Eurostars Hacienda Vista Real Hotel, Playa del Carmen, Mexico

For the staff at the reception it was more important to attend the guests who want to book a local tourguide. Guests for rooms had to wait. Difficulties to find the Hotel.com reservation.

Room was clean, but it smelled like if it was humid. Hard to get to the beach, long walk and no options given (golf cart or bikes?). The breakfast was OK.

The Eurostars Hacienda VR has been my go-to hotel for many years because it is one of the most trustworthy and well-kept secrets of PDC. The rooms are beautifully appointed and even though there is bound to be some construction going on to improve a room or two (if you end up being placed in a room with construction just ask to be moved), the front desk staff will really go out of their way to make your stay as perfect as possible. The poolside free breakfast is a nice treat and the free parking is extra convenient. Also, this is one of the only PDC hotels within such a reasonable budget range - please keep the prices this way. The spa is amazing, don’t miss that either!

Overall wasn’t very plesent. Good part is breakfast has many choices, 6 or 7 different fruits, loved pan fried eggs, pancakes, breads, cooked vegetables change every day. Juice, milk and cereal. Part is not good is, shower water is not hot, some morning just completely cold. The doors can’t be locked, asked service desk to fixed it, nothing happened. Double bed is small. Asked for extra comforter, not given any, later the house keeper gave one extra without asking. Arrived on New Year Eve around 10pm at hotel , front desk not making any effort to get us place in restaurant. Front desk tried to sell us Xcaret’s tickets, $4 cheaper, and took $4 per ticket reservation fee, but when I get to the park, they still charged me full price. At least when I got back to them with the receipt, they refunded me the reservation fee. We paid about $460 per night after new year, had a living room and a full kitchen, just feel service didn’t the price and comfort.

First Impression: Good neighborhood, Good architecture, courteous staff, good breakfast, spa Second Impression: Turning on the tub in bathroom #1 caused heavy water leakage from inside walls of bathroom# 2 - caused flooding in bedroom , living room, with lasting smell - Two times. Price of property slightly more than Bellagio/ Venetian in Vegas, but room condition worse than a basic hotel. And paying US $ in a good tourist spot in a non-US location.. Are tourist dumbs? Even in good condition, price paid was slightly high in holiday season. For our case, some Motel 6 chains might have been more maintained than the issues we had to face... We would still stay again, if room condition meets minimum maintenance standards.