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All properties in Playa del Carmen, Quintana Roo, Mexico

Tukan Hotel & Beach Club

3.5-star resort with 2 restaurants, near Quinta Avenida

  • Free WiFi and free parking
From
NZ$73

Image gallery

  • Tukan Hotel & Beach Club
  • Tukan Hotel & Beach Club
  • Pool
  • Pool
  • Tukan Hotel & Beach Club
Tukan Hotel & Beach Club. Image 1 of 87.
1 / 87Tukan Hotel & Beach Club
6.0.Good.
  • Nice place, great location. I stayed in the upper tier room, so the nice big swimming…

    Oct 1, 2020

  • Muy centrico, sobre la misma 5ta avenida, excelente ubicación. Vale la pena. Recomendable

    Feb 6, 2021

See all 213 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Dining options
Walkable
Safe
Convenient

The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)
    • Free WiFi
    • Free parking
    • Pool
    • Non-smoking
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 145 smoke-free guestrooms
    • Daily housekeeping
    • Near the beach
    • 2 restaurants and bar/lounge
    • Outdoor pool
    • Breakfast available

    Feel at home

    • Private bathroom
    • Garden
    • Terrace
    • Daily housekeeping
    • Blackout drapes/curtains
    • Cable TV service

    What’s around

    • In Downtown Playa del Carmen
    • Quinta Avenida - 1 min walk
    • Playa del Carmen Main Beach - 4 min walk
    • Mamitas Beach Club - 5 min walk
    • Playa del Carmen Maritime Terminal - 13 min walk
    • Nuestra Senora del Carmen Catholic Church - 5 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    • Deluxe 2 Bedroom
    • Deluxe Room
    • Standard Room
    • Basic Room

    Location

    • In Downtown Playa del Carmen
    • Quinta Avenida - 1 min walk
    • Playa del Carmen Main Beach - 4 min walk

    What’s around

    Landmarks

    • In Downtown Playa del Carmen
    • Quinta Avenida - 1 min walk
    • Playa del Carmen Main Beach - 4 min walk
    • Mamitas Beach Club - 5 min walk
    • Playa del Carmen Maritime Terminal - 13 min walk
    • Nuestra Senora del Carmen Catholic Church - 5 min walk
    • Punta Esmeralda Beach - 37 min walk
    • Playacar Golf Club - 39 min walk
    • Plaza Las Americas - 43 min walk
    • Quinta Alegría Shopping Mall - 1 min walk
    • Calle Corazón - 2 min walk

    Getting around

    • Cancun Intl. Airport (CUN) - 31.1 miles/50.1 km
    • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
    • Free beach shuttle

    At a glance

    Hotel size

    • This hotel has 145 rooms

    Arriving/leaving

    • Check-in time 3 PM-midnight
    • Check-out time is noon

    Restrictions related to your trip

    • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18

    Pets

    • Pets stay free (dogs only)
    • Restrictions apply*
    • 1 per room (up to 22 lbs)
    • Pets must be supervised

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Free onsite self parking
    • Onsite parking limited
    • Free offsite parking nearby; reservations required

    Other information

    • Smoke-free property
    *See small print for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • 2 restaurants
    • Bar/lounge

    Things to do

    • Bicycle rentals nearby
    • Ecotours nearby
    • Golfing nearby
    • Sailing nearby
    • Skydiving nearby
    • Snorkeling nearby
    • Surfing/boogie boarding nearby
    • Windsurfing nearby

    Working away

    • Meeting rooms

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Number of buildings/towers - 4
    • Safe-deposit box at front desk
    • Garden
    • Terrace

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • Air conditioning
    • Ceiling fan
    • Iron/ironing board (on request)

    Sleep well

    • Blackout drapes/curtains

    Freshen up

    • Private bathroom
    • Rainfall showerhead
    • Shower only

    Be entertained

    • 40-inch LCD TV
    • Cable TV channels

    Stay connected

    • Free WiFi

    More

    • Daily housekeeping
    • In-room safe

    Special features

    Dining

    La Ceiba - This buffet restaurant serves breakfast, lunch, and dinner.

    Kool Beach Club - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

    Recreation

    On Site

    • Fitness facilities
    • Spa tub

    Nearby

    • Bicycle rentals nearby
    • Ecotours nearby
    • Golfing nearby
    • Sailing nearby
    • Skydiving nearby
    • Snorkeling nearby
    • Surfing/boogie boarding nearby
    • Windsurfing nearby

    Small print

    Also known as

    • Hotel Tukan
    • Hotel Tukan Beach Club Playa del Carmen
    • Tukan Beach Club
    • Tukan Hotel Beach Club Playa del Carmen
    • Hotel Tukan Beach Club
    • Tukan Hotel Beach Club
    • Tukan & Club Playa Del Carmen
    • Hotel Tukan & Beach Club
    • Tukan Hotel & Beach Club Resort
    • Tukan Hotel & Beach Club Playa del Carmen
    • Tukan Hotel & Beach Club Resort Playa del Carmen
    • Hotel Tukan & Beach Club Playa del Carmen
    • Tukan
    • Tukan Hotel Beach Club
    • Tukan Beach Club Playa del Carmen
    • Tukan Beach Hotel
    • Tukan Hotel
    • El Tukan Hotel Playa Del Carmen

    Optional extras

    Breakfast costs between MXN 170 and MXN 200 for adults, and MXN 75 and MXN 100 for children (approximately)

    Policies

    For details on pet restrictions, contact the property at the number on the booking confirmation.

