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All properties in Puerto Morelos, Quintana Roo, Mexico

Now Sapphire Riviera Cancun

Puerto Morelos beachfront resort with free water park and spa

  • Free WiFi
From
NZ$336

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  • Now Sapphire Riviera Cancun
  • Now Sapphire Riviera Cancun
  • Beach
  • Pool
  • Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun. Image 1 of 81.
1 / 81Now Sapphire Riviera Cancun
8.4.Very good.
  • Really disappointed with the quality of this stay considering the high price. It's not a…

    Jun 6, 2018

  • Now Sapphire was just okay. I've been to nicer, but it fit the bill for what we were…

    Mar 27, 2021

See all 445 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Transport options
  • Free WiFi
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 488 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 2 poolside bars
  • Full-service spa
  • 3 outdoor pools

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (free)

What’s around

  • On the beach
  • Petempich Bay - 24 min walk
  • Crococun Zoo - 32 min walk
  • Ojo de Agua Beach - 43 min walk
  • Puerto Morelos Town Square - 2.8 mi / 4.6 km
  • San Jose Catholic Parish - 2.8 mi / 4.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Junior Suite Tropical View King Bed - All Inclusive
  • Preferred Club Jr Suite Tropical View - All Inclusive
  • Preferred Club Junior Suite Ocean Front King Bed - All Inclusive
  • Deluxe Junior Suite Tropical View Two Double Beds - All Inclusive
  • Preferred Club Junior Suite Ocean Front Two Double Beds - All Inclusive
  • Preferred Club Junior Suite Tropical View Two Double Beds - All Inclusive
  • Deal of the Day Room - All Inclusive
  • Preferred Club Junior Suite Beach Front Two Double Beds - All Inclusive
  • Preferred Club Junior Suite Beach Front King Bed - All Inclusive
  • Deal of the day Preferred Club - All Inclusive
  • Preferred Club Junior Suite Beach Front Swim Out King Bed - All Inclusive
  • Preferred Club Junior Suite Beach Front Swim Out Two Double Beds - All Inclusive
  • Preferred Club Governor Suite - All Inclusive
  • Family Junior Suite Tropical View - All Inclusive
  • Preferred Club Family Junior Suite Tropical View - All Inclusive
  • Preferred Club Master Suite Ocean Front King Bed - All Inclusive
  • Preferred Club Master Suite Beach Front Swim Out King Bed - All Inclusive
  • Breakfast Plan Deluxe Junior Suite Tropical View King Bed - Not All Inclusive
  • Breakfast Plan Deluxe Junior Suite Tropical View Two Double Beds - Not All Inclusive

Location

  • On the beach
  • Petempich Bay - 24 min walk
  • Crococun Zoo - 32 min walk

What’s around

Landmarks

  • On the beach
  • Petempich Bay - 24 min walk
  • Crococun Zoo - 32 min walk
  • Ojo de Agua Beach - 43 min walk
  • Puerto Morelos Town Square - 2.8 mi / 4.6 km
  • San Jose Catholic Parish - 2.8 mi / 4.6 km
  • Artisans Market - 2.9 mi / 4.6 km
  • Puerto Morelos Reef - 2.9 mi / 4.6 km
  • Sanctuary of Hope and Time Capsule - 4.9 mi / 7.9 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 5.1 mi / 8.3 km
  • Costa Occidental de Isla Mujeres National Park - 8.8 mi / 14.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

At a glance

Hotel size

  • This hotel has 488 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 22 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • 7 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 8295
  • Conference space size (meters) - 771
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 14
  • Year Built - 2001
  • ATM/banking
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • In-room massage available
  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 50-inch LED TV
  • Cable TV channels
  • IPod docking station
  • MP3 docking station
  • DVD player

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Now Sapphire Riviera Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball
  • Access to golf course
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Kids' club
  • Supervised activities for children between 3 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Now Spa By Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • All Inclusive Now Sapphire Riviera Cancun
  • Riviera Sapphire Cancun
  • Now Sapphire Riviera Cancun All Inclusive All-inclusive property
  • Now Riviera Sapphire
  • Now Sapphire Riviera Cancun Resort
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun Puerto Morelos
  • Now Sapphire Riviera Cancun Resort Puerto Morelos
  • Now Sapphire Riviera Cancun Optional All Inclusive
  • Now Sapphire All Inclusive
  • Now Sapphire Cancun
  • Now Sapphire Cancun All Inclusive
  • Now Sapphire Riviera Cancun
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Now Sapphire Riviera Cancun Puerto Morelos

