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All properties in Puerto de la Cruz, Canary Islands, Spain
1 room, 2 adults

Smy Puerto de la Cruz

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Children's pool
  • Theme park(s) nearby
  • Connecting/adjoining rooms available
Avda. Marques Villanueva del Prado s/n, Puerto de la Cruz, Tenerife, 38400, Spain

4-star hotel with 2 outdoor pools, near Lago Martianez Swimming Pools
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Children's pool
    • Theme park(s) nearby
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Have stayed at this hotel many times and have never been disappointed. The staff try do…Mar 2, 2020
  • Good hotel BUT not for the 4 star: - they have no respect for the disabled people. When I…Jan 6, 2020

Smy Puerto de la Cruz

from NZ$60
  • Single Room
  • Double or Twin Room
  • Family Room
  • Double or Twin Room, Ocean View
  • Double or Twin Room (with extra bed adult)
  • Superior Double or Twin Room
  • Single Room, Sea View
  • Superior Double or Twin Room, Sea View (high floor)
  • Economy Twin Room
  • Double or Twin Room (extra bed child up to 11 years old)
  • Suite
  • Double or Twin Room, Ocean View (1 child up to 11 years old)
  • Family Room, Sea View
  • Family Room (3 Adults and 1 Child)
  • Family Room (2 Adults and 2 Children)
  • Family Room, Sea View (3 Adults and 1 Child)
  • Family Room, Sea View (2 Adults and 2 Children)
  • Suite (3 Adutls and 1 Child)
  • Suite (2 Adults and 2 Children)
  • Double or Twin Room, Ocean View (with extra bed adult)

What’s around Smy Puerto de la Cruz

Landmarks

  • Lago Martianez Swimming Pools - 12 min walk
  • Loro Park - 40 min walk
  • Plaza del Charco - 15 min walk
  • Taoro Park - 16 min walk
  • Garden Beach - 25 min walk
  • Orotava Valley - 1 min walk
  • La Paz Lookout - 3 min walk
  • Sitio Litre Garden - 5 min walk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 26 min drive
  • Tenerife South Airport (TFS) - 66 min drive
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 300 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-11:30 PM
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Self parking* on site (limited)

  • Free nearby parking

Offsite

  • Free shopping center shuttle

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Outdoor tennis court
  • Playground on site
  • Golfing nearby
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Conference space
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1973
  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub only
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Smy Puerto de la Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet meals, snacks, and local beverages included

Entertainment
  • Onsite live performances

Not included
  • Tennis lessons
  • Tennis racquets
  • Premium and/or non-domestic beverages
  • Minibar
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Offsite tours
  • Transportation to offsite activities

Dining

La Palma - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Smy Puerto de la Cruz’s small print

Also known as

  • Hotel Puerto Cruz
  • Hotel Puerto de la Cruz
  • Smy Puerto de la Cruz Hotel
  • Smy Puerto de la Cruz Puerto de la Cruz
  • Smy Puerto de la Cruz Hotel Puerto de la Cruz

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Personal protective equipment, including masks and gloves, will be available to guests.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Self parking costs EUR 8 per day

Safes in guestrooms can be used for EUR 2.20 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Smy Puerto de la Cruz

  • Does Smy Puerto de la Cruz offer free cancellation for a full refund?
    Yes, Smy Puerto de la Cruz does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Smy Puerto de la Cruz currently open?
    This property is closed from October 26 2020 to December 2 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Smy Puerto de la Cruz?
    This property confirms that guests are provided with hand sanitizer and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Smy Puerto de la Cruz?
    Yes. Self parking costs EUR 8 per day. Parking spots may be limited.
  • Is there a pool at Smy Puerto de la Cruz?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Smy Puerto de la Cruz?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Smy Puerto de la Cruz?
    You can check in from 2:00 PM to 11:30 PM. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Smy Puerto de la Cruz?
    Yes, La Palma offers international cuisine and pool views. Nearby restaurants include Edelweiss (3-min walk), Shanghai (3-min walk), and San Amaro (3-min walk).
  • Is there an onsite casino at Smy Puerto de la Cruz?
    No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (13-min walk) is nearby.

