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All properties in Cardiff, Wales, United Kingdom

Mercure Cardiff Holland House Hotel & Spa

4-star hotel in Cardiff City Centre with spa and indoor pool

  • Free WiFi
From
NZ$182

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  • Pool
  • Classic Triple Room, 3 Twin Beds - Bathroom
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1 / 66Hotel Front – Evening/Night
24-26 Newport Road, Cardiff, CF24 0DD, Wales, United Kingdom
7.8.Good.
  • Hotel was average, definitely not a 4 star! Rooms need a revamp, mould around the window…

    Aug 28, 2021

  • All good

    Aug 15, 2021

See all 271 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Shopping
Dining options
Safe
  • Free WiFi
  • Parking available
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 172 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Separate bedroom

What’s around

  • In Cardiff City Centre
  • Capitol Shopping Centre - 5 min walk
  • New Theatre - 8 min walk
  • St. David's - 8 min walk
  • Cardiff Metropolitan Cathedral of St David - 8 min walk
  • Queen Arcade - 9 min walk
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Privilege, Room, 1 King Bed, View
  • Classic Triple Room, 3 Twin Beds
  • Superior Room, 2 Twin Beds, View
  • Classic Twin Room, 2 Twin Beds
  • Privilege, Room, 1 King Bed
  • Privilege, Room, 1 King Bed

Location

24-26 Newport Road, Cardiff, CF24 0DD, Wales, United Kingdom
  • In Cardiff City Centre
  • Capitol Shopping Centre - 5 min walk
  • New Theatre - 8 min walk

What’s around

Landmarks

  • In Cardiff City Centre
  • Capitol Shopping Centre - 5 min walk
  • New Theatre - 8 min walk
  • St. David's - 8 min walk
  • Cardiff Metropolitan Cathedral of St David - 8 min walk
  • Queen Arcade - 9 min walk
  • Cardiff International Arena - 9 min walk
  • University of South Wales, Cardiff Campus - 9 min walk
  • Cardiff Motorpoint Arena - 10 min walk
  • St. David's Hall - 11 min walk
  • National Museum Cardiff - 12 min walk

Getting around

  • Cardiff International Airport (CWL) - 21 min drive
  • Bristol International Airport (BRS) - 56 min drive
  • Cardiff Queen Street Station - 5 min walk
  • Cathays Station - 14 min walk
  • Cardiff (CFW-Cardiff Train Station) - 18 min walk

At a glance

Hotel size

  • This hotel has 172 rooms
  • This hotel is arranged over 15 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only)*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (GBP 16.00 per day)

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Things to do

  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby

Working away

  • Conference space
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Elevator

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • French
  • Hungarian
  • Polish
  • Spanish

In the room

Home comforts

  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 30-inch flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 9 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Dining

Urban Bar & Kitchen - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of GBP 10.00 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

PetsPay at property

  • Pets are allowed for an extra charge of GBP 15.00 per pet, per night
  • Service animals exempt from fees

ParkingPay at property

  • Self parking costs GBP 16.00 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Diners Club, Barclaycard, debit cards and cash.

Also known as

  • Holland Hotel Cardiff
  • Mercure House Hotel Cardiff
  • Mercure Cardiff Holland House Hotel & Spa Cardiff
  • Mercure Cardiff Holland House Hotel And Spa Wales
  • Mercure Holland House Cardiff Hotel Cardiff
  • Mercure Cardiff Holland House Hotel & Spa Hotel Cardiff
  • Holland House Mercure Cardiff
  • Hotel Mercure Holland House Cardiff
  • Mercure Cardiff Holland Hotel
  • Mercure Cardiff Holland House
  • Holland House Hotel Cardiff
  • Mercure Cardiff Holland House Hotel & Spa Hotel
  • Mercure Holland Hotel Cardiff
  • Mercure Hotel Holland House

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Mercure Cardiff Holland House Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs GBP 16.00 per day.
  • Yes, there's an indoor pool.
  • Yes, dogs are welcome. There's a charge of GBP 15.00 per pet, per night. Service animals are exempt from fees.
  • You can check in from 2:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Urban Bar & Kitchen. Nearby restaurants include The Clink Cymru (4-min walk), Ernest Willows (4-min walk), and I Giardini Di Sorrento Italian Restaurant (5-min walk).
  • Have fun with activities like hiking, mountain climbing, and sailing, and practice your swing at the nearby golf course. Additional recreation onsite includes aerobics . Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Mercure Cardiff Holland House Hotel & Spa also has a Turkish bath and spa services.
7.8.Good.
  • 10.0.Exceptional

    Amazing hotel

    The hotel was really nice; there were a couple of details here and there that it could use a refurbish but nothing really significant ( the carpet was a bit spent next to the elevators, floors not working on the elevator simply had an ugly electrical tape on top of them) but it was not a big deal. Very minor signs really

