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All properties in Playa del Carmen, Quintana Roo, Mexico
All inclusive

Ocean Maya Royale All Inclusive Adults Only

Adults-only beachfront property with spa, near Tres Rios Ecopark

  • Free WiFi and free parking
From
NZ$293

Image gallery

  • Poolside Bar
  • Poolside Bar
  • Beach
  • Beach
  • Poolside Bar
Poolside Bar. Image 1 of 85.
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8.2.Very good.
  • Amazing they don’t charge you anything else expect like $9 for tax but that’s it all…

    Jan 8, 2021

  • Worst place ever, the staff treat you like garbage, the cleaning is awful!!! Is just…

    Jan 7, 2021

See all 658 reviews

Official standards

This property advises that it adheres to European Holiday Home Association (EHHA - Europe) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 320 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • 2 outdoor pools

What’s around

  • On the beach
  • Tres Rios Ecopark - 27 min walk
  • El Camaleon Mayakoba Golf Course - 33 min walk
  • Maroma Beach - 5.3 mi / 8.5 km
  • Grand Coral Golf Riviera Maya - 5.3 mi / 8.5 km
  • Quinta Avenida - 7.4 mi / 12 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Maya Deluxe Garden View Adults Only
  • Maya Deluxe Ocean View
  • Privilege Junior Suite Adults Only
  • Privilege Honeymoon Junior Suite
  • Privilege Honeymoon Maya Deluxe

Location

  • On the beach
  • Tres Rios Ecopark - 27 min walk
  • El Camaleon Mayakoba Golf Course - 33 min walk

What’s around

Landmarks

  • On the beach
  • Tres Rios Ecopark - 27 min walk
  • El Camaleon Mayakoba Golf Course - 33 min walk
  • Maroma Beach - 5.3 mi / 8.5 km
  • Grand Coral Golf Riviera Maya - 5.3 mi / 8.5 km
  • Quinta Avenida - 7.4 mi / 12 km
  • Mamitas Beach Club - 8.4 mi / 13.6 km
  • Playa del Carmen Main Beach - 8.5 mi / 13.6 km
  • Punta Esmeralda Beach - 7.2 mi / 11.6 km
  • Plaza Las Americas - 8.2 mi / 13.2 km
  • Nuestra Senora del Carmen Catholic Church - 8.9 mi / 14.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

At a glance

Size

  • 320 rooms
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Children (18 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink

  • 6 restaurants
  • 5 bars/lounges
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Number of outdoor pools - 2
  • Swim-up bar
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Volleyball on site
  • Golfing nearby
  • Pool umbrellas
  • Tennis on site
  • Spa tub
  • Sauna

Working away

  • Conference space
  • Conference space size (feet) - 2012
  • Conference space size (meters) - 187
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 32
  • ATM/banking
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and local beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Blue Moon - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • All Inclusive Ocean Maya Royale
  • Ocean Royale Maya
  • Ocean Maya Hotel
  • Ocean Maya Playa Del Carmen
  • Ocean Maya Royale Hotel Playa Del Carmen
  • Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
  • Ocean Maya Royale All Inclusive Adults Playa del Carmen
  • Ocean Maya Royale Inclusive A
  • Ocean Maya Royale All Inclusive Adults Only Playa del Carmen
  • Maya Ocean
  • Maya Ocean Royale
  • Ocean Maya
  • Ocean Maya Royale
  • Ocean Maya Royale All Inclusive Adults All-inclusive property
  • Ocean Maya Royale All Inclusive Playa del Carmen
  • Ocean Maya Royale Playa del Carmen
  • Ocean Royale

Optional extras

Late check-out can be arranged for an extra charge of MXN 650 (subject to availability)

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Ocean Maya Royale All Inclusive Adults Only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 2 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge of MXN 650 (subject to availability). Contactless check-out is available.
  • Yes, there are 6 onsite restaurants, featuring international cuisine, ocean views, and poolside dining. Nearby restaurants include El Puerto (3.8 mi), Casa del Lago (3.9 mi), and Saffron (4.2 mi).
  • Practice your swing on the tennis courts. Additional recreation onsite includes volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Ocean Maya Royale All Inclusive Adults Only also has 5 bars and a sauna, as well as a fitness center and a garden.
8.2.Very good.
  • 4.0.Fair

    Noisy

    George, 1 night family trip, Jan 17, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    There was nothing really outstanding about the resort. Everything was standard. For a 5 star i guess i was expecting more. Food was blah... environment and entertainment was dull. The rooms really have no privacy. You can hear everything going on in your next door neighbor and out in the hallway. Drinks were also blah...would not try them again. I think i had a better experience at sandos caracol.

    Caroliscious, 4 night trip with friends, Jan 7, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Very clean nice overall good food friendly staff beautiful place definitely will go back

    6 night family trip, Jan 6, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Nothing unique about this crappy resort. Very nice massage at the spa and that's it. Awful food and the worst selection of wines (basically, one white, one red and one rose and they were all bad)! This resort really needs a renovation and I would never recommend it to anyone!

    5 night trip with friends, Dec 28, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    The resort has taken all precautions to avoid people from getting sick. There is hand sanitizer along the resort and they disinfect everyone’s shoes before going in to the restaurants. They don’t have all the restaurants open but they inform the guests what restaurants will be open and if reservations are needed. They have plenty of activities going on daily to keep people entertained at the pool and in the evenings.

    Carolina, 4 night romance trip, Dec 25, 2020

    Verified Expedia guest review

  • 6.0.Good

    The hotel was good the staff was very nice ,for people that want to relax is a great place

    albert jose, 3 night romance trip, Dec 14, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff at this property was hands down the best I’ve ever experienced!!! Margarita was super helpful when it came to booking excursions. She wasn’t too pushy when we said no but when we had questions she had the answers. She was also extremely friendly and kind. Miguel at the swim up bar remembered all of our names, where we were from and our drink orders. Those are just two examples of the wonderful staff members who made this trip extra special.

    Alyssa, 6 night trip with friends, Dec 13, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff was amazing and it was a wonderful experience!!!

    3 night trip with friends, Dec 6, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    We absolutely love OMR, the entire staff after check in, is awesome. Check in is a little in organized, especially with the COVID guidelines - but they are doing the best they can.

    7 night trip, Dec 5, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff was remarkable! Very helpful and prompt to assist. I traveled early December 2020 and although Covid rules are in place, they keep the resort sanitized and social distance friendly. I look forward to returning soon!

    Anthonette, 4 night romance trip, Dec 3, 2020

    Verified Expedia guest review

See all 658 reviews