Astor Crowne Plaza New Orleans French Quarter

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Overview of Astor Crowne Plaza New Orleans French Quarter

Astor Crowne Plaza New Orleans French Quarter

4.5 star property
Luxury hotel with outdoor pool, near Canal Street

7.6/10 Good

2,117 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
739 Canal Street, New Orleans, LA, 70130
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Valet parking
  • Business center
  • 24-hour front desk
  • Front desk safe
  • ATM/banking services
  • Laundry service
  • Conference space
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In French Quarter
  • Canal Street - 1 min walk
  • Bourbon Street - 1 min walk
  • Harrah's New Orleans Casino - 8 min walk
  • Jackson Square - 10 min walk
  • Cafe Du Monde - 13 min walk
  • National World War II Museum - 16 min walk
  • Caesars Superdome - 16 min walk
  • Smoothie King Center - 20 min walk
  • Ernest N. Morial Convention Center - 23 min walk
  • Port of New Orleans - 29 min walk

Getting around

  • Louis Armstrong New Orleans Intl. Airport (MSY) - 25 min drive
  • New Orleans Union Passenger Terminal - 19 min walk

About this property

Astor Crowne Plaza New Orleans French Quarter

Astor Crowne Plaza New Orleans French Quarter offers a fantastic location, putting you just a 5-minute walk from Canal Street and Bourbon Street. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. This luxurious hotel is also within a short drive of Harrah's New Orleans Casino and Caesars Superdome. The helpful staff and restaurant get good marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 693 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 4 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (USD 49 per day; includes in/out privileges)
  • Onsite RV/bus/truck parking (fees apply)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) on weekend mornings 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge

Traveling with children

  • Children stay free

What to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rentals/tours nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (32001 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Television
  • Premium cable/satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Breakfast costs between USD 15 and USD 35 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Rollaway beds are available for USD 20.0 per night

Parking

  • Valet parking costs USD 49 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property does not permit coolers in guestrooms.

Also known as

Crowne Plaza Hotel New Orleans French Quarter
Crowne Plaza New Orleans French Quarter
Astor Crowne Plaza New Orleans Hotel
Astor Crowne Plaza Hotel
Astor Crowne Plaza New Orleans
Astor Crowne Plaza
Crowne Plaza New Orleans
Astor Crowne Plaza New Orleans
Astor Crowne Plaza New Orleans an IHG Hotel
Astor Crowne Plaza New Orleans French Quarter Hotel
Astor Crowne Plaza New Orleans French Quarter New Orleans
Astor Crowne Plaza New Orleans French Quarter Hotel New Orleans

Frequently asked questions

Overall score and ratings

7.6

Good

7.9/10

Cleanliness

7.9/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.5/10

Eco-friendliness

4/10 Fair

Don’t stay here.
I paid for parking but no instructions on where to park. Valet gave bad directions and didn’t know the name or address of the garage. Circled around several times in heavy traffic. Gave up and parked with valet. Meaning I pre-paid for parking $35 and charged for valet $50. That’s messed up! Room smelled of mold. Water dripping in the bathroom. Woken up at 3:30am by the fire alarm battery beeping every minute. Called front desk 3 times each time told the maintenance lady was on the way but she never showed up. On the final call the night clerk told us she spilled pool chemicals into her eyes and was flushing them out. He told us to take out the battery and we would be compensated for the disruption. But got a bill in the morning. At checkout the front desk said we still had to pay and he would contact the night clerk and to write down our email and he would respond. Still haven’t heard from them.
Karen, 1-night trip
Verified Hotels.com guest review

6/10 Good

It’s not worth the price
The hotel was okay wasn’t worth the price and I expected a little bit more they didn’t have a smart TV no fridge to microwave it the made a long time to clean the room The friend is never answer the phone
Ireyon, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel.
Very nice hotel. Quick service. Rooms were clean. Bed just uncomfortable. Make sure if you valet that you take all your valuables out..
Anton, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

AMANDA, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

It took absolutely forever to get checked in they were so busy I did not have a lot of help. The rooms were nice there is no refrigerator but the beds were super hard.
elizabeth, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Already gone
We reported a child being abused and the staff didn’t notify security till that night. Security called us at 9 pm and said this was the first they had heard of it and was sorry for not responding. I said your sorry? What about that kid next door no one was here for? They were gone. It was too late. They were begging for mommy and to leave them alone.
KERRIE, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Did not know I would be charged $50 a night to park my car in their valet. $25 if I parked it myself and walked back to the hotel. The hotel is very clean and smells it. The maid services comes twice a day to lightly clean. Is right on the corner of Canal and Bourbon street so is a great location for everything popular in New Orleans. The staff was always polite and helpful. Was within walking distance for everthing and if tired the trolley stops right in front of the hotel. Overall a pleasant experience.
Hope, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Shameka, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Brandon, 3-night trip
Verified Hotels.com guest review

6/10 Good

Nicholas, 1-night family trip
Verified Hotels.com guest review