Recent reviews

Very good 8.0 From 148 reviews

Exceptional 10.0
Lovely views
I booked with half-board, and while the food was generally quite good, I was a little surprised to have to pay for any beverages at dinner, including water. The hotel itself was lovely with two pools, and the room was comfortable. It is on a large hill, do returning from the main downtown area is a big climb. WiFi was a bit spotty on the 7th floor, and TV had limited English channels. All in all, I would stay again.
Susan, ca6 night trip
Very good 8.0
Hotel in a great location
This is our second time that we stayed in this hotel. Again we had a wonderful time the staff is very friendly and helpful. The hotel is located on top of a hill and has beautiful views from the higher levels. To walk to the town is quite steep. However the hotel provides a shuttle bus service free of charge. The area around the hotel is quite residential and has some very nice restaurants doted around. Also the public bus which is very reasonable and takes you to various places on the Island, the bus stop is just a few minutes walk from the hotel.
Renate, gb6 night romance trip
Very good 8.0
The hotel is located on a hill with great views from the top level to the sea and on the other side the mountain. Steep walk to the town center. However the hotel offers free of charge a bus shuttle service. The hotel has two pools. But pool towels are require a deposit. Use of a Safe, Kettle and mini fridge are also chargeable.
Renate, gb7 night romance trip
Very good 8.0
A little dated, but good value
The hotel was well located near to the centre. A little dated, but comfortable and good value for money. Car parking is problematic with very few spaces in an underground car park with very tight spaces. The food offering was plentiful and varied.
David, gb2 night romance trip
Very good 8.0
Food for thought if you are disabled or asthmatic
Beware - the hotel is only suitable for ablebodied guests! I survived for two weeks only because I had hire car. Without one, I would have been stuck at the hotel - Puerto de la Cruz is very hilly! Parking brought its own problems and was incredibly stressful. The hotel only has two disabled parking spaces in an underground car park that was difficult to access. They really should have direct access to the hotel via a lift, rather than expecting disabled guests to walk up a steep ramp out of the car park, and then another steep hill up to the hotel. It was horrendous! Another big disappointment was the pool. It was freezing! Why not install solar panels to heat the water? The hotel needs serious funding to modernise it and make it more comfortable for guests. One more thing: this hotel is not suitabe for asthmatic guests. If there is a rule for smoking on the balconies, it is not enforced properly. I was unable to use my own balcony or leave the door open because guests on either side smoked. In a hotel with no air conditioning, this is a serious problem. I really wanted to leave my door open at night but couldn't. I reported this to the reception staff three times but was totally ignored. This hotel caters chiefly to tour groups (mostly German) and a solo travellers tend to get ignored. I expected better.
Kirsti, gb14 night trip
Exceptional 10.0
Disappointing meat and fish dishes in restaurant. Excellent salads.
gb10 night romance trip
Exceptional 10.0
This is a lovely hotel in a good area of Puerto de la Cruz. Front desk staff were pleasant and helpful. They greeted us with champagne as we checked in. One evening there was a lovely reception with appetizers. For those who wish a less crowded pool atmosphere, there's a second pool up the lovely stone steps on another level. We were on the breakfast plan and breakfast was very good, all except the coffee which came from a machine and was not very good. The bed was comfortable, our sea view lovely as well as our view Telde. We would have liked more easy to use plug ins in the room. The one beside the bed would have been great, but our adapter would not stay tight enough in it so we could not use it. Overall, a lovely place to stay.
sharon, ca7 night romance trip
Exceptional 10.0
Value for money hotel stay Puerto del la Cruz.
This hotel is certainly value for money, very good breakfast choices and spotlessly clean. I would like to have had tea and coffee facilities in the room but it will not distract me from giving it a 9.99 out of 10.
Terence James, gb1 night family trip
Very good 8.0
The hotel was nice overall, good buffet breakfast, excellent WiFi connection.
gb3 night romance trip
Very good 8.0
Short stay Dercember 2017
Last minute boking at hotel for bed and breakfast and very pleased with accommodation and hotel. Reception staff very friendly and efficient, free parking in garage if availability, location quiet despite being adjacent busy road. Had mountain view room with views of Mount Tiede and afternoon sun on balcony.
Michael, gb3 night romance trip

Smy Puerto de la Cruz

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