Hard Rock Hotel Riviera Maya - All Inclusive

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Overview of Hard Rock Hotel Riviera Maya - All Inclusive

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Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property
All-inclusive beachfront property with spa, near Puerto Aventuras Marina

8.4/10 Very good

1,003 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710
Main amenities
  • Daily housekeeping
  • On a private beach
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Nightclub
  • Free children's club
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Separate bathtub and shower
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the waterfront
  • Xpu-ha Beach - 12 min drive
  • Xplor Theme Park - 14 min drive
  • Ferry to Cozumel - 17 min drive
  • Xcaret Eco Theme Park - 17 min drive
  • Quinta Avenida - 22 min drive
  • Playa del Carmen Maritime Terminal - 24 min drive
  • Playa del Carmen Main Beach - 22 min drive
  • Playacar Golf Club - 23 min drive
  • Akumal Beach - 22 min drive
  • Half Moon Bay - 25 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive
  • Cozumel Intl. Airport (CZM) - 18.3 miles/29.4 km
  • Airport shuttle (surcharge)

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

4.5-star luxury property by the ocean
At Hard Rock Hotel Riviera Maya - All Inclusive, you can look forward to 18 holes of golf, a nightclub, and a roundtrip airport shuttle. This property is a great place to bask in the sun with a private beach, beach massages, and beach umbrellas. Treat yourself to a body wrap, a massage, or hydrotherapy at Rock Spa®, the onsite spa. Be sure to enjoy a meal at any of the 9 onsite restaurants, which feature international cuisine and more. The gym offers yoga classes and aerobics classes; other things to do include kayaking, ziplining, and basketball. In addition to a swim-up bar and a poolside bar, guests can connect to free in-room WiFi.
Other perks include:
  • 2 outdoor pools and a children's pool, with a swim-up bar
  • Free self parking and valet parking
  • 2 outdoor tennis courts, golf clubs on site, and express check-in
  • A porter/bellhop, a TV in the lobby, and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 1264 rooms feature comforts such as 24-hour room service and jetted bathtubs, as well as thoughtful touches like premium bedding and laptop-compatible safes.
More amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with jetted tubs and rainfall showers
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, balconies, and separate sitting areas

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), Safe Travels (WTTC - Global), and Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 150 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 1264 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 5:30 AM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 40 lbs)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Mini golf
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Volleyball
  • Pro golf lessons
  • Mini golf
  • Rock climbing
  • Kayaking
  • Ziplining
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center (87823 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Golf clubs on site

Facilities

  • 9 buildings/towers
  • Built in 2013
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • 18 holes of golf
  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Golf clubhouse on site
  • Nightclub
  • Spa tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Spa

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 60 per room (roundtrip)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

On-site PCR COVID-19 testing is available for a USD 150 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • COVID-19 Guidelines (CDC)
  • Safe Travels (WTTC - Global)
  • Ecolab (3rd party expert - Global)

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

Does Hard Rock Hotel Riviera Maya - All Inclusive offer free cancellation for a full refund?
Yes, Hard Rock Hotel Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hard Rock Hotel Riviera Maya - All Inclusive?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hard Rock Hotel Riviera Maya - All Inclusive?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Hard Rock Hotel Riviera Maya - All Inclusive?
Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 40 lbs per pet. There's a charge of USD 150 per pet, per stay. Food and water bowls are available.
Is parking offered on site at Hard Rock Hotel Riviera Maya - All Inclusive?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Hard Rock Hotel Riviera Maya - All Inclusive?
Yes, an airport shuttle is available. The charge is USD 60 per room roundtrip.
What are the check-in and check-out times at Hard Rock Hotel Riviera Maya - All Inclusive?
You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Hard Rock Hotel Riviera Maya - All Inclusive and nearby?
Have fun with onsite activities like kayaking, rock climbing, and ziplining and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, basketball, and Pilates. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Hard Rock Hotel Riviera Maya - All Inclusive also has 7 bars, a nightclub, and a private beach, as well as a sauna, a steam room, and an arcade.
Are there restaurants at or near Hard Rock Hotel Riviera Maya - All Inclusive?
Yes, there are 9 onsite restaurants, featuring international cuisine. Nearby restaurants include Salciccium Puerto Aventuras (2.5 mi), El Arbolito (3 mi), and Bamboo Cafe & Smoothies (3.6 mi).
Does Hard Rock Hotel Riviera Maya - All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Hard Rock Hotel Riviera Maya - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hard Rock Hotel Riviera Maya - All Inclusive like?
Hard Rock Hotel Riviera Maya - All Inclusive is located on the waterfront, a short 15-minute walk from Kantenah Lagoon.

Overall score and ratings

8.4

Very good

8.9/10

Cleanliness

8.7/10

Staff & service

8.1/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

Started a bit rough, AC in room was broken, partial Oceanview was really non existent
Harpreet, 8-night family trip
Verified Hotels.com guest review

4/10 Fair

Customer service for plan my trip was bad and rud.
4-night family trip
Verified Hotels.com guest review

8/10 Very good

Dawn, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Really enjoyed our stay here - will be back for sure.
Ahmad, 3-night family trip
Verified Expedia guest review

6/10 Good

Carrie, 4-night trip
Verified Expedia guest review

2/10 Poor

Facility so poorly kept, tnings falling apart in the rooms, dirty bathrooms, mold, dirty hot tub, rusted vents on deck, paint splattered and poorly painted (maintenance ) , overll poor service and maintenance, running of entire resort
Katica, 6-night family trip
Verified Expedia guest review

8/10 Very good

Very nice property. Will be nice to see when all the construction is complete.
Jacob, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved the hotel. It's got everything you need for a family vacation. Good food. Nice staff.
Wendy, 5-night family trip
Verified Expedia guest review

6/10 Good

Found out the contract for the trampoline, skate park, etc. was lost 6 months ago. Was not notified of this during booking. False advertising. Would have picked another resort since we were travelling with teens. Nightly entertainment was very disappointing and limited.Service at all restaurants was very slow. Handicap ramps were very steep. Will not be revisiting resort. All servers at pool and beach were very friendly and attentive. Resort was very clean.
STATHIS, 5-night family trip
Verified Expedia guest review

6/10 Good

The property is so big, took to long to get around. The property is impressive but really run down. Some kids activities were closed permanently. The staff was not very friendly. The food was just ok. We could only get dinner resv at 8:30 pm to 9:30 pm every night of our 4 day stay. Too late. The property was dead at 10 pm.
Fiorella, 5-night family trip
Verified Expedia guest review