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Prince's Gate Hotel, Rotorua, New Zealand

4.5-starOfficial New Zealand Rating provided by Qualmark®
Great for familiesThis property has good facilities for families.
1057 Arawa Street, Rotorua, Bay of Plenty, 3010, New Zealand

Luxury hotel with 2 restaurants, near Tamaki Maori Village
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 1,053 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
Vibe
Awesome vibe
Food
Delicious food

Prince's Gate Hotel, Rotorua, New Zealand

from NZ$100
  • Two Bedroom Suite (In Adjacent Building)
  • One Bedroom Suite (In Adjacent Building)
  • Designer Room
  • Estate Room
  • Classic Room
  • Snug Room
  • Premium Two Bedroom Suite (In Adjacent Building)
  • Duchess Suite

What’s around Prince's Gate Hotel, Rotorua, New Zealand

Landmarks

  • In a provincial park
  • Tamaki Maori Village - 3 min walk
  • Polynesian Spa - 6 min walk
  • Rotorua i-SITE Visitor Centre - 2 min walk
  • Sir Howard Morrison Performing Arts Centre - 2 min walk
  • Government Gardens - 4 min walk
  • Rotorua Arts Village - 4 min walk
  • Blue Baths - 4 min walk

Getting around

  • Rotorua (ROT-Rotorua Regional) - 10 min drive
  • Airport shuttle
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 50 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2:00 PM-10:00 AM
  • Check-out time is 10 AM
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free extended parking

  • Self parking *

  • Free nearby parking

Offsite

  • Area shuttle *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Number of outdoor pools - 3
  • Indoor pool
  • Spa services on site
  • Spa tub
  • Outdoor seasonal pool
  • Sauna
  • Children's pool
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built - 1897
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Disabled parking
  • Wheelchair accessible path of travel
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Premium bedding
Things to enjoy
  • Individually decorated
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Spa

The spa is equipped with a sauna. Public bath/onsen services include an outdoor public bath (no mineral springs).

Dining

Nellie Budd Restaurant - This poolside restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Duke's Restaurant - This poolside restaurant serves breakfast, brunch, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open daily.

Duke's Bar - This bar serves light fare only. Open daily.

Prince's Gate Hotel, Rotorua, New Zealand’s small print

Also known as

  • Hotel Princes Gate
  • Prince's Gate Hotel Rotorua
  • Prince's Gate Hotel Hotel Rotorua
  • Princes Gate Hotel
  • Princes Gate Hotel Rotorua
  • Princes Gate Rotorua
  • Princes Gate
  • Prince's Gate Hotel Rotorua
  • Prince's Gate Rotorua
  • Prince's Gate
  • Prince's Gate Hotel Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Hot springs access available from 7:00 AM to 10:00 PM.
  • This property does not have elevators.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Optional extras

    Self parking costs NZD 0.00 per day

    Rollaway beds are available for NZD 50.0 per day

    Breakfast costs between NZD 30 and NZD 30 for adults, and NZD 15 and NZD 15 for children (approximately)

    Cribs/Infant beds are available for NZD 15.0 per night

    Babysitting/childcare is available for an extra charge

    Airport shuttle service is offered for an extra charge of NZD 30 per person (one way)

    Area shuttle service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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    Recent reviews

    Very good 8.2 From 691 reviews

    Fair 4.0
    Disappointed
    We booked two night but decided to waste the second night after our first night stay. (such a waste of money..) The room is old and tiny, especially the bathroom. Looks quite different from the pics on the website. I know the hotel is old but it definitely needs refurbishment. Wi-Fi is also slow. When we check out, the reception person found we still have one night left. We said to her we were a bit disappointed about the room condition etc and she just replied "alright"...
    nz2 night romance trip
    Exceptional 10.0
    Stylish in Rotorua
    Excellent accommodation. Spacious and comfortable. Could do with some new wallpaper, but otherwise a great place to stay
    Marcus, nzBusiness trip
    Poor 2.0
    Don't bother about this place
    Rooms tiny and old, in state of disrepair. Restaurant understaffed. Restaurant staff overworked and very grumpy. They are more focused on the chores rather than the guests. Breakfasts guests have to help themselves to cutlery. Tables left uncleaned. Staff forbe you off when approached with a question about the menu because you are not at the table she looks after. Menu confusing as to what is included with the items. Hot water thermos near empty. Staff so overworked that they forget to smile and be civil towards the guests who pay for their wages. I have traveled all over the world, this is the worst service I ever had at a restaurant in a hotel. Won't be coming here again. Not good enough for a tourist town. No excuse even having had "a bunch of tourist" at breakfast before us.
    Jack, nzFamily trip
    Very good 8.0
    Gorgeous hotel with a lot of character, friendly staff & great location.
    Elizabeth S, nzRomance trip
    Good 6.0
    Ambivalent impression
    We stayed here for one night. I had been to Rotorua before, and had noticed this hotel due to its charming exterior. In a town where the construction of eye-wateringly ugly modern buildings is apparently a popular sport, Prince's Gate is a lovely relic from a bygone era. Positive: - The general ambience of the hotel is lovely, outside and inside. I do not regret having experienced this. Ambivalent to Negative: - Room sizes are constrained due to the age of the hotel: they are rather small by modern standards. But they are ok for a short stay, and the furnishings are mostly period authentic. - Staff are not particularly friendly. They are professional and courteous enough: but if you are trying to be decidedly upmarket, you do need to have that little extra when engaging with your guests. - We had breakfast at the hotel. The buffet was ok: but again not up to the standards of the sort place this pretends to be. And it was not value for money. - General cleanliness is all right, at least in the room and in public spaces. However, the hygiene of the hotel spa was an outright disaster, and actually disgusting. Given all the above points, the hotel in its current form is not really value for money. In Rotorua, you can pay less than half as much per night, and get a larger, cleaner room with a hygienic pool. But as the building itself has enormous charm, I do hope that they improve in the future: it would be a crying shame if this place were to disappear.
    Alexander, nz1 night romance trip

    Prince's Gate Hotel, Rotorua, New Zealand

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