Mercure Grand Jebel Hafeet Al Ain Hotel
4-star hotel in Al Ain with 2 restaurants and free water park
- Free WiFi and free parking
Even though the hotel is not that new anymre, it is a lovely place. The staff is super…
Hotel was good. We initially booked a deluxe room but gave us a free upgrade to a…
Mercure Grand Jebel Hafeet Al Ain Hotel
from NZ$89- Deluxe Double Room, 1 Double Bed
- Deluxe Room, 2 Twin Beds
- Executive Suite, 1 Queen Bed
- Deluxe Suite, 1 Double Bed
- Presidential Suite, 1 King Bed
- Superior Double Room, 1 Double Bed, Poolside
- Superior Room, 2 Twin Beds, Poolside
FAQs for Mercure Grand Jebel Hafeet Al Ain Hotel
Does Mercure Grand Jebel Hafeet Al Ain Hotel offer free cancellation for a full refund? Yes, Mercure Grand Jebel Hafeet Al Ain Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions. What are the cleanliness and hygiene measures currently in place at Mercure Grand Jebel Hafeet Al Ain Hotel? This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners. Is parking offered on site at Mercure Grand Jebel Hafeet Al Ain Hotel? Yes, there's free self and valet parking. Free RV/bus/truck parking is available. Is there a pool at Mercure Grand Jebel Hafeet Al Ain Hotel? Yes, there's an outdoor pool and a children's pool. Are pets allowed at Mercure Grand Jebel Hafeet Al Ain Hotel? Sorry, pets and service animals aren't allowed. What are the check-in and check-out times at Mercure Grand Jebel Hafeet Al Ain Hotel? You can check in from 3 PM - midnight. There's a 50% charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a 50% charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available. Are there restaurants at or near Mercure Grand Jebel Hafeet Al Ain Hotel? Yes, there are 2 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Krispy Kreme (6-min walk), Hardees (6-min walk), and Lawrence's (4.7 mi). What is there to do at Mercure Grand Jebel Hafeet Al Ain Hotel and nearby? Have fun during the warmer months with activities such as hiking. Additional recreation onsite includes racquetball/squash. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Mercure Grand Jebel Hafeet Al Ain Hotel also has a waterslide and a sauna, as well as a steam room and a garden.
Recent reviews
Good 7.8 From 115 reviews
Very good
Nice stay
It was a good experience at the property, you can enjoy the weather. Staff specially restaurants are not that friendly.
Komal, ie1 night trip
Exceptional
Great Christmas stay in Dec. 2020
We had a great stay. The hotel was one of a kind, located on top of the mountail (Jebel Hafeet) and in fact quite fresh - even chilly at night time, in December. (Can't wait to visit it in summertime for a break from the scorching heat of the "lowlands".) I found the staff very (VERY) professional. Ms Thereza and Mr Ali in particular, but also the excellent chef at Belvedere restaurant, the manager and all the staff at breakfast whose name I cannot recall, made it a great stay over Christmas day 2020. (The Christmas dinner and also a quick lunch we had the following day were excellent, quality- and taste-wise; frankly so, for our often too demanding European palate :-).) I had read various negative reviews before coming here, and almost cancelled our booking because of those, but quite honestly, I didn't find a glimpse of a negative experience or a point to raise, asides what cannot be helped: anti-Covid19 measures that made breakfast a race at peak hours (nobody's fault) or the night chill that sometimes prevented us from enjoying our drinks till late on the great balcony at Al Khayma café (still, the staff did their best to accommodate any request we had, any given time.) Same goes for the reception staff at the lobby, and for the room catering staff. We will certainly visit this place again. Two couples and a child, for this matter. From Europe.
Ioannis, ie2 night family trip
Poor
not a good experience
We had to leave one day early Breakfast:i feel safe distancing was not followed as the restaurant was fully packed so we decided to skip the breakfast Service: My wife asked if she can go outside to the outdoor and she was told it was closed... to discover the next day it was open hotel: very outdated! We felt a very unease feeling with bug bites! We decided to leave one day earlier although we paid for it.
salim, us3 night trip
Good
I am hotels.com gold member, was told I’d get a free upgrade, I did not. Was told the hotel was full, it was not. Was told the pool bar was open, it was not. The staff at the pool and restaurant were the least attentive staff I’ve ever come across. Breakfast served in cramped room with no ventilation. Had to ask to keep the doors open. Extremely high covid risk. Hotel it’s self is dated by 30 years, needs major investment. Apart from the view it’s a terrible hotel.
as1 night trip with friends
Very good
The view is good. Good pool Bath rooms not good
Abdul, ie1 night family trip
Fair
This hotel is far from the 4 star it says it is. I would say definitely more like 2.5 stars. It is very much dated. Check in was slow, but I think it's because the hotel is very much understaffed. I was not offered any VIP amenities that is mentioned on Expedia either. Our room was large enough for the rollaway we asked for, but we had to remind check in to put it in our room. Also, we wanted two twin beds and were told someone would come separate them for us. This should be done before guests arrive. In our room, we were left two large towels. We went to call housekeeping, but phones do not include extensions, so we dialed 0. We were given one extra large towel and never given the hand towels we asked for (twice). Old towels are given when you check into the pool (we had to wait for someone at the desk, but again, hotel is understaffed). The grounds had lots of trash strewn about (guests are also to blame for this, but also the lack of staffing--the same lady who brought our rollaway was the same that was seen picking up trash at the pool and at breakfast). We did room service for dinner. Had to call after food was delivered to ask for ice (which comes in a big ice bucket without a top and with a spoon) and other missing items. Steak was definitely overcooked even though we asked for medium. For breakfast, we were allowed to sit 5 to the table though social distancing regulations right now should be 4. Very crowded in the area and uncomfortable for me.
Heather, us1 night trip with friends
Very good
The room was clean but a bit run down. There was mould in the grout in the bathroom but the bed and facility’s were very comfortable. There didn’t seem enough staff for the amount of people and many of the facilities were closed or cornered off eg ice cream shop, restaurants, children’s play area.
Melanie, ie2 night trip with friends
Fair
Unhappy visitor
It was disappointed. I really think that the Hotel needs an overall maintenance. All that was good of our visit was the staff that tried to do everything to help us and was going out of their way to make the stay better. Food was not good at all. Rice was over cooked. Meat was overdone. If we order one thing we was served with something else. But most of all the hotel need to get attention and really the maintenance need attention. Toilets was not working proper. Ac problem. Noises of the water pipes in the evening. Paintwork But a big thank you to the staff
ie3 night trip with friends
Good
Good location on top of hafeet mountain . Rooms can receive some renovations. Swimming pool is nice
us1 night trip with friends
Poor
First and Last time to visit
This hotel is one of the worst hotel in the world. The staff are unfriendly and rood The room is unclean i found a big yellow spot on the bed sheet, and when i ask to change it they said its normal like this its from the washing machine!! Really? The balcony is very small you can't set there only stand And the main reason to choose this hotel is for the view. The tv channels are not stable and all the time stops.
Ahmad Zaher, ie2 night family trip