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Heartland Hotel Queenstown

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Exterior
Chalet Quad Room | In-room safe, iron/ironing board, free WiFi, bed sheets
Superior King View Room | In-room safe, iron/ironing board, free WiFi, bed sheets
Superior Studio, Multiple Beds | In-room safe, iron/ironing board, free WiFi, bed sheets
Superior Studio, Multiple Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Overview of Heartland Hotel Queenstown

Heartland Hotel Queenstown

3-star property
3-star hotel in Queenstown with restaurant and bar/lounge

8.2/10 Very good

1,004 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Non-smoking
  • Bathtub
  • Ski facilities
  • Restaurant
The price is NZ$230
Price available on 29/01/2023
Map
27 Stanley Street, Queenstown, 9197

Room options

About this area

What's nearby

  • In Queenstown City Centre

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 8 min drive

Restaurants

  • 1876 - 3 min walk
  • Rata Dining - 3 min walk
  • The Exchange - 4 min walk
  • Caribe Latin Kitchen - 5 min walk
  • Halo - 5 min walk

About this property

Heartland Hotel Queenstown

A great choice for a stay in Queenstown, Heartland Hotel Queenstown is only 4.4 mi (7.1 km) from the airport. The lobby lounge is a great place to grab a drink, and guests looking for a bite to eat can visit The Hillside Brasserie, which serves breakfast and dinner. Fellow travellers like the comfortable beds and helpful staff.

Languages

Dutch, English, German, Hindi, Japanese, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 81 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Babysitting (surcharge)
  • Children's menu

What to do

  • Beach nearby
  • Bike rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Skiing lessons nearby
  • Waterskiing nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Ski storage

Facilities

  • 7 buildings/towers
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Grab bar near toilet

Languages

  • Dutch
  • English
  • German
  • Hindi
  • Japanese
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Heating
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Mini fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

The Hillside Brasserie – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Lobby Bar – On-site lobby lounge. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Breakfast costs between NZD 20 and NZD 29 for adults, and NZD 10 and NZD 15 for children (approximately)
  • Credit card charges are subject to an extra charge of 1.5 per cent

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Heartland Hotel
Heartland Hotel Queenstown
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Scenic Circle a Line Hotel
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Frequently asked questions

Does Heartland Hotel Queenstown offer free cancellation for a full refund?
Yes, Heartland Hotel Queenstown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Heartland Hotel Queenstown?
As of 27 January 2023, prices found for a 1-night stay for 2 adults at Heartland Hotel Queenstown on 29 January 2023 start from NZ$230, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Heartland Hotel Queenstown?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Heartland Hotel Queenstown?
Sorry, pets aren't allowed.
Is parking offered on site at Heartland Hotel Queenstown?
Yes, there's free self parking.
What are the check-in and check-out times at Heartland Hotel Queenstown?
You can check in from 2:00 PM - 11:00 PM. Check-out time is 10 AM. Contactless check-out is available.
Is there an on-site casino at Heartland Hotel Queenstown?
No, this hotel doesn't have a casino, but Skycity Queenstown Casino (6-min walk) and SKYCITY Wharf Casino (9-min walk) are both nearby.
What is there to do at Heartland Hotel Queenstown and nearby?
Have fun with activities such as cycling, hiking and kayaking, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours.
Are there restaurants at or near Heartland Hotel Queenstown?
Yes, there's an on-site restaurant, The Hillside Brasserie. Nearby restaurants include 1876 (3-min walk), Rata Dining (3-min walk) and The Exchange (4-min walk).
What's the area around Heartland Hotel Queenstown like?
Heartland Hotel Queenstown is located near Queenstown Beach in Queenstown City Centre, a short 13-minute walk from Skyline Gondola and 4 minutes' walk from Queenstown Gardens. Travellers say that the area is walkable and ideal for skiing.

Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.7/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

View is superb and walkable to downtown.
MARIA, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful view of the Lake. Room Was clean and pretty quiet. Staff was very friendly & helpful
Serena, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Enjoyed the view and convenience of the place. Exactly what we needed
Lance, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Good value for money. Nice views from the room and close to the CBD.
Emma, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Hotel location and view is awesome. Bed is pretty stiff/uncomfortable though after long adventure days
2-night trip
Verified Hotels.com guest review

8/10 Very good

Very close to everything. Breakfast very reasonably priced. Would definitely stay again
joanne, 7-night romance trip
Verified Wotif guest review

8/10 Very good

Front units has a good lake view but is next to a busy road.
Vadym, 2-night trip
Verified Wotif guest review

10/10 Exceptional

Awsome location, spacious rooms and clean facilities.
Marissa, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Very spacious room. Room needs fresh up. I will rate my stay 4.5 stars. I will stay again.
Naoki, 3-night family trip
Verified Expedia guest review