Located near a train station, Mandarin Oriental Palace, Luzern is a great choice for a stay in Lucerne. Guests can be pampered with massages at the spa and grab a bite to eat at the coffee shop/cafe. This luxurious hotel also features a bar/lounge, a 24-hour fitness centre and a sauna. Fellow travellers say good things about the shopping and size.
Languages
English, French, German
At a glance
Hotel size
136 rooms
Arriving/Leaving
Check-in time from 3 PM until anytime
Express check-in/out available
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Pets
Pets allowed (dogs only)*
Parking
On-site self-parking (CHF 35 per day)
Wheelchair-accessible parking on site
Other information
Designated smoking areas
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7:00 AM–10:30 AM
Restaurant
Bar/lounge
Coffee shop
Private dining
24-hour room service
Snack bar/deli
Travelling with children
Children's games
Children's books
Baby monitor
Baby bath
Changing table
What to do
Bike rentals nearby
Golfing nearby
Kayaking nearby
Working away
24-hour business centre
4 meeting rooms
Conference space (4725 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Umbrellas
Facilities
1 building/tower
Built in 1906
Safe-deposit box at front desk
Terrace
Library
Piano
24-hour fitness centre
Full-service spa
Sauna
Massage/treatment rooms
Steam room
Accessibility
Wheelchair-accessible
Lift
In-room accessibility (selected rooms)
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Languages
English
French
German
Room amenities
Be entertained
Flat-screen television
Satellite TV channels
Films for purchase
Home comfort
Air conditioning (climate-controlled)
Free stocked minibar
Dressing gowns and slippers
Children's dressing gowns and children's slippers
Iron/ironing board (on request)
Sleep well
Pillow menu
Blackout curtains
Soundproofed rooms
Turndown service
Alarm clock
Premium bedding
Free cot/infant bed
Rollaway/extra bed (surcharge)
What to enjoy
Individually decorated
Freshen up
Private bathroom
Bath or shower
Electronic bidet
Free toiletries
Hairdryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Desk
Free newspapers
Phone
Food and drink
Champagne service
Free bottled water
High chair
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Spa
SPA Bellefontaine has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Dining
MOzern Bar & Brasserie – On-site brasserie. Guests can enjoy drinks at the bar. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out:
A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
Tourism fee: CHF 2.80 per person, per night
Optional extras
Full breakfast is offered for an extra charge of approximately CHF 50.00 per person
TV service is available for an extra charge
Children & extra beds
Rollaway beds are available for CHF 190.0 per night
Pets
Pets are allowed for an extra charge of CHF 50 per pet, per day
Parking
Self-parking costs CHF 35 per day
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards and debit cards. Cash is not accepted.</p>
Also known as
Luzern Palace
Palace Luzern
Palace Luzern Hotel
Palace Luzern Hotel Lucerne
Palace Luzern Lucerne
Frequently asked questions
Does Mandarin Oriental Palace, Luzern offer free cancellation for a full refund?
Yes, Mandarin Oriental Palace, Luzern does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mandarin Oriental Palace, Luzern?
As of 6 February 2023, prices found for a 1-night stay for 2 adults at Mandarin Oriental Palace, Luzern on 20 February 2023 start from NZ$1,055, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Are pets allowed at Mandarin Oriental Palace, Luzern?
Yes, dogs are welcome. There's a charge of CHF 50 per pet, per day.
Is parking offered on site at Mandarin Oriental Palace, Luzern?
Yes. Self-parking costs CHF 35 per day.
What are the check-in and check-out times at Mandarin Oriental Palace, Luzern?
You can check in from 3 PM - anytime. Check-out time is noon. Express check-in and check-out are available.
Is there an on-site casino at Mandarin Oriental Palace, Luzern?
No, this hotel doesn't have a casino, but Grand Casino Lucerne (3-min walk) is nearby.
What is there to do at Mandarin Oriental Palace, Luzern and nearby?
Have fun with nearby activities such as cycling and kayaking, and practise your swing on the nearby golf course. Indulge in a treatment at the spa and enjoy other amenities such as a 24-hour fitness centre and a sauna.
Are there restaurants at or near Mandarin Oriental Palace, Luzern?
Yes, there's an on-site restaurant. Nearby restaurants include Franz (5-min walk), Jialu (5-min walk) and Takrai (6-min walk).
What's the area around Mandarin Oriental Palace, Luzern like?
Mandarin Oriental Palace, Luzern is located on the boardwalk, a short 11-minute walk from Lion Monument and 15 minutes' walk from Lucerne Town Hall.
Reviews
10.0
Exceptional
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10.0/10
Cleanliness
10.0/10
Staff & service
9.0/10
Amenities
10.0/10
Property conditions & facilities
9.3/10
Eco-friendliness
Reviews
10/10 Exceptional
28 November 2022
The facility and service is excellent.
The buffet did not include Hot Oatmeal, though buffet includes excellent European Bakery delicacies when asked for it i was told it will be offered for extra charge which is not consistent with other hospitality
