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1 room, 2 adults

Mercure Grand Jebel Hafeet Al Ain Hotel

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
Jebel Hafeet, P.O. Box 24476, Al Ain, Abu Dhabi, United Arab Emirates

4-star hotel in Al Ain with 2 restaurants and free water park
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
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Restrictions related to your trip

United Arab Emirates may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Even though the hotel is not that new anymre, it is a lovely place. The staff is super…Feb 12, 2021
  • Hotel was good. We initially booked a deluxe room but gave us a free upgrade to a…Jan 6, 2021

Mercure Grand Jebel Hafeet Al Ain Hotel

from NZ$89
  • Deluxe Double Room, 1 Double Bed
  • Deluxe Room, 2 Twin Beds
  • Executive Suite, 1 Queen Bed
  • Deluxe Suite, 1 Double Bed
  • Presidential Suite, 1 King Bed
  • Superior Double Room, 1 Double Bed, Poolside
  • Superior Room, 2 Twin Beds, Poolside

What’s around Mercure Grand Jebel Hafeet Al Ain Hotel

Landmarks

  • In a regional park
  • Wadi Adventure - 2.9 mi / 4.7 km
  • Jebel Hafeet Mountain - 5.9 mi / 9.5 km
  • Al Ain Zoo - 8.8 mi / 14.1 km
  • Al Ain National Museum - 11.7 mi / 18.8 km
  • Al Ain Oasis Park - 11.7 mi / 18.9 km
  • Al Ain Camel Market - 11.9 mi / 19.1 km
  • Al Ain Mall - 12.3 mi / 19.8 km

Getting around

  • Al Ain (AAN) - 29 min drive

At a glance

Key facts

Hotel size

  • This hotel has 124 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • United Arab Emirates may have travel restrictions in place, including self-quarantine, due to COVID-19.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free secured, covered onsite self parking

  • Free secured, covered onsite valet parking

  • Free onsite RV/bus/truck parking

  • Wheelchair-accessible parking on site

  • Free offsite parking within 2 ft

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 coffee shops/cafés
  • Bar/lounge
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Health club
  • Spa treatment room(s)
  • Spa tub
  • Miniature golf on site
  • Hiking/biking trails on site
  • Playground on site
  • Racquetball/squash on site
  • Golfing nearby
  • Free water park access
  • Waterslide
  • Steam room
  • Swim-up bar
  • Sauna
  • Pool sun loungers
  • Pool umbrellas
Working away
  • 24-hour business center
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • Arabic
  • English
  • Filipino
  • Hindi
  • Thai
  • Urdu

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

LE BELVEDERE - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

EDEN ROCK - This poolside restaurant specializes in Italian cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Al Khyama - Overlooking the garden, this café serves light fare only. Reservations are required. Open daily.

Orient Cafe - This café specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Lawrence Bar - This bar specializes in international cuisine and serves dinner only. Happy hour is offered. Open daily.

Recreation

On Site

  • Health club
  • Sauna
  • Spa tub
  • Steam room
  • Miniature golf on site
  • Hiking/biking trails on site
  • Playground on site
  • Racquetball/squash on site
  • Free water park access

Nearby

  • Golfing nearby

Mercure Grand Jebel Hafeet Al Ain Hotel’s small print

Also known as

  • Hafeet
  • Mercure Jebel Hafeet Hotel
  • Mercure Grand Jebel Hafeet Hotel
  • Mercure Grand Jebel Hafeet
  • Mercure Jebel Hafeet Al Ain
  • Mercure Grand Jebel Hafeet Al Ain Hotel Hotel
  • Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
  • Mercure Grand Jebel Hafeet Al Ain Hotel Hotel Al Ain
  • Hafeet Hotel
  • Hotel Mercure Jebel Hafeet
  • Jebel Hafeet Hotel
  • Jebel Hafeet Hotel Mercure
  • Jebel Hafeet Mercure Hotel
  • Mercure Grand Jebel Hafeet Al Ain
  • Mercure Grand Jebel Hafeet Al Ain Hotel
  • Mercure Jebel Hafeet

Policies

Guests under 16 years old are not allowed in the swimming pool, health club, or fitness facility.

Guests can rest easy knowing there's a fire extinguisher on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: AED 15.00 per room, per night

Optional extras

Early check-in can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Late check-out can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Rollaway beds are available for AED 150.0 per night

Buffet breakfast is offered for an extra charge of AED 65 for adults and AED 35 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Mercure Grand Jebel Hafeet Al Ain Hotel

  • Does Mercure Grand Jebel Hafeet Al Ain Hotel offer free cancellation for a full refund?
    Yes, Mercure Grand Jebel Hafeet Al Ain Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Mercure Grand Jebel Hafeet Al Ain Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Mercure Grand Jebel Hafeet Al Ain Hotel?
    Yes, there's free self and valet parking. Free RV/bus/truck parking is available.
  • Is there a pool at Mercure Grand Jebel Hafeet Al Ain Hotel?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Mercure Grand Jebel Hafeet Al Ain Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Mercure Grand Jebel Hafeet Al Ain Hotel?
    You can check in from 3 PM - midnight. There's a 50% charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a 50% charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Mercure Grand Jebel Hafeet Al Ain Hotel?
    Yes, there are 2 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Krispy Kreme (6-min walk), Hardees (6-min walk), and Lawrence's (4.7 mi).
  • What is there to do at Mercure Grand Jebel Hafeet Al Ain Hotel and nearby?
    Have fun during the warmer months with activities such as hiking. Additional recreation onsite includes racquetball/squash. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Mercure Grand Jebel Hafeet Al Ain Hotel also has a waterslide and a sauna, as well as a steam room and a garden.

