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Hilton Mexico City Reforma

Luxury hotel with spa, near Paseo de la Reforma

  • Free WiFi in lobby
From
NZ$181

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9.2.Superb.
  • Service was great but the room we got was old. The bathroom tiles were falling apart. The…

    May 29, 2021

  • Kind personnel, everything ran smoothly. Just the Terrace menu was a little limited, but…

    Apr 18, 2021

See all 603 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 72 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Dining options
Shopping
  • Free WiFi
  • Parking available
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 459 guestrooms
  • Daily housekeeping
  • 3 restaurants
  • Full-service spa
  • Indoor pool and outdoor pool
  • Rooftop terrace

For families

  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Television
  • Garden
  • Terrace

What’s around

  • In Downtown Mexico City
  • Paseo de la Reforma - 3 min walk
  • Alameda Central - 4 min walk
  • Palacio de Bellas Artes - 9 min walk
  • Monument to the Revolution - 14 min walk
  • Zocalo - 17 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • One king bed
  • Executive Room, 1 King Bed
  • Junior Suite, 1 King Bed
  • Suite, 1 King Bed (Master Suite)
  • Business Suite, 1 King Bed
  • Executive Room, 2 Double Beds
  • Junior Suite, 2 Queen Beds
  • 2 double beds
  • Room, 1 King Bed, Accessible
  • Presidential Suite, 1 King Bed

Location

  • In Downtown Mexico City
  • Paseo de la Reforma - 3 min walk
  • Alameda Central - 4 min walk

What’s around

Landmarks

  • In Downtown Mexico City
  • Paseo de la Reforma - 3 min walk
  • Alameda Central - 4 min walk
  • Palacio de Bellas Artes - 9 min walk
  • Monument to the Revolution - 14 min walk
  • Zocalo - 17 min walk
  • U.S. Embassy - 32 min walk
  • The Angel of Independence Monument - 33 min walk
  • Torre Latinoamericana - 8 min walk
  • La Ciudadela - 10 min walk
  • Metropolitan Cathedral (Catedral Metropolitana) - 18 min walk

Getting around

  • Benito Juarez International Airport (MEX) - 9 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 44 min drive
  • Mexico City Buenavista Station - 26 min walk
  • Mexico City Fortuna Station - 10 min drive
  • Tlalnepantla de Baz Station - 13 min drive
  • Juarez Station - 5 min walk
  • Hidalgo Station - 5 min walk
  • Bellas Artes Station - 9 min walk

At a glance

Hotel size

  • This hotel has 459 rooms
  • This hotel is arranged over 27 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. For rates including breakfast, it is offered daily for up to 2 adults and 2 children under 5 years old. A breakfast surcharge applies for children ages 5 and above dining in the hotel restaurant.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Restrictions apply*
  • 1 per room (up to 55 lbs)

Internet

  • Free WiFi and wired Internet access in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Onsite self parking (fees apply)
  • Onsite valet parking (MXN 125 per day)
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Number of spa tubs - 2
  • Tennis on site
  • Steam room
  • Sauna

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 11840
  • Conference space size (meters) - 1100
  • One meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2002
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • Braille or raised signage
  • In-room accessibility
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels
  • MP3 docking station

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA Alameda. Services include deep-tissue massages, body wraps, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Terraza Alameda - Onsite fine-dining restaurant.

El Cardenal - Onsite fine-dining restaurant. Open daily.

Sonora Grill Prime - Onsite steakhouse. Open daily.

Small print

Also known as

  • Hilton Mexico City
  • Reforma Hilton
  • Hilton Mexico City Reforma Hotel Mexico City
  • Hilton Mexico City Reforma Hotel
  • Hilton Mexico City Reforma Hotel
  • Hilton Mexico City Reforma Mexico City
  • Hilton Mexico City Reforma Hotel Mexico City
  • Hilton Mexico City Reforma
  • Hilton Reforma
  • Hilton Reforma Hotel
  • Hilton Reforma Hotel Mexico City
  • Mexico City Hilton
  • Mexico City Hilton Reforma
  • Mexico City Reforma
  • Mexico City Reforma Hilton

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking is available for an extra charge

Valet parking costs MXN 125 per day

Cooked-to-order breakfast is offered for an extra charge of MXN 295 for adults and MXN 148 for children (approximately)

Pets are allowed for an extra charge of MXN 1085 per pet, per stay

Service animals exempt from fees

WiFi is available in guestrooms for MXN 180 per night (rates may vary)

Wired Internet access is available in guestrooms for MXN 180 per night (rates may vary)

Policies

For details on pet restrictions, contact the property at the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hilton Mexico City Reforma does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MXN 125. Valet parking costs MXN 125 per day.
  • Yes, there's an indoor pool and an outdoor pool. The swimming pool will be unavailable from June 22 2021 to July 31 2021 (dates subject to change).
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 55 lbs per pet. There's a charge of MXN 1085 per pet, per stay. Service animals are exempt from fees.
  • You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
  • Yes, there are 3 onsite restaurants. Nearby restaurants include El Rincon Tapatio (3-min walk), La Vitrina (4-min walk), and Chili's (5-min walk).
  • Practice your swing on the tennis courts. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Hilton Mexico City Reforma also has an outdoor pool and a sauna, as well as a steam room and a garden.
9.2.Superb.
  • 2.0.Poor

    Honestly I understand covid has ruin hotels and travel ect , but honestly the fact that the Only good thing this hotel had was a big window that you can see almost all Mexico City, but other then that , the air was broken for 2 days we kept calling after the 2 days they brought us a fan which it made everything worst the room sleep like mold/dust we called to get some Lysol they came in spray everything that was good , next day woke up early due to the fact that since is a huge window the room gets hot super freaking hot , called to remind them about the air they came in and told me this room has a small motor so we gonna replace it in 20min we told them we were leaving for the day and they said well we can’t fix it so I again called and they have to get approve by the front desk , then the food since we went to Mexico to look for a wedding venue we got back to the hotel late and everything around was close at 6 pm due to the rules , we ask for room service I ask for a burger medium rare and when they came in the burger was burn them I called and they said the kitchen was close so basically that means that my burger wasn’t just sitting there old ! Food was overpriced and nasty, again only good part of the hotel was the view!

    4 night romance trip, Feb 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    It was clean, everyone was so nice and also I love the location of the property.

    Laura, 2 night family trip, Jan 22, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Gret option in CDMX

    Excellent choice in Mexico City. Close to everything, whether if you want to walk or take the metro. Staff is always willing to please and the accommodations are just fine. Definitely recommended

    4 night trip, Jan 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The customer service is excellent, as well as the staff.

    Madahid, 5 night family trip, Dec 28, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent

    Melcho, 1 night trip, Nov 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Disliked the security hold of $1000 when my room was already paid for through a reservation

    1 night trip, Nov 13, 2020

    Verified Expedia guest review

  • 8.0.Very good

    It was a good experience in overall. I would recommend it to my peers

    2 night romance trip, Nov 9, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great hotel in central Mexico City. Very good price these days. Very easy walkability. The pool and gym were closed however, presumably because of coronavirus concerns.

    Gus, 2 night trip, Oct 31, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Good!

    Fabiola, 1 night trip with friends, Oct 17, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    I love the siute size and the view as well The pool was closed is what I don't like

    4 night family trip, Oct 15, 2020

    Verified Travelocity guest review

See all 603 reviews