6/10 Good
6 September 2022
Complaint
It wasnt value for money. The pictures on website are misleading. The hotel is very primitive. The corridoors arent vibrant enough, just feels depressing. The doors arent really up to security standards as other hotels i went to use key fobs while we use keys. The mechanism is easy to infiltrate as locks can be easily picked. Ive seen a few mice running around the second floor stairway at night!!!. The food was awful. The chicken was over cooked and the menu was very limited. The staff except charis, patience and Andreas wasnt very friendly. A few of the bar tenders are polite but remaining staff arent. The entertainer had an understudy for the aqua aerobics who wasnt even qualified who he left on her own to take the class which is highly risky and unprofessional. The manager of the hotel doesnt know how to speak to his staff properly which is highly unprofessional. I wouldnt recommend anyone stay at this hotel. If im honest i would like a partial refund as paying 588gbp for my stay was definitely not worth it. A few people i met at the resort paid near the same price as i did and got all inclusive and i was half board. Seriously disappointed with this experience.
Verified traveller
6-night family trip
Verified Hotels.com guest review