Gaylord Palms Resort & Convention Center
Suburban resort with free water park, near Old Town
- Free WiFi in lobby
Not as expected or advertised. The first night when we arrived we waited 30 minutes for…
Charging for resort fee and you can’t use resort. Construction going on throughout hotel…
Gaylord Palms Resort & Convention Center
from NZ$353- Room, 2 Queen Beds (Main Atrium View)
- Room, 2 Queen Beds (Emerald Bay)
- Room, 1 King Bed, Non Smoking, View
- Room, 2 Queen Beds (Emerald Bay, Main Atrium View)
- Room, 1 King Bed, Non Smoking (Main Atrium View)
- Room, 2 Queen Beds (Atrium View)
- Room, 1 King Bed (Atrium View)
- Room, 1 King Bed (Emerald Bay)
- Room, 1 King Bed (Emerald Bay, Main Atrium View)
- Room, 2 Queen Beds, Non Smoking, View
FAQs for Gaylord Palms Resort & Convention Center
Does Gaylord Palms Resort & Convention Center offer free cancellation for a full refund? Yes, Gaylord Palms Resort & Convention Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions. What are the cleanliness and hygiene measures currently in place at Gaylord Palms Resort & Convention Center? This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners. Is parking offered on site at Gaylord Palms Resort & Convention Center? Yes. Self parking costs USD 26 per night. Valet parking costs USD 38 per day. Is there a pool at Gaylord Palms Resort & Convention Center? Yes, there are 2 outdoor pools and a children's pool. Are pets allowed at Gaylord Palms Resort & Convention Center? Sorry, pets aren't allowed. What are the check-in and check-out times at Gaylord Palms Resort & Convention Center? You can check in from 4 PM - 4 AM. Check-out time is 11 AM. Express check-in and check-out and contactless check-in and check-out are available. Are there restaurants at or near Gaylord Palms Resort & Convention Center? Yes, there are 6 onsite restaurants, featuring Mediterranean cuisine. Nearby restaurants include Villa de Flora (3-min walk), Moor (5-min walk), and Panera Bread (2.4 mi). Is airport shuttle service offered by Gaylord Palms Resort & Convention Center? Yes, an airport shuttle is available. What is there to do at Gaylord Palms Resort & Convention Center and nearby? Onsite recreation at Gaylord Palms Resort & Convention Center includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Gaylord Palms Resort & Convention Center also has 2 outdoor pools, 2 bars, and a sauna, as well as a steam room, an arcade, and a garden.
Recent reviews
Fabulous 8.6 From 1,431 reviews
Poor
full price with no services and all the noise
construction as load as you can imagine at 830. no services. pool closes at 6. full price
Jack, us3 night business trip
Poor
Hotel is shady!
We love this hotel and we go at least four times a year. We get to the resort and after my husband booking the hotel over a month in advance, they have the audacity to tell us they had no rooms available. They could place us in a room with two queens and swap up next day which is unacceptable because to stay for a weekend you don’t want to have to wake up and move all your belongings into another room. They offered a lousy credit of $50. When my husband asked to speak to a manager, our room with a king size all of a sudden became available. When we enter the room, it was a small queen size bed. Not to mention I referred two new clients that also rented for their first time and it was hugely disappointing! Not happy with how they treat loyal and long time clients!!!
David, us2 night trip
Very good
Shame on you, Gaylord palms
I have stayed at this hotel many times over the years and was always satisfied with my stay. However, the hotel disappointed me this time with their "room service", and here is why... When you think of room service, what picture pops in your head? Neatly presented food, silverware, cups, napkins, and the roll-away table that will provide space to have all the items. Of course, you will pay a premium on the food and the automatic room service charge, which is fine, considering all the mentioned... But that's not what you will get at this hotel, but let me clarify, you will still pay the premium price on items, and the room service charge, but be prepared to have your food handed to you in a brown paper bag, with all the items placed in plastic containers.... You be the judge, I paid $65 for two bagels with cream cheese, a couple of coffee cups, and a couple of croissants, that all came inside plastic containers packed inside a brown bag that was handed off to me at the door like it's an Uber delivery. Not only is this a scam, but when I called to complain about this, I was told "the manager will call you back".. what a way to make the customer feel, making me wait around for a manager to call back. And please don't use COVID as an excuse, that's just an excuse to be cheap and rip your guests off. The restaurants on the property do not serve food in plastic containers and brown paper bags. Shame on you Gaylord palms management team.. shame on you. Will never return again
Farrokh, us1 night trip
Exceptional
Everyone was courteous. The hotel was clean and covid precautions were taken.
Joi, us1 night family trip
Exceptional
Amazing place , want to go back again , great service , amazing views
Justin, us1 night trip
Very good
Wonderful time, even during these Covid times.
Clifford, us4 night trip
Good
Time to renovate
Rooms are aging, water was warm in shower and shower needed totally regrouting. I have stayed at 3 Gaylord properties including this one years ago, and I was not happy with room condition. Hotel was ghost town with lack of services available. Had to leave each night to dine. I understand the impact of covid - maybe this one should stay closed and renovated until we are back to normal.
E, us4 night trip
Exceptional
Excellent
Wonderful hotel, friendly and courteous staff, just a very pleasant stay
Richard, us1 night trip
Exceptional
Pleasant New Years Eve stay. Not a lot of extra activity because of C-19, which was expected. Overall, pleasant stay. Gardens and decorations were beautiful.
us1 night trip
Very good
Satisfied Customer
We had a great time here with our family enjoying your Christmas festivities.
Gary, us1 night family trip