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 65 per pet, per night

Service animals exempt from fees

Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Now Sapphire Riviera Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night. Service animals are exempt from fees.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there are 7 onsite restaurants. Nearby restaurants include I Wanna Pizza (2.6 mi), John Gray's Kitchen (2.7 mi), and Sabor de Mexico (2.7 mi).
  • Have fun with onsite activities like kayaking, windsurfing, and archery and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Now Sapphire Riviera Cancun also has 2 poolside bars, 5 bars, and a nightclub, as well as a sauna and a steam room.
8.4.Very good.
  • 2.0.Poor

    Worst Hotel

    It’s a complete rip off hotel. I would not go again as they are trying to rip you off by charging extra money on your card since you are from out of country. In my trip they charged me $194 extr for my child incorrect birth date. Please beware of this hotel and it’s not five star. I would say 2 star. Horrible food, dirty towels, no elevator, no service, and many other factors.

    muzammil, 1 night family trip, Mar 19, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very nice and relaxing stay. Great food, drinks and service compared to other all inclusives I’ve stayed at. Buffet overlooks the ocean. Beautiful pool and fun water slides. Take the bike tour into the Puerto Morales village, it is not to be missed! The only con I can think of is that the beach is not the best for swimming, but it is still great for lounging. Will be sure to return

    2 night trip, Mar 7, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect getaway

    Superb service from the beginning right to the end! Clean, not so big resort with only 1 buffet restaurant and 2 a la carte one each night. Food was delicious and drinks were good. So loved that there was a cafe for an afternoon coffee and snack! Huge pool and an adults only one as well. Beach was wide and long with plenty of chairs and palapa.

    Michael, 3 night trip, Mar 4, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Staff and service were the high points here. The property itself including rooms etc could use some TLC, but generally clean.

    Aaron, 5 night family trip, Dec 26, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Great place !! We enjoyed our service, in special the French Restaurant, !!

    Alexandra, 3 night trip, Dec 21, 2020

    Verified Expedia guest review

  • 6.0.Good

    The Management was very disorganized. My wife and I booked the nicest “ Preferred Club” room at the resort that has a “heated” swim out pool, but the temperature of the swim out pool was cold and unbearable. In fact, several families asked to be relocated, which was unfortunate for us, because then we had children next to us that would scream and jump into the swim out pool and was not enjoyable. We spent all of our time at the Preferred Club pool, since it’s “Adults Only” and higher quality alcohol. The on-site restaurant reservation system was a joke. You were told to line up at certain times in order to make reservations at “Lemon Grass” (hibachi), but somehow they were already filled each night, even though we we were the first in line to make reservations each day. The Christmas dinner reservations were even worse. They sent a letter to all guests that outlined the reservation procedure for the Christmas dinner celebration, but again, had people lining up for 30-45 mins to find out that the entire celebration was full and they could no longer take on anymore people. They explained to everyone that the other restaurants were open and you could make reservations at any of those instead, but that was wrong again and was first-come, first-serve. We were not traveling with children, so thankfully we didn’t have to explain to them why they could not attend the Christmas Dinner. We will never come back and will stick with the neighboring Excellence resort instead.

    Matthew W., 4 night family trip, Dec 21, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Overally great hotel. Food is average in buffet and pretty excellent in restaurants, especially Barefoot Grill. My 3 and 8 year old kids loved kids club a lot ( it has reduced hours due to covid, but enthusiastic and nice teachers). Personel was friendly and attentive, room service excellent. Entertainmentis good enough, but repeats every week (we've been 10 days). Water park was nice. Beach wasn't cleaned promptly, but not that bad. Lots of families with kids, I would love to have more kids activities, and playground would be helpful.

    Marina, 10 night family trip, Dec 19, 2020

    Verified Orbitz guest review

  • 6.0.Good

    Food was disappointing almost every time. Buffet was always the same. No change to food or flavor. Access to a la carte at restaurants was a bit better but not by much. Hotel needs to be remodeled. You can tell it’s old, it’s run down

    7 night family trip, Dec 19, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Loved staying here! Very manageable size and easy to get around. Staff was extremely friendly and accommodating. The beach was super close which was one of the best features. It was hard to get a big group set up for dinner but the food was good. They made Christmas very special. Music was a little too loud by the pool (only one speaker) but very fun pool activities. Overall good vacation

    Jordan, 7 night family trip, Dec 19, 2020

    Verified Expedia guest review

  • 6.0.Good

    Everything was great until the last day. During the check out at the front desk, we asked to book a cab to the airport for us. We were told it would cost $25, which we agreed to pay. When we were in the taxi half way to the airport, we were told by the taxi driver that we had to pay $45. We called the hotel, and the lady from the front desk said she never told us it would be $25 and did not even try to resolve the issue. Stay away from the hotel taxi service and use other shuttle services instead!

    Artie, 3 night family trip, Dec 4, 2020

    Verified Expedia guest review

See all 445 reviews