Hard Rock Hotel Riviera Maya - All Inclusive (Puerto Aventuras, Mexico), Puerto Aventuras hotel discounts

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Private beach, white sand, beach umbrellas, beach towels

Premium bedding, in-room safe, blackout curtains, iron/ironing board

9 restaurants, breakfast, dinner served; international cuisine

Overview
Rooms
Location
Amenities
Policies

VIP Access

All-inclusive beachfront property with spa, near Puerto Aventuras Marina

8.2/10 Very good

1,004 verified Hotels.com guest reviews

Property highlights

Pool

Spa

Airport transfer

Pet-friendly

Free parking

Free WiFi

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710

Main amenities

Daily housekeeping
On a private beach
9 restaurants and 7 bars/lounges
Full-service spa
2 outdoor pools
Nightclub
Free children's club
2 outdoor tennis courts
Fitness centre
Sauna
Steam room
Beach umbrellas

Feel at home

Babysitting (surcharge)
Children's pool
Children's club (free)
Rollaway/extra beds available (surcharge)
Connecting/adjoining rooms available
Private bathroom

Room options

About this area

What's nearby

On the waterfront
Cenote Azul - 8 min drive
Xplor Theme Park - 14 min drive
Ferry to Cozumel - 16 min drive
Xcaret Eco Theme Park - 17 min drive
Playa del Carmen Maritime Terminal - 21 min drive
Playa del Carmen Main Beach - 20 min drive
Playacar Golf Club - 23 min drive
Akumal Beach - 18 min drive
Half Moon Bay - 22 min drive
Quinta Avenida - 22 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 68 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 18.3 miles/29.4 km
Airport shuttle (surcharge)

Restaurants

Restaurante Ipanema - 7 min walk
The Market - 10 min walk
El Abuelo - 9 min drive
Zen - 10 min walk
Toro Steak House - 8 min walk

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

Hard Rock Hotel Riviera Maya - All Inclusive offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be within a 15-minute drive of Xplor Theme Park. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. The Market, one of 9 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious property include 7 bars/lounges, a nightclub and a free kid's club. The helpful staff and family-friendly amenities get good marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Snorkelling

Land activities

Climbing wall

Fitness facilities

Tennis

Tennis lessons

Volleyball

Lessons/classes/games

Aerobics

Bartending

Cooking

Dancing

Language

Pilates

Water fitness

Yoga

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

On-site live performances

Theme parties

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

The property is disinfected using an electrostatic spray

Sheets and towels are washed at 60°C or hotter

Guest accommodation is sealed after cleaning

Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global), COVID-19 Guidelines (CDC) and Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out

Cashless transactions are available for all charges at the property

Social distancing measures in place

Contactless room service is available.

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Hand sanitiser provided

Enhanced food service safety measures are in place

On-site PCR COVID-19 testing is available for a USD 150 on-site COVID-19 testing (PCR screening) is available for a fee; reservations required for on-site testing

This information is provided by our partners.

At a glance

Hotel size

1264 rooms
Arranged over 3 floors

Arriving/Leaving

Check-in time from 3:00 PM until 5:30 AM
Express check-in/out available
Minimum check-in age – 18
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

Babysitting*
Supervised childcare*
Free children's club

Pets

Pets allowed (dogs and cats only, 2 per room, up to 40 lb per pet)*
Specific rooms only, restrictions apply*
Pets must be supervised
Food and water bowls available

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Free on-site self-parking
Free on-site valet parking
Wheelchair-accessible parking on site

Transfers

Airport shuttle (available 24 hours)*

Other information

Designated smoking area (fines apply)

Property amenities

Food and drink

9 restaurants
7 bars/lounges
2 coffee shops
Poolside bar
Swim-up bar
Coffee/tea in a common area
24-hour room service
Snack bar/deli

Travelling with children

Free children's club
Children's pool
Mini golf
Supervised childcare (surcharge)
Local/corner shop

What to do

On a private beach
Tennis
Basketball
Volleyball
Golf lessons with a pro
Mini golf
Kayaking
Ziplining
Shopping
Pool table
Ecotours nearby
Golf lessons nearby
Hiking/biking trails nearby
Scuba-diving nearby

Working away

Business centre
Meeting rooms
Computer station
Conference centre (87823 square feet of space)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
On-site car hire
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Beach towels
Beach umbrellas
Golf cart on-site
Golf clubs on-site

