Na Balam Hotel

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Poolside Room | View from room

Overview of Na Balam Hotel

Na Balam Hotel

3.0 star property
3-star beach hotel with outdoor pool, near Norte Beach

8.0/10 Very good

693 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach bar
  • Airport shuttle
  • Ferry terminal shuttle
  • Terrace
  • Garden
For families
  • Children stay free
  • Free cribs/infant beds
  • Separate sitting area
  • Television
  • Garden
  • Terrace

Choose dates to view prices

About this area

What's nearby

  • Norte Beach - 1 min walk
  • Ultramar Ferry Puerto Juárez - 99 min drive
  • Cancun Mall - 102 min drive
  • Puerto Cancun Marina Town Center - 103 min drive
  • Plaza Las Americas - 102 min drive
  • Playa Tortugas - 106 min drive
  • Tortuga Beach - 109 min drive
  • Cancun Convention Center - 117 min drive
  • La Isla Shopping Mall - 119 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 125 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

About this property

Na Balam Hotel

3-star family-friendly hotel by the ocean, rejuvenated in 2018
At Na Balam Hotel, you can look forward to a roundtrip airport shuttle, a beach bar, and a terrace. With a white sand beach, beachfront dining, and sun loungers, this hotel is the perfect place to soak up some sun. The onsite Mediterranean cuisine restaurant, Oceanvs, features brunch. Stay connected with free WiFi in public areas, and guests can find other amenities such as a garden and a bar.
Additional perks include:
  • An outdoor pool with pool umbrellas
  • Free self parking and extended parking
  • A ferry terminal shuttle, tour/ticket assistance, and a banquet hall
  • Wedding services, multilingual staff, and smoke-free premises
  • Guest reviews speak highly of the location
Room features
All guestrooms at Na Balam Hotel feature thoughtful touches such as air conditioning and separate sitting areas, as well as amenities like safes and free bottled water. Guests reviews give good marks for the spacious rooms at the property.
Extra conveniences in all rooms include:
  • Showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Separate sitting areas, free infant beds, and ceiling fans


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 21 rooms
  • Arranged over 2 floors


  • Check-in time from 3 PM - 11 PM
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 7 AM - 11 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas


  • Free onsite self parking
  • Free onsite extended parking


  • Airport shuttle from 6:00 AM to 11:30 PM*
  • Ferry terminal shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar

Traveling with children

  • Children stay free

What to do

  • Beach nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby


  • Front desk (limited hours)
  • Tour/ticket assistance
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas


  • 7 buildings/towers
  • Garden
  • Terrace
  • An outdoor pool


  • Wheelchair accessible


  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan

Sleep well

  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


Oceanvs - This beachfront wine bar specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 50 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.44 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip)
  • Ferry terminal shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Airport shuttle service for children up to age 11 costs USD 0 (roundtrip)

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the swimming pool without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property accepts credit cards. Cash is not accepted.

Also known as

balam Hotel
Beach Hotel na balam Isla Mujeres
Beach na balam
Beach na balam Isla Mujeres
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Na Balam Hotel Hotel
Na Balam Hotel Isla Mujeres
Na Balam Beach Hotel Villas
Na Balam Hotel Hotel Isla Mujeres

Frequently asked questions

Does Na Balam Hotel offer free cancellation for a full refund?
Yes, Na Balam Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Na Balam Hotel?
As of 28 September 2022, prices found for a 1-night stay for 2 adults at Na Balam Hotel on 30 September 2022 start from NZ$430, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Na Balam Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Na Balam Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Na Balam Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Na Balam Hotel?
Yes, there's free self and extended parking.
Is airport shuttle service offered by Na Balam Hotel?
Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is USD 120 per vehicle roundtrip.
What are the check-in and check-out times at Na Balam Hotel?
You can check in from 3 PM - 11 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Na Balam Hotel?
No, this hotel doesn't have a casino, but PlayCity Casino (8.6 mi) and Royal Yak Casino and Sports Book (9.4 mi) are both nearby.
What is there to do at Na Balam Hotel and nearby?
Have fun with nearby activities like cycling, boat tours, and fishing. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near Na Balam Hotel?
Yes, Oceanvs offers beachfront dining and Mediterranean cuisine. Nearby restaurants include Loncheria Alexia y Geovanny (5-min walk), Fredy (6-min walk), and Qubano (7-min walk).
What's the area around Na Balam Hotel like?
Na Balam Hotel is located near Norte Beach, just a short 2-minute walk from Costa Occidental de Isla Mujeres National Park and 2 minutes' walk from North Garden. Travelers give top marks for the hotel's prime location.

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



10/10 Exceptional

Very close to the beach. Yoga school at site. Could be a little loud from golf clubs at night (like everywhere else on the island). We liked it very much.
ARSLANBEK, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Nancy, 2-night trip
Verified guest review

8/10 Very good

Nancy, 3-night trip
Verified guest review

10/10 Exceptional

Fun in the sun
Our Stay at Na balam was fantastic. The people were incredibly nice. The rooms are big and maintained very well. I would definately recommend this small hotel.
Olivia, 5-night trip with friends
Verified guest review

10/10 Exceptional

izraela, 2-night trip
Verified guest review

10/10 Exceptional

Mirta, 3-night trip
Verified guest review

10/10 Exceptional

This hotel is perfectly located steps from the most beautiful beach in Isla. The room has a tree house vibe, no frills, but clean and staff is super nice I would definitely book again
Nicole, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

We didn't know what to expect at Na Balam but were pleasantly surprised. Rooms were very clean and basic but more than enough for what we needed. Pool area is nice though very shady and reminded us of Bali. Our 5 yr old loved the pool. The hotel is very quiet with only 12 or so rooms so is a little oasis. The daily yoga classes (small cost) were great and Lal was an amazing instructor, especially to our 5 year old! Only downside was how busy the beach was. We were there just before Easter and Playa Norte was crazy, very difficult to relax and not how I remembered Isla from 10 years before! May have been time of year, may just be how it is these days. Not the hotel's fault at all though. Business was the same throughout the north end of the island.
James, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

David, 6-night trip
Verified Orbitz guest review

8/10 Very good

Lush surroundings-wonderful, accommodating staff. Hot water was only issue.
jeanne, 7-night family trip
Verified Expedia guest review