Best Western Premier Shenzhen Felicity Hotel

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Overview of Best Western Premier Shenzhen Felicity Hotel

Best Western Premier Shenzhen Felicity Hotel

4.0 star property
4-star hotel with 1 outdoor pools, connected to a shopping center, near Luohu Commercial City

7.6/10 Good

998 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
1085 Heping Road, Shenzhen, Guangdong, 518010
Main amenities
  • 541 smoke-free guestrooms
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • 24-hour room service
  • Coffee shop/cafe
  • Conference center
  • Business center
  • Airport shuttle
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Luohu
  • Luohu Commercial City - 1 min drive
  • Luohu Port - 1 min drive
  • Dongmen Pedestrian Street - 3 min drive
  • Shenzhen Museum - 3 min drive
  • Huaqiangbei - 10 min drive
  • Shenzhen Central Park - 4 min drive
  • Shenzhen City Hall - 6 min drive
  • Shenzhen Lianhuashan Park - 6 min drive
  • Shenzhen Convention and Exhibition Center - 11 min drive
  • Coco Park - 7 min drive

Getting around

  • Shenzhen Intl. Airport (SZX) - 26 min drive
  • Hong Kong International Airport (HKG) - 53 min drive
  • Shenzhen Station - 1 min walk
  • Hong Kong Lok Ma Chau Station - 7 min drive
  • Hong Kong Sheung Shui Station - 9 min drive
  • Luohu Station - 14 min walk
  • Guomao Station - 15 min walk
  • Laojie Station - 20 min walk
  • Airport shuttle (surcharge)

About this property

Best Western Premier Shenzhen Felicity Hotel

Best Western Premier Shenzhen Felicity Hotel offers an airport shuttle (available 24 hours) for CNY 350 per vehicle one way. Guests can indulge in massages, and Atrium Cafe, one of 3 restaurants, serves breakfast, lunch, and dinner. An outdoor pool and a bar/lounge are other highlights, and rooms at this upscale hotel offer up nice touches like premium bedding and bathrobes. Fellow travelers like that it's just a short walk to public transportation: Luohu Station is 14 minutes away and Guomao Station is 15 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 541 rooms
  • Arranged over 25 floors

Arriving/Leaving

  • Check-in time from noon - midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Taking the kids

  • Grocery/convenience store

What to do

  • Shopping

Working away

  • Business center
  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Library
  • Fireplace in lobby
  • Fitness center
  • An outdoor pool
  • Sauna

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Languages spoken

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • Television
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Laundry detergent

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Atrium Cafe - This café serves breakfast, brunch, lunch, and dinner.
Lok Moon - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 60 per person (approximately)
  • Airport shuttle service is offered for an extra charge of CNY 350 per vehicle (one way)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for CNY 190.0 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Best Western Felicity
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Frequently asked questions

Overall score and ratings

7.6

Good

7.5/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.1/10

Property conditions & facilities

10/10 Exceptional

Raymond, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Great location near metro, basic but clean spacious rooms. Helpful staff with a fair degree of English spoken, adequate breakfast buffet.
3-night family trip
Verified Expedia guest review

8/10 Very good

Good place with great service from staff. I like the breakfast and onsite ATM option.
NarendraBhupati, 3-night trip
Verified Expedia guest review

8/10 Very good

Good value and very clean
Comfortable and clean old thing near the HK boarder crossing. All the public areas have been extensively renovated but the rooms only superficially. A little bit out of the way in terms of options for food and walking, but not too far from the MRT. Room was a little dated but very clean. Breakfast was so-so.
Peter, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

General overall condition good, close enough to the border but yet no free shuttle like used to have, rooms are clean, comfortable after all
Patrick, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Like convenience to major transportations & serivice. Dislike the bad smell of the rugs of the whole building which is not healthy to people working or living there.
Robert, 8-night family trip
Verified Expedia guest review

4/10 Fair

Ahmed, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

location is great to other part of city. police is around the area from custom to hotel. 3am still had people around the area. the hotel is not too old (90') and clean.
Phil, 2-night family trip
Verified Expedia guest review

6/10 Good

Ahmed, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Excellent price for the quality of hotel and location near the boarder with Hong Kong.
Shane, 4-night trip with friends
Verified Hotels.com guest review