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Mercure Auckland Queen Street

Property class: 3.5
Hotel with restaurant, near Queen Street Shopping District

Choose dates to view prices

In the heart of Auckland, Mercure Auckland Queen Street offers a blend of comfort and convenience. With happy hour at Lone Star restaurant, dry cleaning services, and a 24-hour gym to stay active.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Free Wi-Fi
  • Restaurant
  • Connecting rooms available
  • Air-conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Self parking
  • Business centre
  • 24-hour front desk
  • Front desk safe
  • Laundry service
  • Conference space
  • Meeting room
  • Multilingual staff

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker
The current price is NZ$159
includes taxes & fees
26 Apr - 27 Apr

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, Balcony (High Floor)

Deluxe Room, Balcony (High Floor)

Deluxe Room, Balcony (High Floor)

8.6 out of 10
Excellent
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room

Individually decorated, individually furnished, desk, laptop workspace

Standard Room

8.6 out of 10
Excellent
(42 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

9.4 out of 10
Exceptional
(16 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(7 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
500 Queen Street, Auckland, Auckland, 1010

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.1 km
  • University of Auckland - 2 min walk - 0.2 km
  • Auckland Town Hall - 7 min walk - 0.6 km
  • Sky Tower - 13 min walk - 1.1 km
  • SkyCity Casino - 13 min walk - 1.1 km

Getting around

  • Auckland (AKL-Auckland Intl.) - 26 min drive
  • Auckland Grafton Station - 19 min walk
  • Auckland Britomart Station - 20 min walk
  • Auckland Newmarket Station - 29 min walk
  • Gaunt Street Tram Stop - 24 min walk
  • The Strand Station - 26 min walk
  • Halsey Street Tram Stop - 26 min walk

Restaurants

  • ‪Eight Restaurant at Cordis, Auckland - ‬2 min walk
  • ‪Fat Puku's Smashed Burgers Queen Street - ‬1 min walk
  • ‪Our Land is Alive - ‬4 min walk
  • ‪Chadam - ‬3 min walk
  • ‪The Langham Auckland Winery - ‬4 min walk

About this property

Mercure Auckland Queen Street

You'll be in a fantastic location at Mercure Auckland Queen Street, only a five-minute walk from Queen Street Shopping District and University of Auckland. After a workout at the 24-hour fitness centre, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Also, Eden Park and SkyCity Casino are a short five-minute drive away. Fellow travellers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 96 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 2 per cent for credit card payments
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Secured covered on-site self-parking (NZD 35 per day)
    • Limited on-site parking (max 10 spaces per unit)
    • Height restrictions apply for on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre
  • Meeting room
  • Conference space (323 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • 24-hour fitness centre
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Well-lit path to entrance

Room amenities

Be entertained

  • 50-inch Smart TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Free cot/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Lone Star – On-site family restaurant. Guests can enjoy drinks at the bar. Happy hour is offered.

Fees & policies

Refundable deposits

  • Deposit: NZD 200 per accommodation, per stay

Optional extras

  • Continental breakfast is offered for an extra charge of approximately NZD 25 for adults and NZD 8 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2 per cent

Parking

  • Covered self-parking costs NZD 35 per day
  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 17 years old are not allowed in the fitness facility without adult supervision

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Frequently asked questions

Does Mercure Auckland Queen Street offer free cancellation for a full refund?

Yes, Mercure Auckland Queen Street does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mercure Auckland Queen Street?

Sorry, pets aren't allowed.

Is parking offered on site at Mercure Auckland Queen Street?

Yes. Self-parking costs NZD 35 per day. Parking spaces may be limited.

What are the check-in and check-out times at Mercure Auckland Queen Street?

Check-in start time: 2:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).

Is there an on-site casino at Mercure Auckland Queen Street?

No, this hotel doesn't have a casino, but SkyCity Casino (15-min walk) is nearby.

What is there to do at Mercure Auckland Queen Street and nearby?

Maintain your daily exercise routine at the 24-hour gym.

Are there restaurants at or near Mercure Auckland Queen Street?