    Luis, 1 night family trip, Aug 13, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Disappointing

    Had to wait outside car park , for someone to leave to get a space , not a great first impression. Met a man in the lift who was supposed to be in quarantine in your hotel , but he had to go to reception to hand something in ? Booked with you as you had 24 hour room service , having had a extremely long journey , and avoiding public areas as much as possible due to covid ,went straight to my room , 5 o’clock , rang down for room service to be told Not available till seven o’clock , then why do you not update the web page !! decide to wait ordered at Seven took an hour to arrive . Organised for breakfast to come up for 9 o’clock , no sign of it by 9.30 so I rang down , to be told they have no idea , they had not got the order ! Asked for some more milk and coffee as only two in the room , asked why I do not come down to reception to collect ? When I asked about room service on check in I was not told it was unavailable, just that their was a £5 tray charge , and it would be better to go the the bar . Breakfast arrived , I said I would sort payment on check out as I had last nights dinner to pay for , then reception ring me whilst eating my breakfast!!!!! You need to pay !! I am in shock I’ve paid £245 so far you have my credit details what is the problem, where is your customer service appalling I’ve come to reception to settle the very well mannered Isobel assured me nothing is outstanding in my room how can that be ??? She has double checked .

    Jeanette, 1 night business trip, Jul 31, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Broken aircon, terrible mattress, no housekeeping.

    2 night trip with friends, Jul 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Stay at Mercure Hotel Cardiff

    Nice clean rooms and good facilities, great breakfast however bar staff were a little slow serving and did not really seem to know some of the drinks requested

    Sharon, 3 night trip with friends, Jul 23, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Utter disgrace

    Took 1 hour to check in. Air conditioning didn't work and Sounded like a tractor in the room (no joke). Room was close to 40C, couldn't open windows. The staff at reception were poorly trained, the so called manager wasn't helpful, not a care in the world and no apologies for the poor conditions. There were approx 12 people complaining at the same time, another couple had gone up to their room and found that nothing had been cleaned/tidied since another couple had stayed (which with Covid being an issue I think this is a serious matter). More people with complaints kept coming as time went on. We decided to drive back home after wasting over 2 hours of our time there. Safe to say I'll never be using a Mercure hotel again after this experience, and I won't be the only one, the hotel is an utter disgrace. We got in touch with Hotels.com to get a refund which was processed.

    Clint, 1 night family trip, Jul 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I had such a lovely time!! The staff were so kind and genuine and it was a good location to get to know Cardiff. It was VERY hot and I dont think the air conditioning was working properly in my room but if id have raised it i would have been moved. Staff made the hotel good - it was pretty stressful for them the day i arrived and they handled everything coolly and professionally. Nice restaurant and the pool was gorgeous

    Jessy, 1 night trip, Jul 17, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Overall was good parking was not free i paid daily £16 room service wasn’t done even I requested but still no one clean the room

    Abdul wahid, 3 night family trip, Jul 14, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Lovely stay only issue was long check in time -30mins, and air con was broken which made room swelteringly hot. A fan was provided which was great but not in time to cause issues when we were getting ready to go out. The room were spotless though. Don’t think breakfast is worth the money, and the parking arrangements were slightly annoying

    Gemma, 1 night trip with friends, Jul 3, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    A let down

    First thing is first; parking. Car park was full on the first night of a two night stay. NCP car park around the corner and well lit too. Only issue is you cannot come and go from the car parked as you please without having to pay for re-entering on the same day. On the 2nd night, managed to park on-site however, I arrived at 2am and the shutters were down. So pressed for ticket, didn’t work. Called for assistance, didn’t work. Called the hotel reception desk (had to wait to get through). Someone came within 2-3 of answering the phone and let me in. The room was a generous size. The bed wasn’t a double, it was two twins pieced together and it was uncomfortable. Pillows were awful too. The bathroom was a decent size too. Ironboard and iron of good quality. Bathroom had poor ventilation. Shower and bath area were clean. Would’ve been nice to have some bath salt or bath foam provided at the very least. Tele was tiny and fair way away from the bed. A/C didn’t work (wouldn’t drop below 19 and felt warm). A fan was provided. All in all, just a disappointing experience and don’t plan on staying again, certainly not worth the money. Premier Inn would’ve been half the price and more comfortable. Shocking.

    2 night trip, Jun 26, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    I was really impressed with the size of the room and absolutely loved the pool. Overall a very nice hotel with excellent staff. Only one critique, the breakfast was disappointing, not a lot of options. Consider things like scramble and poached eggs, pancakes for the kids, yoghurts and porridge. Will definitely stay there again.

    1 night family trip, Jun 12, 2021

    Verified Expedia guest review

See all 271 reviews