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Mercure Auckland Queen Street

3.5 star property
Hotel with restaurant, near Sky Tower

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Photo gallery for Mercure Auckland Queen Street

Individually decorated, individually furnished, desk, laptop workspace
Individually decorated, individually furnished, desk, laptop workspace
Superior Room, Balcony
Property entrance
Exterior
In the heart of Auckland, Mercure Auckland Queen Street offers a blend of comfort and convenience. With happy hour at Lone Star restaurant, dry cleaning services, and a 24-hour gym to stay active.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Connecting rooms available
  • Bar
  • Gym
  • Parking available
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Self parking
  • Business centre
  • 24-hour front desk
  • Front desk safe
  • Laundry service
  • Conference space
  • Meeting room
  • Multilingual staff

Feel at home (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker
  • Lift
The current price is NZ$153
includes taxes & fees
4 May - 5 May

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Balcony (High Floor)

Deluxe Room, Balcony (High Floor)

Deluxe Room, Balcony (High Floor)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Private bathroom
Rainfall showerhead
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Private bathroom
Rainfall showerhead
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About the area

Map
500 Queen Street, Auckland, Auckland, 1010

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.1 km
  • University of Auckland - 4 min walk - 0.4 km
  • Sky Tower - 14 min walk - 1.2 km
  • SkyCity Casino - 15 min walk - 1.3 km
  • Auckland Ferry Terminal - 5 min drive - 2.6 km

Getting around

  • Auckland (AKL-Auckland Intl.) - 26 min drive
  • Auckland Grafton Station - 19 min walk
  • Auckland Britomart Station - 20 min walk
  • Auckland Newmarket Station - 29 min walk
  • Gaunt Street Tram Stop - 24 min walk
  • The Strand Station - 26 min walk
  • Daldy Street Tram Stop - 27 min walk

Restaurants

  • ‪Kebab King Grafton - ‬4 min walk
  • ‪St Kevins Cafe - ‬3 min walk
  • ‪Chadam - ‬3 min walk
  • ‪Bestie Cafe - ‬3 min walk
  • ‪Eight at Cordis, Auckland - ‬3 min walk

About this property

Mercure Auckland Queen Street

When you stay at Mercure Auckland Queen Street, you'll be in a fantastic location, only a five-minute walk from Queen Street Shopping District and University of Auckland. After a workout at the 24-hour fitness centre, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Also, Sky Tower and Mt. Eden are a short five-minute drive away. Fellow travellers say great things about the helpful staff.

Languages

English, Filipino, Hindi

At a glance

DONE

Hotel size

    • 96 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 2 per cent for credit card payments
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Secured covered on-site self-parking (NZD 35 per day)
    • On-site parking is limited (max. 10 spaces per unit)
    • Height restrictions apply for on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre
  • Meeting room
  • Conference space (323 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire

Facilities

  • Safe-deposit box at front desk
  • 24-hour fitness centre
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Well-lit path to entrance

Room amenities

Be entertained

  • 50-inch Smart TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Lone Star – On-site family restaurant. Guests can enjoy drinks at the bar. Happy hour is offered.

Fees & policies

Refundable deposits

  • Deposit: NZD 200 per accommodation, per stay

Optional extras

  • Continental breakfast is offered for an extra charge of approximately NZD 25 for adults and NZD 8 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2 per cent

Parking

  • Covered self-parking costs NZD 35 per day
  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 17 years old are not allowed in the fitness facility without adult supervision

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Frequently asked questions

Does Mercure Auckland Queen Street offer free cancellation for a full refund?

Yes, Mercure Auckland Queen Street does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mercure Auckland Queen Street?

Sorry, pets aren't allowed.

Is parking offered on site at Mercure Auckland Queen Street?

Yes. Self-parking costs NZD 35 per day. Parking spaces may be limited.

What are the check-in and check-out times at Mercure Auckland Queen Street?

Check-in start time: 2:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).

Is there an on-site casino at Mercure Auckland Queen Street?

No, this hotel doesn't have a casino, but SkyCity Casino (15-min walk) is nearby.