Recent reviews

Good 7.8 From 115 reviews

Very good 8.0
Nice stay
It was a good experience at the property, you can enjoy the weather. Staff specially restaurants are not that friendly.
Komal, ie1 night trip
Exceptional 10.0
Great Christmas stay in Dec. 2020
We had a great stay. The hotel was one of a kind, located on top of the mountail (Jebel Hafeet) and in fact quite fresh - even chilly at night time, in December. (Can't wait to visit it in summertime for a break from the scorching heat of the "lowlands".) I found the staff very (VERY) professional. Ms Thereza and Mr Ali in particular, but also the excellent chef at Belvedere restaurant, the manager and all the staff at breakfast whose name I cannot recall, made it a great stay over Christmas day 2020. (The Christmas dinner and also a quick lunch we had the following day were excellent, quality- and taste-wise; frankly so, for our often too demanding European palate :-).) I had read various negative reviews before coming here, and almost cancelled our booking because of those, but quite honestly, I didn't find a glimpse of a negative experience or a point to raise, asides what cannot be helped: anti-Covid19 measures that made breakfast a race at peak hours (nobody's fault) or the night chill that sometimes prevented us from enjoying our drinks till late on the great balcony at Al Khayma café (still, the staff did their best to accommodate any request we had, any given time.) Same goes for the reception staff at the lobby, and for the room catering staff. We will certainly visit this place again. Two couples and a child, for this matter. From Europe.
Ioannis, ie2 night family trip
Poor 2.0
not a good experience
We had to leave one day early Breakfast:i feel safe distancing was not followed as the restaurant was fully packed so we decided to skip the breakfast Service: My wife asked if she can go outside to the outdoor and she was told it was closed... to discover the next day it was open hotel: very outdated! We felt a very unease feeling with bug bites! We decided to leave one day earlier although we paid for it.
salim, us3 night trip
Good 6.0
I am hotels.com gold member, was told I’d get a free upgrade, I did not. Was told the hotel was full, it was not. Was told the pool bar was open, it was not. The staff at the pool and restaurant were the least attentive staff I’ve ever come across. Breakfast served in cramped room with no ventilation. Had to ask to keep the doors open. Extremely high covid risk. Hotel it’s self is dated by 30 years, needs major investment. Apart from the view it’s a terrible hotel.
as1 night trip with friends
Very good 8.0
The view is good. Good pool Bath rooms not good
Abdul, ie1 night family trip
Fair 4.0
This hotel is far from the 4 star it says it is. I would say definitely more like 2.5 stars. It is very much dated. Check in was slow, but I think it's because the hotel is very much understaffed. I was not offered any VIP amenities that is mentioned on Expedia either. Our room was large enough for the rollaway we asked for, but we had to remind check in to put it in our room. Also, we wanted two twin beds and were told someone would come separate them for us. This should be done before guests arrive. In our room, we were left two large towels. We went to call housekeeping, but phones do not include extensions, so we dialed 0. We were given one extra large towel and never given the hand towels we asked for (twice). Old towels are given when you check into the pool (we had to wait for someone at the desk, but again, hotel is understaffed). The grounds had lots of trash strewn about (guests are also to blame for this, but also the lack of staffing--the same lady who brought our rollaway was the same that was seen picking up trash at the pool and at breakfast). We did room service for dinner. Had to call after food was delivered to ask for ice (which comes in a big ice bucket without a top and with a spoon) and other missing items. Steak was definitely overcooked even though we asked for medium. For breakfast, we were allowed to sit 5 to the table though social distancing regulations right now should be 4. Very crowded in the area and uncomfortable for me.
Heather, us1 night trip with friends
Very good 8.0
The room was clean but a bit run down. There was mould in the grout in the bathroom but the bed and facility’s were very comfortable. There didn’t seem enough staff for the amount of people and many of the facilities were closed or cornered off eg ice cream shop, restaurants, children’s play area.
Melanie, ie2 night trip with friends
Fair 4.0
Unhappy visitor
It was disappointed. I really think that the Hotel needs an overall maintenance. All that was good of our visit was the staff that tried to do everything to help us and was going out of their way to make the stay better. Food was not good at all. Rice was over cooked. Meat was overdone. If we order one thing we was served with something else. But most of all the hotel need to get attention and really the maintenance need attention. Toilets was not working proper. Ac problem. Noises of the water pipes in the evening. Paintwork But a big thank you to the staff
ie3 night trip with friends
Good 6.0
Good location on top of hafeet mountain . Rooms can receive some renovations. Swimming pool is nice
us1 night trip with friends
Poor 2.0
First and Last time to visit
This hotel is one of the worst hotel in the world. The staff are unfriendly and rood The room is unclean i found a big yellow spot on the bed sheet, and when i ask to change it they said its normal like this its from the washing machine!! Really? The balcony is very small you can't set there only stand And the main reason to choose this hotel is for the view. The tv channels are not stable and all the time stops.
Ahmad Zaher, ie2 night family trip

Mercure Grand Jebel Hafeet Al Ain Hotel