Gaylord Palms Resort & Convention Center

construction as load as you can imagine at 830. no services. pool closes at 6. full price

We love this hotel and we go at least four times a year. We get to the resort and after my husband booking the hotel over a month in advance, they have the audacity to tell us they had no rooms available. They could place us in a room with two queens and swap up next day which is unacceptable because to stay for a weekend you don’t want to have to wake up and move all your belongings into another room. They offered a lousy credit of $50. When my husband asked to speak to a manager, our room with a king size all of a sudden became available. When we enter the room, it was a small queen size bed. Not to mention I referred two new clients that also rented for their first time and it was hugely disappointing! Not happy with how they treat loyal and long time clients!!!

I have stayed at this hotel many times over the years and was always satisfied with my stay. However, the hotel disappointed me this time with their "room service", and here is why... When you think of room service, what picture pops in your head? Neatly presented food, silverware, cups, napkins, and the roll-away table that will provide space to have all the items. Of course, you will pay a premium on the food and the automatic room service charge, which is fine, considering all the mentioned... But that's not what you will get at this hotel, but let me clarify, you will still pay the premium price on items, and the room service charge, but be prepared to have your food handed to you in a brown paper bag, with all the items placed in plastic containers.... You be the judge, I paid $65 for two bagels with cream cheese, a couple of coffee cups, and a couple of croissants, that all came inside plastic containers packed inside a brown bag that was handed off to me at the door like it's an Uber delivery. Not only is this a scam, but when I called to complain about this, I was told "the manager will call you back".. what a way to make the customer feel, making me wait around for a manager to call back. And please don't use COVID as an excuse, that's just an excuse to be cheap and rip your guests off. The restaurants on the property do not serve food in plastic containers and brown paper bags. Shame on you Gaylord palms management team.. shame on you. Will never return again

Everyone was courteous. The hotel was clean and covid precautions were taken.

Amazing place , want to go back again , great service , amazing views

Wonderful time, even during these Covid times.

Rooms are aging, water was warm in shower and shower needed totally regrouting. I have stayed at 3 Gaylord properties including this one years ago, and I was not happy with room condition. Hotel was ghost town with lack of services available. Had to leave each night to dine. I understand the impact of covid - maybe this one should stay closed and renovated until we are back to normal.

Wonderful hotel, friendly and courteous staff, just a very pleasant stay

Pleasant New Years Eve stay. Not a lot of extra activity because of C-19, which was expected. Overall, pleasant stay. Gardens and decorations were beautiful.

We had a great time here with our family enjoying your Christmas festivities.