4/10 Fair
24 February 2023
STAY AWAY FROM THIS PLACE!
The room smelled like mold, the shower was dirty and I once had to chase the housekeeper for soap after she had “cleaned”my room. No iron, body lotion or wash cloth. The pool water was cloudy and guests were not allowed to use it. The reception staff could have been professional and friendly. I felt discriminated against because I am a black man. I was told by one of the employees I could not enter the premises without a shirt which I complied immediately, while white guests walked into the hotel and even hung out at the lobby shirtless. They were white, obviously. Also, every time I tried to get a beach towel or return it, I was ignored; customer service was horrible. My stay was not a single penny’s worth.




ANDRE LUIZ
ANDRE LUIZ, 8-night trip
Verified Hotels.com guest review