    Only registered guests are allowed in the guestrooms.

    This property does not have elevators.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

    This property accepts credit cards, debit cards, and cash.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:
    • A tax is imposed by the city: MXN 26.89 per accommodation, per night

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs

    • Yes, Tukan Hotel & Beach Club does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking. Parking spots may be limited.
    • Yes, there's an outdoor pool.
    • Yes, dogs stay free, with a limit of 1 per room and maximum weight of 22 lbs per pet.
    • You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
    • Yes, there are 2 onsite restaurants, featuring beachfront dining and Caribbean cuisine. The dining venue will be unavailable from December 1 2020 to March 1 2021 (dates subject to change). Nearby restaurants include El Oasis (3-min walk), Catch Rooftop Bar (3-min walk), and Spice (4-min walk).
    • Have fun with activities like cycling, jet skiing, and sailing, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Tukan Hotel & Beach Club also has a fitness center and a garden, as well as access to a nearby health club.
    6.0.Good.
    • 2.0.Poor

      Nothing like the photos. It was really bad. Spiders and cockroaches in the room! AC did not work. Terrible hotel!

      5 night trip with friends, Dec 30, 2020

      Verified Hotels.com guest review

    • 2.0.Poor

      the hotel is old, rooms are outdated with a funny smell, the toilet seemed either was used or cleaned long time ago. The receptionist was not friendly. And to make matters worse i think we left a tablet and have not been able to get in touch with them to verify if was left in the room. The only plus is tha they have great location, thats it

      1 night trip, Dec 29, 2020

      Verified Expedia guest review

    • 8.0.Very good

      Great location, comfortable

      This was my favorite places to stay in Playa del Carmen, the location is really good. Part of the hotel was closed during my stay. I stayed in the upgrade room by their Aspira partner hotel so the big pool in photos was in a different building a block away. There was a smaller pool and a nice little fitness center. Overall, this was a really comfortable room, great AC, great water pressure. I liked that didn't have to walk through the lobby to get to my room. Electronic key cards. Didn't really like the plastic bracelet you wear. Many nice hotels have these, and I know it helps hotel staff identify that you are a guest, but it also makes you a little more of a tout target while on walking street. Huge balcony was nice. My only complaint was that I was on the third floor, which was not easy for lugging my dive gear up and down. You may need to request a mini fridge.

      Raymond, 1 night trip, Oct 5, 2020

      Verified Hotels.com guest review

    • 4.0.Fair

      NOT Pet Friendly

      I booked this online because it said pet friendly. When I was walking up with my small chihuahua, they said I had to leave her outside. I asked why? .... They said the hotel is not pet friendly. I showed the internet post from their hotel website and they looked at me like I was speaking a foreign language and just said sorry no pets.

      Kathrine, 2 night business trip, Sep 14, 2020

      Verified Hotels.com guest review

    • 2.0.Poor

      Don’t go. Not good. Staff try to still money from me. Because the hotel brazaletes. Crazy. Never going back

      Alainleon, 3 night romance trip, Sep 11, 2020

      Verified Expedia guest review

    • 6.0.Good

      OK if not looking for excellent service

      It was ok for the price but had a lot of improvement with the AC, one day there was no water to shower and at this time is under renovation has NO lobby and no where in the site states that for you to be aware

      JULIO ANDRES, 5 night trip, Aug 31, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      I was assigned a double bedroom suite, it was more than excellent. Very pleasead!

      FernandoCamara, 5 night family trip, Jul 21, 2020

      Verified Orbitz guest review

    • 4.0.Fair

      At check-in, the clerk added "cleaning fee" of $26 CASH, did not want it on credit card. That made me uneasy right off the bat. No elevator, and sliding glass door to balcony would not lock.

      Kathy, 1 night trip, Jul 20, 2020

      Verified Expedia guest review

    • 6.0.Good

      Different hotel that we paid

      The hotel that we paid for was closed. We had to asked the people on the streets what happened to it as it didn't have any information of what to do. I thought we were scammed. After walking around for 10 minutes somebody told us that their office was a block away and it was closed as well. Someone approached us across the street and told us that they were closed and guest were going to stay in the hotel across the street which had a total different name. How we were supposed to know???? No email, no sign in the hotel, nothing

      CARLOS, 2 night trip with friends, Jul 1, 2020

      Verified Hotels.com guest review

    • 6.0.Good

      Liked all the hanging plant and greenery. Accommodations were large and spacious

      Mando, 1 night romance trip, Mar 6, 2020

      Verified Expedia guest review

    See all 213 reviews