Wunderland - 24 min walk
  • Hamburg Dungeon - 24 min walk
  • Elbe Philharmonic Hall - 32 min walk
  • Fish Market - 43 min walk
  • Hamburg City Hall - 13 min walk
  • Moenckebergstrasse - 13 min walk

Getting around

  • Hamburg Airport (HAM) - 24 min drive
  • Hamburg Dammtor Station - 5 min walk
  • Central S-Bahn - 14 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 16 min walk
  • Stephansplatz U-Bahn - 1 min walk
  • Gaensemarkt U-Bahn - 5 min walk
  • Dammtor S-Bahn - 6 min walk

At a glance

Key facts

Hotel size

  • This hotel has 108 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed*

  • 1 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Fitness facilities
  • Sauna
  • Bicycle rentals nearby
  • Sailing nearby
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas
Languages Spoken
  • Arabic
  • English
  • French
  • German
  • Russian
  • Turkish

In the room

Home comforts
  • Minibar
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Hotel Alster-Hof’s small print

Also known as

  • Alster-Hof
  • Hotel Alster-Hof Hotel Hamburg
  • Alster-Hof Hamburg
  • Alster-Hof Hotel
  • Hotel Alster-Hof
  • Hotel Alster-Hof Hamburg
  • Alster Hof Hamburg
  • Alster Hof Hotel Hamburg
  • Hotel Alster-Hof Hotel
  • Hotel Alster-Hof Hamburg

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

Optional extras

Late check-out can be arranged for an extra charge of EUR 30 (subject to availability)

Pets are allowed for an extra charge of EUR 9.00 per pet, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Alster-Hof

  • Does Hotel Alster-Hof offer free cancellation for a full refund?
    Yes, Hotel Alster-Hof does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Hotel Alster-Hof currently open?
    This property is closed from November 2 2020 to June 1 2021 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Hotel Alster-Hof?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Are pets allowed at Hotel Alster-Hof?
    Yes, pets are welcome, with a limit of 1 per room. There's a charge of EUR 9.00 per pet, per night.
  • What are the check-in and check-out times at Hotel Alster-Hof?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of EUR 30 (subject to availability). Contactless check-out is available.
  • Are there restaurants at or near Hotel Alster-Hof?
    Yes, there's an onsite restaurant. Nearby restaurants include Tarantella (3-min walk), Franziskaner (4-min walk), and L'Osteria (4-min walk).
  • Is there an onsite casino at Hotel Alster-Hof?
    No, this hotel doesn't have a casino, but Casino Esplanade (1-min walk) is nearby.
  • What is there to do at Hotel Alster-Hof and nearby?
    Have fun with nearby activities like cycling and sailing. Enjoy amenities like a sauna and a fitness center.

Recent reviews

Very good 8.4 From 380 reviews

Very good 8.0
Good location for visiting the city - walking distance for almost everything, and a metro station close by.
gb2 night romance trip
Very good 8.0
Friendly staff ecommended.
The only disappointment was that we had no WiFi in our room. The room was otherwise good, and the breakfast, staff and location were great.
Michael, gb3 night trip
Exceptional 10.0
Great location, lovely comfortable bed and good breakfast. Everything I need!
gb1 night business trip
Exceptional 10.0
Staff very helpful and friendly .After an accident to my husband they were very kind.Reception staff always smiling.
Barbara, gb3 night trip
Exceptional 10.0
Location near by center-convenient-Staffs are friendly
us1 night trip
Exceptional 10.0
In a nice part of Hamburg with many restaurants nearby and close to the opera house.
gb6 night trip
Exceptional 10.0
Value for money cosy hotel
Cozy hotel, good location, good breakfast spread and very helpful staff
Sylvia, sg3 night business trip
Very good 8.0
Rowing in hamburg
Well located . Really nice breakfast Service good Rooms fine — a little dated but clean and functional. Shower good . Staff very friendly and helpful
gb3 night trip with friends
Exceptional 10.0
An old building that has well maintained and upgraded. We enjoyed the extra large room. Morning breakfast was also very good
ca1 night romance trip
Exceptional 10.0
Location is superb. Hotel is near train station. 30 mins away from airport by train. Near restaurant, bakery and great shopping destination. Very convenient. Our shower room is newly renovated.
gb3 night family trip

Hotel Alster-Hof