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1 room, 2 adults

Olas Altas Inn Hotel & Spa, Mazatlan, Mexico

3.5-star3.5 stars
Great for familiesThis property has good facilities for families.
Ave Del Mar No 719, Mazatlan, SIN, 82140, Mexico

Family-friendly hotel with outdoor pool, near Playa Norte
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Beach
Beautiful beach
Location
Great location
Service
Service is adequate
Food
Food is all right

Olas Altas Inn Hotel & Spa, Mazatlan, Mexico

from NZ$54
  • Standard Room
  • Executive Suite, 1 King Bed

What’s around Olas Altas Inn Hotel & Spa, Mazatlan, Mexico

Landmarks

  • Playa Norte - 7 min walk
  • Mazatlan Aquarium - 9 min walk
  • Teodoro Mariscal Stadium - 19 min walk
  • La Gran Plaza Mall - 27 min walk
  • Plaza Machado - 2.6 mi / 4.2 km
  • Jose Maria Pino Suarez Municipal Market - 2.6 mi / 4.3 km
  • Olas Altas Beach - 2.8 mi / 4.5 km
  • El Faro Lighthouse - 4.6 mi / 7.5 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 28 min drive

At a glance

Key facts

Hotel size

  • This hotel has 80 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-3 PM
  • Check-out time is noon
  • Express check-in/out
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation. This property requires credit card authorization for any bookings where payment for the stay will be made on site instead of at the time of booking.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Children's pool
  • Free use of nearby fitness center
  • Spa services on site
  • Use of nearby fitness center (discount)
Working away
  • Business center
  • Conference space
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 29-inch TV
  • Satellite TV channels
Stay connected
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Olas Altas Inn Hotel & Spa, Mazatlan, Mexico’s small print

Also known as

  • Olas Altas Inn Hotel
  • Olas Altas Inn Hotel Mazatlan
  • Olas Altas Mazatlan
  • Olas Altas
  • Olas Altas Inn & Spa Mazatlan
  • Olas Altas Inn Hotel & Spa Hotel
  • Olas Altas Inn Hotel & Spa Mazatlan
  • Olas Altas Inn Hotel & Spa Hotel Mazatlan

Policies

Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and safety measures are currently in place.

Disinfectant is used to clean the property, and guests are provided with hand sanitizer.

Personal protective equipment, including masks, will be available to guests.

For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Breakfast costs between MXN 100 and MXN 200 for adults, and MXN 100 and MXN 200 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Olas Altas Inn Hotel & Spa, Mazatlan, Mexico

  • Is there a pool at Olas Altas Inn Hotel & Spa?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Olas Altas Inn Hotel & Spa?
    Sorry, pets and service animals aren't allowed.
  • Is parking offered at Olas Altas Inn Hotel & Spa?
    Yes, there's free self and valet parking.
  • What are the check-in and check-out times at Olas Altas Inn Hotel & Spa?
    You can check in from 3 PM to 3 PM. Check-out time is noon.
  • What is there to do near Olas Altas Inn Hotel & Spa?
    Recommended spots to visit include Playa Norte (7-min walk) and Mazatlan Aquarium (9-min walk), along with Teodoro Mariscal Stadium (1 mi) and La Gran Plaza Mall (1.4 mi).
  • Are there restaurants at or near Olas Altas Inn Hotel & Spa?
    Yes, there's an onsite restaurant.

