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All properties in Puerto Aventuras, Quintana Roo, Mexico
1 room, 2 adults

Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras, Mexico

4.5-star4.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Supervised childcare/activities (surcharge)
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710, Mexico

All-inclusive beachfront property with spa, near Dolphinaris Riviera Maya Park
  • Free buffet breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Supervised childcare/activities (surcharge)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Vibe
Awesome vibe
Service
Fantastic service
Food
Delicious food
Room
Great room

Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras, Mexico

from NZ$456
  • Deluxe Platinum Grand Sky Terrace - Connecting
  • Deluxe Room, 1 King Bed, Terrace (Platinum Grand Sky)
  • Deluxe Diamond, one king bed
  • Deluxe Gold, two double beds
  • Deluxe Family
  • Deluxe Gold King
  • Deluxe Platinum Double Beds
  • Rock Royalty Level Deluxe platinum, 2 double beds
  • Club Room, 1 King Bed (Rock Royalty Level Deluxe platinum)
  • Rock Suite Platinum
  • Heaven Deluxe Diamond, one king bed
  • Deluxe Room, 1 King Bed (Heaven Deluxe Gold)
  • Heaven Deluxe Gold, 2 double beds
  • Heaven Deluxe Platinum Sky Terrace, one king bed
  • Club Room, 1 King Bed (Heaven Rock Royalty - platinum)
  • Heaven Rock Suite Platinum
  • Deluxe Gold, 2 Double Beds PURE allergy-friendly
  • Deluxe Gold King, PURE allergy-friendly
  • Heaven Deluxe Gold, king bed PURE - Allergy Friendly

What’s around Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras, Mexico

Landmarks

  • On a private beach
  • Dolphinaris Riviera Maya Park - 26 min walk
  • Puerto Aventuras Marina - 34 min walk
  • Chac Mol Cenote - 2.9 mi / 4.7 km
  • Ecopark Kantun Chi - 3.1 mi / 4.9 km
  • Xpu-ha Beach - 5.7 mi / 9.1 km
  • Xcaret Eco Theme Park - 9.1 mi / 14.7 km
  • Xplor Theme Park - 9.5 mi / 15.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 1,264 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Snorkeling nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 87823
  • Conference space size (meters) - 8159
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Year Built - 2013
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Climbing wall
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras, Mexico’s small print

Also known as

  • All Inclusive Hard Rock Hotel Riviera Maya
  • Hard Rock Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
  • Hard Rock Hotel Riviera Maya Solidaridad
  • Hard Rock Riviera Maya Inclus
  • Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras
  • Hard Rock Hotel All Inclusive Riviera Maya
  • Hard Rock Hotel Maya
  • Hard Rock Hotel Maya Riviera
  • Hard Rock Hotel Riviera
  • Hard Rock Hotel Riviera Maya
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  • Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
  • Hard Rock Riviera Maya

Policies

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the spa.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 60 per room (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras, Mexico

  • Does Hard Rock Hotel Riviera Maya - All Inclusive offer free cancellation for a full refund?
    Yes, Hard Rock Hotel Riviera Maya - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Hard Rock Hotel Riviera Maya - All Inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at Hard Rock Hotel Riviera Maya - All Inclusive?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Hard Rock Hotel Riviera Maya - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hard Rock Hotel Riviera Maya - All Inclusive?
    You can check in from 3:00 PM to 5:30 AM. Check-out time is noon.
  • Are there restaurants at or near Hard Rock Hotel Riviera Maya - All Inclusive?
    Yes, there are 9 onsite restaurants.
  • Is airport shuttle service offered by Hard Rock Hotel Riviera Maya - All Inclusive?
    Yes, an airport shuttle is available. The charge is USD 60 per room roundtrip.
  • What is there to do near Hard Rock Hotel Riviera Maya - All Inclusive?
    Recommended spots to visit include Dolphinaris Riviera Maya Park (1.4 mi) and Puerto Aventuras Marina (1.8 mi), along with Chac Mol Cenote (2.9 mi) and Ecopark Kantun Chi (3.1 mi).

Recent reviews

Fabulous 8.6 From 317 reviews

Very good 8.0
Few suggestions..
Had a great time with friends and overall resort was awesome. However resort food was very good not exceptional. Especially deserts. Only real complaint was bartenders seemed to expect tip for every drink. I tipped pretty regularly especially first few days, but it was getting to the point where it was getting expensive. Just seemed like bartenders at pool and night club got annoyed, when not tipped for every drink. I do understand they were extremely busy thou.
Paul, us7 night trip with friends
Exceptional 10.0
A+ service. Great amenities.
Excellent service. Great food. Totally worth it!
Ivan, us4 night family trip

Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras, Mexico

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