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Moon Palace Cancún - All Inclusive

Photo gallery for Moon Palace Cancún - All Inclusive

Aerial view
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
6 outdoor pools, pool umbrellas, pool loungers

Overview of Moon Palace Cancún - All Inclusive

VIP Access

Moon Palace Cancún - All Inclusive

4.5 star property
All-inclusive beachfront property with golf course, near Moon Palace Golf Club

8.0/10 Very good

1,442 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is NZ$886
Price available on 14/02/2023
Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • On the beach
  • Moon Palace Golf Club - 10 min walk
  • Riviera Cancun Golf Resort - 14 min drive
  • Delfines Beach - 14 min drive
  • Iberostar Cancun Golf Course - 17 min drive
  • Plaza Las Americas - 17 min drive
  • Puerto Cancun Marina Town Center - 35 min drive
  • La Isla Shopping Mall - 20 min drive
  • Cancun Convention Center - 33 min drive
  • Turtle Beach - 24 min drive
  • Tortuga Beach - 36 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 8 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Starbucks - 4 min drive
  • Los De Pescado - 4 min drive
  • Los Caporales - 6 min drive
  • Bugambilias - 8 min drive
  • Momo - 8 min drive

About this property

Moon Palace Cancún - All Inclusive

At Moon Palace Cancún - All Inclusive, you can spend time at the beach enjoying beach umbrellas, yoga and volleyball, plus you'll be within a 15-minute walk of Moon Palace Golf Club. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Momo serves Asian cuisine and the 5 poolside bars are great places to grab a cold drink. Other highlights at this luxurious property include 4 swim-up bars, a golf course and a marina. The helpful staff and airport proximity get great marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site live performances
Theme parties

Languages

English, French, German, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 2036 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • 5 poolside bars
  • 4 swim-up bars
  • 2 coffee shops
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Water slide
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • On the beach
  • Free beach club
  • Tennis
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Basketball
  • Golfing
  • Mini golf
  • Kayaking
  • Windsurfing
  • Concerts/live shows
  • Karaoke
  • Shopping
  • Pool table
  • Table football
  • Ping pong
  • Parasailing nearby
  • Scuba-diving nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • 16 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 27 holes of golf
  • Golf driving range on site
  • 6 outdoor pools
  • Designer shops on site
  • Arcade/games room
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Marina
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • French
  • German
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 47-inch Smart TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Balcony

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Restaurant dining guide

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site live performances
Theme parties

Spa

AWE SPA has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Momo – This theme restaurant specialises in Asian cuisine. Reservations are required.
Agra – This theme restaurant specialises in Indian cuisine. Reservations are required. Open daily.
Gondola – This theme restaurant specialises in Italian cuisine. Open daily.
Bugambilias – This buffet restaurant serves breakfast, brunch, lunch and dinner. Open daily.
Sky Bar – On-site cocktail bar. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Moon Cancun Inclusive Cancun
Moon Palace Cancún All Inclusive

Frequently asked questions

Does Moon Palace Cancún - All Inclusive offer free cancellation for a full refund?
Yes, Moon Palace Cancún - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Moon Palace Cancún - All Inclusive?
As of 5 February 2023, prices found for a 1-night stay for 2 adults at Moon Palace Cancún - All Inclusive on 14 February 2023 start from NZ$886, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Moon Palace Cancún - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Moon Palace Cancún - All Inclusive?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at Moon Palace Cancún - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace Cancún - All Inclusive?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Moon Palace Cancún - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Moon Palace Cancún - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Moon Palace Cancún - All Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (16-min drive) and Codere Casino Paseo Cancun (18-min drive) are both nearby.
What is there to do at Moon Palace Cancún - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, windsurfing and volleyball, and practise your swing at the golf course. Additional recreation on-site includes aerobics , basketball and pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Moon Palace Cancún - All Inclusive also has 4 swim-up bars, 5 poolside bars and a nightclub, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near Moon Palace Cancún - All Inclusive?
Yes, Momo offers Asian cuisine. Nearby restaurants include Starbucks (3 mi), Los De Pescado (3 mi) and Los Caporales (3.5 mi).
Does Moon Palace Cancún - All Inclusive have rooms with private hot tubs?
Yes, each room has a private indoor hot tub.
Does Moon Palace Cancún - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Moon Palace Cancún - All Inclusive like?
Moon Palace Cancún - All Inclusive is a short 8-minute drive from Cancun, Quintana Roo (CUN-Cancun Intl.) and 10 minutes' walk from Moon Palace Golf Club. Travellers say that this property is in a good location.

Reviews

8.0

Very good

8.7/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Good

SUNIL, 5-night trip
Verified Hotels.com guest review

6/10 Good

Oommen, 5-night trip
Verified Hotels.com guest review

2/10 Poor

we heard great things about this place but all of our expectations of the place went downhill prior to even getting on the premise. we booked this hotel in july and a week before the trip the hotel canceled our three rooms we had booked for no reason other than the fact of overbooking and the value of when we booked being half the value of it being now. neither the hotel or hotels.com were accommodating. thankfully we were able to book two rooms for the first four nights. however we still have had to struggle for the rest of the trip constantly spending time speaking to the front desk which were not helpful until u had to give them some money. being at the hotel a majority of the staff were nasty always telling us no without a single hesitation. we had to argue or pay our way through even to get a single bottle of water. let’s just say our family will never go to this hotel again and will tell people to never come here. at some points during this trip it seemed more of like a part time job than a vacation. so would like to thank hotels.com and the hotel for making this experience the worst vacation i have ever had. this experience did not just ruin my own families experience but also two other families that joined us which is the only reason why we didn’t just cancel the entire trip together.
SUZI, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

1/10 - worst experience
Check-in was a hassle and we faced problems afterward because we weren’t told how the “credits” work and we were charged for stuff we believed we could use the credit for (food and bev) but apparently almost nothing in food and bev qualifies (we found out at checkout). They’re basically useless unless you use them for the overpriced SPA. We were there for a wedding so there were events and stuff with friends across the resort but we weren’t told anything about intra hotel transportation having a schedule (we thought it was 24h) so at 1 AM when they kick us out of the “pub” everyone had to walk all the way back to their rooms in a different hotel in the property. We were given a complimentary “welcome cheese and meat plate” which was riddled with ants (probably sat out for a long time). Construction in the room next door woke us up both mornings. Food is absolutely disgusting with the only exception being the tacos - they weren’t good but they were edible. The beach was horrible, maybe it was the time of year, but I’ve never seen a resort that full with a beach that empty in Cancun. The only decent thing about the hotel is the fact that light is not a problem in the rooms and toiletries are better than a lot of other places. TL;DR: Would not recommend, won’t come back. Way too overpriced, bad service, bad food, bad liquor, scammer behavior. I would not pay more than $250 for this all-inclusive resort.
2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Cynthia, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent Staff - Beautiful Resort
The staff was so friendly and helpful. Everyone made us feel like they couldn't wait to help us and were eager to serve. They all seemed to really enjoy their jobs and helping guests. Beautiful resort.
Timothy, 5-night business trip
Verified Hotels.com guest review

8/10 Very good

Great place
Tina, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The resort was beautiful. All of the staff were super helpful and friendly. Food was fantastic!
Verified Expedia guest review

10/10 Exceptional

Jose, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review