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All properties in Kissimmee, Florida, United States of America
1 room, 2 adults

Gaylord Palms Resort & Convention Center

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • In-room childcare (surcharge)
6000 West Osceola Parkway, Kissimmee, FL, 34746, United States of America

Suburban resort with free water park, near Old Town
  • Free WiFi in lobby
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Free cribs/infant beds
    • In-room childcare (surcharge)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Florida may have travel restrictions in place due to COVID-19. 

  • Not as expected or advertised. The first night when we arrived we waited 30 minutes for…Feb 26, 2021
  • Charging for resort fee and you can’t use resort. Construction going on throughout hotel…Feb 23, 2021

Gaylord Palms Resort & Convention Center

from NZ$353
  • Room, 2 Queen Beds (Main Atrium View)
  • Room, 2 Queen Beds (Emerald Bay)
  • Room, 1 King Bed, Non Smoking, View
  • Room, 2 Queen Beds (Emerald Bay, Main Atrium View)
  • Room, 1 King Bed, Non Smoking (Main Atrium View)
  • Room, 2 Queen Beds (Atrium View)
  • Room, 1 King Bed (Atrium View)
  • Room, 1 King Bed (Emerald Bay)
  • Room, 1 King Bed (Emerald Bay, Main Atrium View)
  • Room, 2 Queen Beds, Non Smoking, View

What’s around Gaylord Palms Resort & Convention Center

Landmarks

  • Celebration Golf Club - 2.6 mi / 4.2 km
  • Disney Springs® - 5.2 mi / 8.3 km
  • Disney's Animal Kingdom® Theme Park - 5.4 mi / 8.6 km
  • Epcot® - 5.6 mi / 9 km
  • Universal’s Islands of Adventure - 10.8 mi / 17.3 km
  • Universal Studios Florida - 11.2 mi / 18 km

Getting around

  • Orlando International Airport (MCO) - 24 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 18 min drive
  • Kissimmee Station - 21 min drive
  • Orlando Station - 21 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free theme park shuttle

At a glance

Key facts

Hotel size

  • This hotel has 1,416 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 4 PM-4 AM
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • Florida may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms*

Transport

Transfers

  • Airport shuttle*

Parking

  • Onsite self parking (USD 26 per night; includes in/out privileges)

  • Onsite valet parking (USD 38 per day; includes in/out privileges)

  • Wheelchair-accessible parking on site

Offsite

  • Area shuttle*

  • Free theme park shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 6 restaurants
  • 2 bars/lounges
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Free water park access
  • Waterslide
  • Health club
  • Number of spa tubs - 2
  • Pool cabanas (surcharge)
  • Steam room
  • Pool umbrellas
  • Sauna
  • Arcade/game room
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 406662
  • Conference space size (meters) - 37780
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2002
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Grab bar - near toilet
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • Smart TV
  • Netflix
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
More
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Relâche Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Old Hickory Steakhouse - This steakhouse serves dinner only.

MOOR - This seafood restaurant serves lunch and dinner. Open daily.

Villa de Flora - This family restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, and dinner. A children's menu is available. Open daily.

Wreckers Sports Bar - This sports bar specializes in American cuisine and serves lunch and dinner. Open daily.

SandBar - This family restaurant specializes in American cuisine and serves lunch and dinner. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Steam room
  • Fitness classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Golfing nearby

Gaylord Palms Resort & Convention Center’s small print

Also known as

  • Gaylord Palms
  • Gaylord Palms Resort Orlando
  • Gaylord Palms Orlando
  • Gaylord Palms Resort Convention Center
  • Gaylord Palms Resort & Convention Center Resort
  • Gaylord Palms Resort & Convention Center Kissimmee
  • Gaylord Palms Resort & Convention Center Resort Kissimmee
  • Gaylord Palms Kissimmee
  • Gaylord Palms Resort
  • Gaylord Palms Resort Kissimmee
  • Palms Gaylord
  • Gaylord Palms Hotel Kissimmee
  • Gaylord Palms Orlando
  • Gaylord Palms Resort Orlando
  • Gaylord Resort

Policies

All taxes and fees are included in the room rate for any reservation where payment is made at time of booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: USD 34.35 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Health club access
  • Fitness center access
  • Internet access (may be limited)
  • Newspaper
  • Phone calls (may be limited)
  • Additional inclusions

Optional extras

Self parking costs USD 26 per night with in/out privileges

Valet parking costs USD 38 per day with in/out privileges

Rollaway beds are available for USD 30.0 per night

Breakfast costs between USD 10.00 and USD 25.50 for adults, and USD 10.00 and USD 25.50 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