Recent reviews

Good 7.6 From 274 reviews

Exceptional 10.0
A give it a 10 excellent hotel
Really nice hotel very good service
Daniel, us2 night trip
Poor 2.0
Horrible. Don’t stay.
DO NOT STAY AT THIS HOTEL. SPEND YOUR MOMEY SOMEWHERE ELSE. the only good this is the location. I am going to tell everyone i know how shitty of a hotel this is. It’s so stupid that we cannot take food into the room. And then when the security guard LITERALLY BARGED IN OUR ROOM. that was so uncalled for. This hotel is not what the picture show. It is cheap but still. It was also the only hotel available here. The staff was rude from the beginning. The only nice person was the guy that helped with the luggage to the room. There is NO PARKING for the amount of rooms there are. You have to pay for the towels??? You can’t wear just a shirt and shorts to the pool. There are literally so many rules that they do not tell you about on their page. They tell you when you’re here and can’t cancel after that. And you can only get one room key, and you have to keep it in the key slot because it is what keeps the electricity on????. And we have also been told the first night to ask at 9am if they have a room available for us, beach front. The first girl, i think her name is Araceli? She was the only nice one. She told us to keep asking and then when i went again this other girl didn’t even look she just said they didn’t have any which was rude. this is such a shitty place to stay at and a lot of people will know about it. There are so many bad things about this place.
Milagros, us4 night family trip
Fair 4.0
Rude Reception
Very bad customer experience as soon as I walked in. The receptionist was rude and took over 5 minutes to acknowledge me standing there for check-in. The room was plain, musty and very hot. I would not stay here again.
us1 night romance trip
Exceptional 10.0
I had requested a king size bed and recieved two singles (not even queens) I got there late and was tired from driving all day to complain. Other than that the stay was good
William, us1 night romance trip
Good 6.0
Good location, just okay room.
Good things: Location, ocean view; secure, free parking. Less than good: extremely slow wifi; noisy (requested room with ocean view, which also faced pool, which was noisy, and air conditioner was very noisy); room was adequate but screen door to balcony was off track, bathroom was looking very tired.
Lee, ca1 night romance trip
Poor 2.0
OLAS ALTAS is very deceiving in how they attract
This trip was the first in a long time with my family. I had stayed here a year ago and I was very excited. That being said, the front desk staff were not the best communicating with me and my family and several other friends about room reservations. They did not allow easy transitions from 1 reservation to the next. We made different reservations for for the same hotel and they did not accommodate by leaving my parents in the same room; instead they had to relocate to another without beach view. Also, you can not bring in outside drinks into this hotel. THAT'S Bogus!
Hector, us3 night family trip
Poor 2.0
WORST HOTEL EVER
By far the worst hotel I have stayed at in my entire life and this is why: 1. If you get a king size bed you only get 2 towels and they are NOT soft (no hand towels provided) only 2 towels per room ONLY OF YOU ASK FOR MORE AND THEY CANT COUNT THEM WHE YOU CHECK OUT BE SURE YOU WILL BE CHARGED 2. There are water bottles in the room but no message saying their is a cost 3. You get 1 room key ONLY regardless if it’s a 1 king or 2 queen beds 4. The room key operates all outlets and lights in the room if the key is not on the wall key holder you have no electricity 5. The room key deactivates EVERYDAY and the front desk does not mention you have to go to the front everyday to activate it - Never heard of such thing 6. Front Staff are NOT APPROCHABLE they are mean rude worst customer service EVER - they need some major customer service training 7. You MUST wear a hotel wristband at ALL times and it’s very uncomfortable sleeping with IF you don’t have it on you can’t go in the hotel 8. You can not bring in outside beverages you must buy theirs ONLY 9. Room charges you must have the credit card and ID of who booked the rooms at point of check in - my brother paid for my parents room for which they arrived earlier and were not allowed to check in STUPID they had her confirmation when it was booked and paid from hotels.com Please don’t stay here!!!! They don’t deserve anyone’s business
Dalia, us3 night family trip
Poor 2.0
Not worth it. Looking for other hotels next time
The reception staff need a lot of work starting with communication skills. They lack effective skills to help visitors adjust to their stay. One example was having to completely wait for room changes while still at this hotel.
Hector, us3 night family trip
Fair 4.0
Ok
Way to many rules. Stinky sheets. Location is awesome but its not run very well.
Luis, us1 night trip with friends
Exceptional 10.0
The people were so friendly and helpful!! Can't wait to visit again !
Paula, ca12 night family trip

Olas Altas Inn Hotel & Spa, Mazatlan, Mexico

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