JW Marriott Surabaya

Photo gallery for JW Marriott Surabaya

Primary image
Pool
Outdoor pool
Room
Room

Overview of JW Marriott Surabaya

VIP Access

JW Marriott Surabaya

5.0 star property
Luxury hotel with 4 restaurants, near BG Junction

9.0/10 Superb

374 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Jalan Embong Malang 85-89, Surabaya, East Java, 60261
Main amenities
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free shopping center shuttle
  • Health club
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • Spa tub
  • 24-hour room service
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Heart of Surabaya
  • Tunjungan Plaza - 4 min drive
  • Pakuwon Mall - 33 min drive

Getting around

  • Surabaya (SUB-Juanda) - 19 min drive
  • Surabaya Gubeng Station - 17 min drive
  • Surabaya Pasar Turi Station - 22 min walk
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Free shopping center shuttle

About this property

JW Marriott Surabaya

5-star luxury hotel in the business district, rejuvenated in 2016
Take advantage of a roundtrip airport shuttle, a free daily manager's reception, and a terrace at JW Marriott Surabaya. For some rest and relaxation, visit the sauna or the steam room. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature international cuisine and more. Free in-room WiFi is available to all guests, along with an art gallery on site and a shopping mall on site.
Other perks include:
  • An outdoor pool and a children's pool, with pool umbrellas
  • Free self parking, plus valet parking (surcharge)
  • Full breakfast (surcharge), a free shopping center shuttle, and train station pick-up service
  • 14 meeting rooms, a 24-hour front desk, and a ballroom
  • Guest reviews give top marks for the helpful staff
Room features
All 407 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Pillowtop mattresses, down comforters, and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and designer toiletries
  • 48-inch LCD TVs with premium channels
  • Wardrobes/closets, free infant beds, and electric kettles

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 407 rooms
  • Arranged over 25 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 17
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • The check-in location differs from the property location; to check in, go to Executive Lounge
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Children age 5 and younger are not permitted to access the Executive Lounge.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite valet parking (IDR 50000 per stay)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Train station pick-up available 24 hours*

Offsite

  • Free shopping center shuttle

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Toys
  • Pool gate

What to do

  • Evening entertainment

Working away

  • 24-hour business center
  • 14 meeting rooms
  • Computer station
  • Conference center (132483 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1996
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • Art gallery on site
  • Shopping mall on site
  • Spa tub
  • Sauna
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Transfer shower
  • Lever door handles

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian
  • Japanese
  • Malay

Room amenities

Be entertained

  • IPod docking station
  • 48-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Dining

Pavilion Restaurant - This restaurant specializes in international cuisine and serves breakfast only.
Imari Japanese Restaurant - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Uppercut Steakhouse - This steakhouse specializes in international cuisine and serves dinner only. Open select days.
Tang Palace Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
SBCO - This delicatessen specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of IDR 328000 for adults and IDR 164000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 450000 per vehicle
  • Train station pick-up service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for IDR 605000.0 per night

Parking

  • Valet parking costs IDR 50000 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a smoke detector and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Jw Marriott Hotel Surabaya
JW Marriott Surabaya Hotel
Jw Surabaya
Marriott Surabaya
Surabaya Jw Marriott
Surabaya Marriott
JW Marriott Hotel Surabaya Java
JW Marriott Surabaya
JW Marriott Surabaya Hotel
JW Marriott Surabaya Surabaya
JW Marriott Surabaya Hotel Surabaya

Frequently asked questions

Overall score and ratings

9.0

Superb

9.0/10

Cleanliness

9.1/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

The bed is not so comfortable compared to other same star rating hotels. The room can be updated so that it’s a bit more brighter and not so dark. Upgrade was not offered even-though it is one of the perk from hotels.com as the gold members.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Home away from home
This particular hotel had the most covinient entrance. People are so kind, respectful,super grateful. I feel at home in their room, the standard is 450sq ft. bigger than other 4/5 * hotel. Yuli and Manto were friendly housekeepers. I will always comeback to this older hotel, spacious and lively.
Farida M, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Consider Club Lounge to avoid over crowding
The Club Level upgrade seemed worth the extra cost, as the lobby and breakfast services were quite crowded.
Andrew, 1-night trip
Verified Hotels.com guest review

8/10 Very good

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The service puts this hotel a step ahead
Great service staff, helpful and very welcoming. Room was in good condition, good bed, no issues. They left some nice treats from their bakery also. The location is within walking distance of the big Tunjungan Mall and there is a convenient place for getting an antigen or pcr test close by.
Larry P, 1-night trip
Verified Hotels.com guest review

8/10 Very good

good
the service is good but the hotel overload base on opinion and the room too nousy from other room
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Ernest, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, nice staff, beautiful rooms
3-night trip
Verified Expedia guest review

10/10 Exceptional

Aymn, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Listyo, 1-night business trip
Verified Hotels.com guest review