Yes, there's an on-site restaurant, Lone Star.

What's the area around Mercure Auckland Queen Street like?

Mercure Auckland Queen Street is in Auckland Central Business District, a short 14-minute walk from Sky Tower and 15 minutes' walk from SkyCity Casino.

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Reviews

Mercure Auckland Queen Street Reviews

8.8

Excellent

9.4

Cleanliness

8.6

Amenities

9.0

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was comprehensive, good, and delightful with a decent menu and friendly staff. (12 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Location
Bed
Lobby
Breakfast
Restaurant
Shower
Bathroom
Parking

Reviews

Verified

10/10 Exceptional

Great staff, room was comfy and clean!
Megan, 2-night trip
Verified

10/10 Exceptional

Great location near Karangahape Road, the epicentre of Auckland’s LGBTQ+ community and a great place to eat out in too
Ben, 3-night trip
Verified

8/10 Very good

Clean room, excellent staff, good location
Tatiana, 3-night trip
Verified

10/10 Exceptional

Fantastic stay and great room with a really nice view. Would definitely stay again.
Molly, 1-night trip
Verified

10/10 Exceptional

Clean, good location
Mignon, 1-night trip
Verified

10/10 Exceptional

Great location and friendly and helpful staff.
Peter, 2-night trip
Verified

10/10 Exceptional

Nice room and very clean small but suitable.
mark, 1-night trip
Verified

8/10 Very good

Pleasant stay
Rebecca, 1-night trip
Verified

10/10 Exceptional

A perfect stay. One of my favourite hotels in the city. Always sparkling clean, quiet and comfortable. And the staff were so helpful and accommodating with our check-in after a long flight
Scott, 1-night trip
Verified

10/10 Exceptional

Great location, for public transport links and for walking up Mt Eden. Lovely, friendly, helpful staff. Great room, with everything you need.
MARY, 4-night trip
Verified

10/10 Exceptional

Great modern room and facilities, friendly staff.
Mark, 1-night trip
Verified

10/10 Exceptional

The hotel staff were excellent and the room was clean, comfortable and quiet.
Michael, 2-night trip
Verified

10/10 Exceptional

Good service, parking available, and nice rooms
Scott, 1-night trip
Verified

10/10 Exceptional

clean, central and helpful staff!
Elle-Louise, 6-night trip
Verified

10/10 Exceptional

Everything stood out the staff room amenities very nice place to stay
David, 1-night trip
Verified

8/10 Very good

Clean, spacious room, great staff
Steven, 1-night trip
Verified

10/10 Exceptional

Staff was excelentt. Good breakfast. Maybe getting better soundproofs on rooms. I could hear someone waking up, going shower and making coffee
Niko, 2-night trip
Verified

10/10 Exceptional

Very quick and easy. Check in staff very helpful and polite.
Lesley, 1-night trip
Verified

10/10 Exceptional

Great stay very central
Travel, 4-night trip
Verified

10/10 Exceptional

We had such a great stay here. The room was pretty tiny for 4 of us but it was very comfortable and actually the bathroom was really nice. The place was super clean, they came in and made our beds and gave us fresh towels every day. The breakfast was delightful, the lady who runs the front of house at the breakfast is brilliant. The location is perfect for exploring Auckland, there’s loads in a short walk away from the hotel.
Kelly, 3-night trip
Verified

10/10 Exceptional

The room was nice and the staff were very helpful when the outlets in the room had an issue. The location is also pretty convenient to the CBD and the hotel had a nice breakfast.
Darwyyn, 3-night trip
Verified

8/10 Very good

Clean, spacious room, big walk in shower, good staff
Steven, 1-night trip
Verified

10/10 Exceptional

Room was incredibly clean. I didn't expect the bathroom would that spacious and modern. Closer to K Road. Staff very accommodating and friendly
Maria Corazon Cordero, 2-night trip
Verified

10/10 Exceptional

Clean quiet fantastic
Jo, 1-night trip
Verified

8/10 Very good

stayed overnight, everything was fine
sandra, 1-night trip