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SureStay Hotel by Best Western Santa Cruz

Photo gallery for SureStay Hotel by Best Western Santa Cruz

Exterior
Outdoor pool, open 9 AM to 10 PM, pool umbrellas
Outdoor pool, open 9 AM to 10 PM, pool umbrellas
Outdoor pool, open 9 AM to 10 PM, pool umbrellas
Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Overview of SureStay Hotel by Best Western Santa Cruz

SureStay Hotel by Best Western Santa Cruz

2.5 star property
City centre Westside Santa Cruz hotel with outdoor pool

6.2/10 Good

1,001 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
Map
516 Water St, Santa Cruz, CA, 95060

Room options

About this area

What's nearby

  • In Westside Santa Cruz
  • Monterey Bay - 37 min walk
  • Santa Cruz Beach Boardwalk - 7 min drive

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 22 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 41 min drive
  • Monterey, CA (MRY-Monterey Peninsula) - 51 min drive

Restaurants

  • Taqueria Los Pericos - 8 min walk
  • Lulu Carpenter's - 10 min walk
  • Zoccoli's Deli - 10 min walk
  • Tacos Moreno - 10 min walk
  • Chocolate - 11 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

SureStay Hotel by Best Western Santa Cruz puts you 1.9 mi (3 km) from Monterey Bay. Guests can take a dip in the outdoor pool, and freebies such as breakfast, WiFi and self-parking are added perks. Fellow travellers say good things about the helpful staff and location.

Languages

English, Hindi, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Count on Us (Wyndham)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property for guests who have not received COVID-19 vaccination
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 50 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free breakfast

Travelling with children

  • Children stay for free (see details)

What to do

  • Beach nearby
  • Golfing nearby
  • Sailing nearby

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Television in common areas
  • An outdoor pool

Accessibility

  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk

Languages

  • English
  • Hindi
  • Spanish

Room amenities

Be entertained

  • 40-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Bath only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • LED light bulbs
  • Recycling

Fees & policies

Refundable deposits

  • Deposit: USD 100 per stay

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 30 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9 AM to 10 PM
  • The seasonal pool is open from March to October

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; masks are required in public areas for unvaccinated guests.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>This property does not have lifts.</p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

Does SureStay Hotel by Best Western Santa Cruz offer free cancellation for a full refund?
Yes, SureStay Hotel by Best Western Santa Cruz does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at SureStay Hotel by Best Western Santa Cruz?
As of 8 February 2023, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Santa Cruz on 20 February 2023 start from NZ$146, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at SureStay Hotel by Best Western Santa Cruz?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at SureStay Hotel by Best Western Santa Cruz?
Yes, there's an outdoor pool. Guests have pool access from 9 AM to 10 PM.
Are pets allowed at SureStay Hotel by Best Western Santa Cruz?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at SureStay Hotel by Best Western Santa Cruz?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at SureStay Hotel by Best Western Santa Cruz?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Express check-out and contactless check-out are available.
What is there to do at SureStay Hotel by Best Western Santa Cruz and nearby?
Have fun with nearby activities such as sailing and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a seasonal outdoor pool.
Are there restaurants at or near SureStay Hotel by Best Western Santa Cruz?
Yes. Nearby restaurants include Taqueria Los Pericos (8-min walk), Lulu Carpenter's (10-min walk) and Zoccoli's Deli (10-min walk).
What's the area around SureStay Hotel by Best Western Santa Cruz like?
SureStay Hotel by Best Western Santa Cruz is in Westside Santa Cruz, a short 2-minute walk from Ocean Street and 9 minutes' walk from Pacific Avenue. Travellers say that this hotel is in a good location.

Reviews

6.2

Good

6.4/10

Cleanliness

6.9/10

Staff & service

6.7/10

Amenities

6.0/10

Property conditions & facilities

6.9/10

Eco-friendliness

Reviews

8/10 Very good

newly renovated clean property.!!
newly renovated rooms. The receptonist Laura (not sure of her name) who works there 24/7 was amazing. she is a hell of a hard working lady taking care of the property. The owner needs to take care of her in everyway (lodging, boarding, salary, benefits, etc). the owner has renovated the rooms recently and looks good. Nice clean property for the price you pay for the breakfast included.
Vishal, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Shouldn’t be by best western
Random people at all hours of the night knocking on door looking for drugs. Breakfast was not attended to horrible quality food and messy, no body at desk ever, staff referred to me as them classified me as a druggy. My 3 and 6 year olds could not use the pool because it was filthy. And to top it off the roof was getting redone and there was constant nail guns going all Sunday.
Jacklyn, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Nicole, 1-night trip
Verified Expedia guest review

10/10 Exceptional

I really liked the staff !Super nice and accommodating !
valerie, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Ray, 1-night trip
Verified Hotels.com guest review

6/10 Good

Our stay
Hotel stay was good. Check in was slow and had to be exactly at 3 with only one person and multiple people waiting to get help.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Laura at front desk was welcoming & helpful giving local directions
Reina, 3-night family trip
Verified Expedia guest review

8/10 Very good

Hardwood floors
TERRI, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Laura is superb. She was very accommodating and attentive of our needs. The room is nice and clean! Breakfast was good!
Mitzi, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent!
ALFONSO, 1-night trip
Verified Hotels.com guest review