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Mercure Auckland Queen Street

Photo gallery for Mercure Auckland Queen Street

Individually decorated, individually furnished, desk, laptop workspace

Overview of Mercure Auckland Queen Street

Mercure Auckland Queen Street

3.5 star property
3.5-star hotel with restaurant, near Sky Tower
8.6 out of 10 Fabulous
8.6/10 Fabulous

182 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
  • Gym
The price is NZ$183
Price available on 05/06/2023
500 Queen Street, Auckland, Auckland, 1010
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Self parking
  • Business centre
  • 24-hour front desk
  • Front desk safe
  • Laundry service
  • Conference space
  • Meeting room
  • Multilingual staff
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker
  • Lift

Room options

About this area

What's nearby

  • In Auckland Central Business District
  • Sky Tower - 14 min walk
  • Auckland Ferry Terminal - 20 min walk
  • Spark Arena - 25 min walk
  • Eden Park - 33 min walk
  • Queen Street Shopping District - 1 min drive
  • University of Auckland - 1 min drive
  • Auckland City Hospital - 2 min drive
  • SkyCity Casino - 4 min drive
  • Mt. Eden - 3 min drive
  • Princes Wharf - 5 min drive

Getting around

  • Auckland (AKL-Auckland Intl.) - 28 min drive
  • Auckland Mt Eden Station - 18 min walk
  • Auckland Grafton Station - 19 min walk
  • Auckland Britomart Station - 20 min walk
  • Gaunt Street Tram Stop - 24 min walk
  • Daldy Street Tram Stop - 27 min walk
  • The Strand Station - 28 min walk


  • St Kevins Cafe - 3 min walk
  • Verona Cafe - 3 min walk
  • Kebab King - 4 min walk
  • The Whitelady K Road - 3 min walk
  • 37 K Road Cafe - 3 min walk

About this property

Mercure Auckland Queen Street

At Mercure Auckland Queen Street, you'll be within a 10-minute drive of Sky Tower and Auckland Ferry Terminal. After a workout at the 24-hour fitness centre, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Also, this hotel is 1.3 mi (2.1 km) from Spark Arena and 1.7 mi (2.7 km) from Eden Park.


English, French, Hindi, Italian, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
This information is provided by our partners.

At a glance

Hotel size

  • 96 rooms


  • Check-in time from 2:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site parking only available on request
  • Secured covered on-site self-parking (NZD 35 per day)
  • On-site parking is limited (max. 10 spaces per unit)
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) on weekday mornings 7:00 AM–9:30 AM
  • Restaurant
  • Bar/lounge

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre
  • Meeting room
  • Conference space (323 square feet)


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff


  • Safe-deposit box at front desk
  • 24-hour fitness centre


  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Well-lit path to entrance

Room amenities

Be entertained

  • 50-inch Smart TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features


Lone Star – On-site family restaurant. Guests can enjoy drinks at the bar. Happy hour is offered.

Fees & policies

Refundable deposits

  • Deposit: NZD 200 per accommodation, per stay

Optional extras

  • Continental breakfast is offered for an extra charge of approximately NZD 20 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2 per cent


  • Covered self-parking costs NZD 35 per day
  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 17 years old are not allowed in the fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Frequently asked questions

Does Mercure Auckland Queen Street offer free cancellation for a full refund?
Yes, Mercure Auckland Queen Street does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Auckland Queen Street?
As of 2 June 2023, prices found for a 1-night stay for 2 adults at Mercure Auckland Queen Street on 5 June 2023 start from NZ$183, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Auckland Queen Street?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Auckland Queen Street?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Auckland Queen Street?
Yes. Self-parking costs NZD 35 per day. Parking spaces may be limited.
What are the check-in and check-out times at Mercure Auckland Queen Street?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Mercure Auckland Queen Street?
No, this hotel doesn't have a casino, but SkyCity Casino (15-min walk) is nearby.
What is there to do at Mercure Auckland Queen Street and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Mercure Auckland Queen Street?
Yes, there's an on-site restaurant, Lone Star.
What's the area around Mercure Auckland Queen Street like?
Mercure Auckland Queen Street is in Auckland Central Business District, a short 14-minute walk from Sky Tower and 3 minutes' walk from Karangahape Road.







Staff & service




Property conditions & facilities




10/10 Exceptional

very comfy bed and good shower,.. nice desk to work on. That's all we need :)
CARLO, 3-night business trip
Verified guest review

8/10 Very good

sarah, 3-night business trip
Verified guest review

10/10 Exceptional

Great place
I give it a 10
Maria, 2-night trip with friends
Verified guest review

8/10 Very good

Bienaida, 8-night family trip
Verified guest review

8/10 Very good

Quick stop over
It was an enjoyable stay for a one night stop over. Ease of booking and check in was great. On site secure parking was appreciated as gave us peace of mind our vehicle was safe. Close to central Auckland and good access to the motorway
Jeni, 1-night trip
Verified guest review

6/10 Good

S L, 3-night family trip
Verified guest review

10/10 Exceptional

S, 1-night trip
Verified guest review

10/10 Exceptional

Very friendly staff on check in, quick check in. Very accommodating as we arrived early. Clean and stylish room, great shower and bathroom.
Jodie, 1-night trip with friends
Verified guest review

10/10 Exceptional

Clean facilities
Elaine, 1-night trip with friends
Verified Expedia guest review

4/10 Fair

What a crap night
Well what a night . Noise vibrating the walls road works til 5am - not the hotels fault but the noise …. The shaking… the air con had a lowest temp setting of 20deg … so it was a warm room . Not great in the middle of summer. The window didn’t open .. wouldn’t have helped really as it would have just let more noise in . The room was clean and the bed comfy . Unfortunately the sleep in the clean comfy bed wasn’t long or refreshing. Brakfast well the trip couldn’t get worse … yup it could . We told the hotel prior to and on arrival that one of us had celiac disease. We were told no issue the restaurant knows and breakfast will be no issue . Unfortunately chef said no .. no too cooking for a celiac .. until we complained then that changed to yes he will but after he has cooked for everyone else and he can clean the kitchen to make sure the food isn’t contaminated with gluten . So after the tears were wiped away and an apology offered by the manager who was very pleasant breakfast was made. The breakfast unfortunately may not have been as gluten free as we had hoped as a sore stomach ensued for a few hours after eating. So nice clean hotel Really nice manager Crap stay and breakfast not great for celiac who was made to feel like a second rate citizen . We did get a discount but even the price we ended up paying really wasn’t worth what we got .
Stuart, 1-night trip
Verified guest review