Facilities

9 buildings/towers
Built in 2013
ATM/banking
Garden
Terrace
Television in common areas
Fitness centre
18 holes of golf
2 outdoor pools
Full-service spa
Golf clubhouse on-site
Nightclub
Hot tub
2 outdoor tennis courts
Sauna
Massage/treatment rooms
Steam room

Accessibility

Lift
Accessible bathroom (selected rooms)
In-room accessibility (selected rooms)
Roll-in shower (selected rooms)
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Handrails in stairwells
Wheelchairs available on site
Well-lit path to entrance

Room amenities

Be entertained

Flat-screen television
Premium satellite channels

Home comfort

Air conditioning
Coffee/tea maker
Dressing gowns and slippers
Iron/ironing board

Sleep well

Blackout curtains
Premium bedding
Free rollaway/extra bed

What to enjoy

Balcony
Separate sitting area

Freshen up

Private bathroom
Jetted bath
Separate bath and shower
Rainfall shower heads
Designer toiletries
Hairdryer
Towels

Stay connected

Free WiFi
Phone

Food and drink

Free bottled water

Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Access via exterior corridors

Special features

Spa

Rock Spa® has 50 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

The Market – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Pizzeto – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Frida – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Ipanema – This restaurant specialises in Brazilian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Zen – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

Airport shuttle service is offered for an extra charge of USD 68 per person (return)

Children & extra beds

Supervised childcare is available for an extra charge
Babysitting is available for an extra charge

Pets

Pets are allowed for an extra charge of USD 150 per pet, per stay

Pool, spa, & gym (if applicable)

Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

On-site PCR COVID-19 testing is available for a USD 150 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of:

Safe Travels (WTTC - Global)
COVID-19 Guidelines (CDC)
Ecolab (third-party expert - Global)

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

All Inclusive Hard Rock Hotel Riviera Maya

Hard Rock Hotel All Inclusive Riviera Maya

Hard Rock Hotel Maya

Hard Rock Hotel Maya Riviera

Hard Rock Hotel Riviera

Hard Rock Hotel Riviera Maya

Hard Rock Hotel Riviera Maya All Inclusive

Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras

Hard Rock Riviera Maya

Hard Rock Riviera Maya Puerto Aventuras

Hard Rock Hotel Riviera Maya Puerto Aventuras

Hard Rock Hotel Riviera Maya All Inclusive Solidaridad

Hard Rock Hotel Riviera Maya Solidaridad

Hard Rock Riviera Maya Inclus

Hard Rock Hotel Riviera Maya All Inclusive

Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

Does Hard Rock Hotel Riviera Maya - All Inclusive offer free cancellation for a full refund?

Yes, Hard Rock Hotel Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at Hard Rock Hotel Riviera Maya - All Inclusive?

This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.

Is there a pool at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 40 lb per pet. There's a charge of USD 150 per pet, per stay. Food and water bowls are available.

Is parking offered on site at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, there's free self and valet parking.

Is an airport shuttle service offered by Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, an airport shuttle is available. The charge is USD 68 per person return.

What are the check-in and check-out times at Hard Rock Hotel Riviera Maya - All Inclusive?

You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.

Is there an on-site casino at Hard Rock Hotel Riviera Maya - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (21-min drive) is nearby.

What is there to do at Hard Rock Hotel Riviera Maya - All Inclusive and nearby?

Have fun with on-site activities such as kayaking and zip-lining, and practise your swing on the tennis courts. Additional recreation on-site includes basketball and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Hard Rock Hotel Riviera Maya - All Inclusive also has 7 bars, a nightclub and a private beach, as well as a sauna, a steam room and a garden.

Are there restaurants at or near Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, there are 9 on-site restaurants, featuring international cuisine.

Does Hard Rock Hotel Riviera Maya - All Inclusive have rooms with private hot tubs?

Yes, each room has a jetted bath.

Does Hard Rock Hotel Riviera Maya - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hard Rock Hotel Riviera Maya - All Inclusive like?

Hard Rock Hotel Riviera Maya - All Inclusive is located on the waterfront. Popular attractions include Xcaret Eco Theme Park, which is 17 minutes away by car.

8.2

Very good

8.7/10

Cleanliness

8.5/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.1/10

Eco-friendliness