Hilton Waikoloa Village

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Pool
Waterslide
Pool
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Overview of Hilton Waikoloa Village

Hilton Waikoloa Village

4.0 star property
Waikoloa beachfront resort with 13 restaurants and spa

8.0/10 Very good

983 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is $1,014
Price available on 02/06/2022
Map
69-425 Waikoloa Beach Dr, Waikoloa, HI, 96738
Main amenities
  • 647 guestrooms
  • Daily housekeeping
  • On a private beach
  • 13 restaurants and 2 poolside bars
  • 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools and 3 spa tubs
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Beach cabanas
For families
  • Babysitting (surcharge)
  • Children's pool
  • Rollaway/extra beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the waterfront
  • Waikōloa Beach - 2 min drive
  • Kings Shops - 3 min drive
  • Genesis Gallery - 3 min drive
  • Waikoloa Beach Golf Course - 3 min drive
  • Waikoloa Kings Golf Course - 5 min drive
  • Mauna Lani Beach - 16 min drive
  • Waialea Beach - 15 min drive
  • Puako Bay - 15 min drive
  • Hapuna Beach State Park - 15 min drive
  • Waikola Village Golf Club - 17 min drive

Getting around

  • Kona Intl. Airport (KOA) - 29 min drive
  • Kamuela, HI (MUE-Waimea-Kohala) - 35 min drive
  • Airport shuttle (surcharge)
Map

About this property

Hilton Waikoloa Village

Putting you within a 15-minute drive of Hapuna Beach State Park, Hilton Waikoloa Village offers a private beach where you can enjoy cabanas, beach massages, and sun loungers. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Dining choices include 13 restaurants and the 2 poolside bars are great places to grab a cold drink. There are 4 bars/lounges and a health club, and rooms at this upscale resort get the details right with MP3 docks and premium bedding. Fellow travelers like the helpful staff and family-friendly amenities.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 647 units
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 39 per night)
  • Onsite valet parking (USD 55.00 per night)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7 AM–10:30 AM
  • 13 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • Coffee shop
  • Room service (limited hours)

Taking the kids

  • Children's pool
  • Waterslide
  • Babysitting (surcharge)
  • Grocery/convenience store

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Golfing
  • Kayaking
  • Personal watercraft (motorized)
  • Snorkeling
  • Shopping
  • Sailing nearby
  • Scuba diving nearby
  • Whale-watching nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels

Facilities

  • 3 buildings/towers
  • Built in 1988
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • 3 outdoor pools
  • Full-service spa
  • 3 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Languages spoken

  • Chinese (Mandarin)
  • English
  • Japanese
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • DVD player
  • Flat-screen television
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Lanai

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Kohala Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 53.08 per accommodation, per night
  • Resort fee inclusions:
    • Fitness/yoga classes
    • Internet access (may be limited)
    • Phone calls (may be limited)

Optional extras

  • Continental breakfast is offered for an extra charge of USD 40.00 for adults and USD 20.00 for children (approximately)
  • Airport shuttle service is offered for an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 39 per night
  • Valet parking costs USD 55.00 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 8 AM to 11 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

State tax ID - TA 063-091-0976-01

Also known as

Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Hilton Waikoloa
Hilton Waikoloa Village
Waikoloa Hilton
Waikoloa Hilton Village
Waikoloa Village
Waikoloa Village Hilton
Hawaii Hilton Waikoloa Village
Hilton Waikoloa Village Hotel Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Hotel
Hilton Village Resort
Hilton Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Waikoloa Hilton
Hilton Village Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Waikoloa
Hilton Waikoloa Village Resort Waikoloa

Frequently asked questions

Overall score and ratings

8.0

Very good

8.4/10

Cleanliness

8.1/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Write a review

6/10 Good

Cost Cuts and it Shows...Won't Be Back
Its incredibly short staffed and that is weighing on the staff that is present. Not really friendly. The valet team was great, but every other staff i encountered was dry... they would manage to muster up an 'Aloha' or 'Mahalo' out of job requirement it seemed. Very cold. It also seems as though the property had a consultant come onboard that was out of touch with the guest experience and only in touch with the bottom line. Menus and beverages appeared to have been strramlined across the board with everything being of mediocre quality. I had a room in the Makai tower that they upgraded me to, which was a plus, as its closer to the pools etc. Overall, the property is clean, well kept and a great family hotel option. The soft product is sorely lacking though...it felt like a 3 star all-inclusive property that provided set menus everywhere. At $300-$400 a night....I could be more forgiving taking in consideration the amenities and the decently kept condition of the property. At the $700+ a night that i actually paid...I am highly disappointed. This was my 6th time to the Hawaiian Islands and this property was my least favorite I experienced in Hawaii by far. I definitely DO NOT RECOMMEND nor will I come back to this Hilton. At a rate less than $300 per night...it makes it more of a contender.
Andre, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

First off, the restaurants were out of a LOT of menu items. I could get strawberries in a fruit cup, but not a strawberry smoothie. No handicap parking. The business center was the WORST!!! We were golfing until 5:00 and needed to get our clubs to her so they could be shipped back home. "No, sorry I close at 4:00)even though the hours on the door said 8:00 to 6:00. Told her we had to leave the hotel by 7:45 am...."No, can't drop them off because I won't get here till 9:00 or 9:15. She offered NO help!! The front desk offered a solution. Then the 2nd day I call and say we didn't get our room cleaned. Well....you have to give them a 24 hour notice and only then will they clean it. The reason we chose the Hilton is because we've stayed here, a few years ago. It was immaculate and didn't receive crap from anyone. I won't be staying here again. Not worth the money!!!
VICKI, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Eric, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Chanakya, 4-night trip
Verified Expedia guest review

10/10 Exceptional

It is a super large resort, almost like a theme park, with tram and boat transportation options. You can literally just stay insides the hotel for a week. We saw turtles in the lagoon. They also have dolphin activities.
Jianqiang, 7-night family trip
Verified Expedia guest review

6/10 Good

Amrik Singh, 5-night trip
Verified Expedia guest review

8/10 Very good

N/A
Prakash, 5-night trip
Verified Expedia guest review

8/10 Very good

Excellent customer service! Beautiful landscaping and overall layout. Disappointed that there was no room service nor valet.
Valeriya, 2-night family trip
Verified Expedia guest review

6/10 Good

staff was very friendly but we had to request to get room clean and if you do not get clean service done do not get any credit on your stay like some other hotel properties does. getting to swimming pool from palace tower was very inconvenient.
Suresh, 3-night romance trip
Verified Expedia guest review

6/10 Good

It’s in a beautiful location and has a gorgeous pool but there are only 4 restaurants on the property and they are overpriced for the quality. There is no room service at the hotel so you have no choice but to go to these restaurants and they all close early. There was construction going on at the hotel so we weren’t able to enjoy the full experience. The staff was very nice and the room cleaning was always great.
Kanani, 5-night romance trip
Verified Expedia guest review