WiFi is available in guestrooms for USD 14.99 per day (rates may vary)

Wired Internet access is available in guestrooms for USD 14.99 per day (rates may vary)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Gaylord Palms Resort & Convention Center

  • Does Gaylord Palms Resort & Convention Center offer free cancellation for a full refund?
    Yes, Gaylord Palms Resort & Convention Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Gaylord Palms Resort & Convention Center?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Gaylord Palms Resort & Convention Center?
    Yes. Self parking costs USD 26 per night. Valet parking costs USD 38 per day.
  • Is there a pool at Gaylord Palms Resort & Convention Center?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Gaylord Palms Resort & Convention Center?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Gaylord Palms Resort & Convention Center?
    You can check in from 4 PM - 4 AM. Check-out time is 11 AM. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Gaylord Palms Resort & Convention Center?
    Yes, there are 6 onsite restaurants, featuring Mediterranean cuisine. Nearby restaurants include Villa de Flora (3-min walk), Moor (5-min walk), and Panera Bread (2.4 mi).
  • Is airport shuttle service offered by Gaylord Palms Resort & Convention Center?
    Yes, an airport shuttle is available.
  • What is there to do at Gaylord Palms Resort & Convention Center and nearby?
    Onsite recreation at Gaylord Palms Resort & Convention Center includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Gaylord Palms Resort & Convention Center also has 2 outdoor pools, 2 bars, and a sauna, as well as a steam room, an arcade, and a garden.

Recent reviews

Fabulous 8.6 From 1,431 reviews

Poor 2.0
full price with no services and all the noise
construction as load as you can imagine at 830. no services. pool closes at 6. full price
Jack, us3 night business trip
Poor 2.0
Hotel is shady!
We love this hotel and we go at least four times a year. We get to the resort and after my husband booking the hotel over a month in advance, they have the audacity to tell us they had no rooms available. They could place us in a room with two queens and swap up next day which is unacceptable because to stay for a weekend you don’t want to have to wake up and move all your belongings into another room. They offered a lousy credit of $50. When my husband asked to speak to a manager, our room with a king size all of a sudden became available. When we enter the room, it was a small queen size bed. Not to mention I referred two new clients that also rented for their first time and it was hugely disappointing! Not happy with how they treat loyal and long time clients!!!
David, us2 night trip
Very good 8.0
Shame on you, Gaylord palms
I have stayed at this hotel many times over the years and was always satisfied with my stay. However, the hotel disappointed me this time with their "room service", and here is why... When you think of room service, what picture pops in your head? Neatly presented food, silverware, cups, napkins, and the roll-away table that will provide space to have all the items. Of course, you will pay a premium on the food and the automatic room service charge, which is fine, considering all the mentioned... But that's not what you will get at this hotel, but let me clarify, you will still pay the premium price on items, and the room service charge, but be prepared to have your food handed to you in a brown paper bag, with all the items placed in plastic containers.... You be the judge, I paid $65 for two bagels with cream cheese, a couple of coffee cups, and a couple of croissants, that all came inside plastic containers packed inside a brown bag that was handed off to me at the door like it's an Uber delivery. Not only is this a scam, but when I called to complain about this, I was told "the manager will call you back".. what a way to make the customer feel, making me wait around for a manager to call back. And please don't use COVID as an excuse, that's just an excuse to be cheap and rip your guests off. The restaurants on the property do not serve food in plastic containers and brown paper bags. Shame on you Gaylord palms management team.. shame on you. Will never return again
Farrokh, us1 night trip
Exceptional 10.0
Everyone was courteous. The hotel was clean and covid precautions were taken.
Joi, us1 night family trip
Exceptional 10.0
Amazing place , want to go back again , great service , amazing views
Justin, us1 night trip
Very good 8.0
Wonderful time, even during these Covid times.
Clifford, us4 night trip
Good 6.0
Time to renovate
Rooms are aging, water was warm in shower and shower needed totally regrouting. I have stayed at 3 Gaylord properties including this one years ago, and I was not happy with room condition. Hotel was ghost town with lack of services available. Had to leave each night to dine. I understand the impact of covid - maybe this one should stay closed and renovated until we are back to normal.
E, us4 night trip
Exceptional 10.0
Excellent
Wonderful hotel, friendly and courteous staff, just a very pleasant stay
Richard, us1 night trip
Exceptional 10.0
Pleasant New Years Eve stay. Not a lot of extra activity because of C-19, which was expected. Overall, pleasant stay. Gardens and decorations were beautiful.
us1 night trip
Very good 8.0
Satisfied Customer
We had a great time here with our family enjoying your Christmas festivities.
Gary, us1 night family trip

Gaylord Palms Resort & Convention Center