What is there to do at Mercure Auckland Queen Street and nearby?

Maintain your daily exercise routine at the 24-hour gym.

Are there restaurants at or near Mercure Auckland Queen Street?

Yes, there's an on-site restaurant, Lone Star.

What's the area around Mercure Auckland Queen Street like?

Mercure Auckland Queen Street is in Auckland Central Business District, a short 14-minute walk from Sky Tower and 4 minutes' walk from University of Auckland.

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Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Bed
Lobby
Restaurant
Breakfast
Shower
Bathroom
Cities

What guests liked

  • Breakfast was great and a highlight of the stay with many guests praising its quality and variety. (6 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great staff!

Great central place to stay while in Auckland . Super friendly and helpful stsff!
Grace, 1-night trip

8/10 Very good

I loved the room, staff was lovely.
kristina, 1-night trip

10/10 Exceptional

Bit out of the way, but nice and well priced

Nice hotel, good sized room and quite quiet. Breakfast was great and the staff were all very helpful.
faye, 1-night trip

4/10 Fair

Reluctant review because the staff were very nice however the purpose of booking was to stay in for the night with tv and room service. First the phone didn’t work and I
Rebecca, 1-night trip

10/10 Exceptional

Comfy bed, clean room and large bathroom
Luis Felipe, 3-night trip

10/10 Exceptional

Nice room and staff

Excellent customer service and very friendly staff
Dingyu, 2-night trip

8/10 Very good

The property is near the central only limited area to dine-in
Jojo, 7-night trip

6/10 Good

Bathroom sewage smell in room 406

Lovely room. the sewage stench in the bathroom was a put off. For a high end hotel, I expected better.
PAUL, 1-night trip

10/10 Exceptional

Clean and modern Great staff too
SENTHIL, 1-night trip

10/10 Exceptional

Great service from staff and really clean and modern rooms
Raphael, 3-night trip

6/10 Good

Great Hotel, dodgy neighbourhood
Darcy, 3-night trip

10/10 Exceptional

Close to all. Wonderful service friendly and efficient. Love the robot.
Hayley, 4-night trip

8/10 Very good

Too far away from main city. Was expecting it’s own restaurant rather than lone star.
R P, 1-night trip

8/10 Very good

Comfortable and clean. The walk up the hill is a doozy but not too bad
alan, 2-night trip

10/10 Exceptional

We loved our stay, even though we were in the middle of the city it was so quiet. Highly recommend
Sam, 1-night trip

10/10 Exceptional

Was quick and easy check in. Great staff
Sue, 1-night trip

8/10 Very good

Bit far away from lower queen street but appreciate the clean room and loveky service from the staff including an upgrade to two queen beds.
Lee, 3-night trip

8/10 Very good

I liked the cleanliness and service but carpark was abit annoying
Sarah, 1-night trip

10/10 Exceptional

What a wonderful place to stay would stay there again
Matthew, 1-night trip

10/10 Exceptional

Convenient proximity to City Link bus stop. So easy to travel around the CBD. Staff were helpful and the facilities were spotless. Lone Star deserve their one star rating. Absolutely poor service and we heard a lot of apologies from staff regarding food and drink supplied. We would stay again at the Mercure though as access to transport meant that we could dine anywhere and we had a fabulous time
Shirley, 1-night trip

10/10 Exceptional

Awesome stay once again, thanks to all staff
Jorge, 1-night trip

10/10 Exceptional

Lovely place to stay... area is a little questionable with a younger kid but I knew the area before booking so knew that was likely but wanted to warn others that may not know
Roddena, 4-night trip

10/10 Exceptional

Was a great property, quite enjoyed the stay
Vikrant, 1-night trip

10/10 Exceptional

Enjoyed my stay, however if you decides to park at the hotel. I recommend you don’t unless you have a small car because it’s so hard to get in and out when there’s a lot of cars parked down there.
Tiffany, 2-night trip

10/10 Exceptional

Very good clean rooms very helpful bit far from town centre all up hill lone star eatery very average
Neil, 3-night trip