Eurostars Hacienda Vista Real Hotel, Playa del Carmen

Great hotel. Staff at desk was fairly good, but staff in cafeteria were beyond fantastic. Located in gated community in Playa Car about 5 mins from Playa del Carmen.

This is my second time staying at this hotel and will be returning soon again :) it's a prefect hotel to visit cancun tours :)

I had ants in my room, I asked if they could do something about it and they didn't. The hotel never had towels available for the pool (I stayed 9 days...really, not once?). And the beds are super hard, like they're laying on concrete so it's not super comfy. But the AC worked, we always had water available. Also, for some odd reason I had to pay as soon as I checked in rather than checked out as indicated on hotels.com

There was no drive up to the lobby. No porter service. We had to drag our bags about 50 yards to the lobby. The Lobby had no air conditioning....90+ degrees.

The hotel does breakfast only this is buffet style with a variety of cereals fruits yoghurt etc as well as hot food. There is a lovely pond out the back of the hotel that has turtles in it. Very clean swimming pool area. Tvs in rooms as well as free wifi at this hotel. They don't serve evening meals but it's a short taxi ride away to restaurants & shops.