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Novotel Hamburg City Alster

4-star hotel with spa, near Moenckebergstrasse

  • Free WiFi

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8.4.Very good.
  • Modern hotel in a good location if you don’t mind using the ubahn. Entrance to the ubahn…

    Oct 1, 2020

  • The information you gey while you check in .staff where very helpfull

    Oct 20, 2019

See all 236 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Transport options
  • Free WiFi
  • Parking available
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 210 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness center

For families

  • Free cribs/infant beds
  • Private bathroom
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer

What’s around

  • In Hamburg-Nord
  • Miniatur Wunderland - 40 min walk
  • Hamburg Dungeon - 40 min walk
  • Moenckebergstrasse - 20 min walk
  • Hamburg City Hall - 30 min walk
  • Hamburg Wholesale Market - 36 min walk
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Twin Room, 2 Twin Beds
  • Standard Double Room, 1 Double Bed with Sofa bed
  • Superior Room, 1 Double Bed with Sofa bed
  • Standard Double Room, 1 Double Bed


  • In Hamburg-Nord
  • Miniatur Wunderland - 40 min walk
  • Hamburg Dungeon - 40 min walk

What’s around


  • In Hamburg-Nord
  • Miniatur Wunderland - 40 min walk
  • Hamburg Dungeon - 40 min walk
  • Moenckebergstrasse - 20 min walk
  • Hamburg City Hall - 30 min walk
  • Hamburg Wholesale Market - 36 min walk
  • St. Michaelis Church - 44 min walk
  • Alster Lakes - 13 min walk
  • English Theatre Of Hamburg - 16 min walk
  • Museum of Arts and Crafts Hamburg - 17 min walk
  • Mundsburg Center - 17 min walk

Getting around

  • Hamburg Airport (HAM) - 20 min drive
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Central S-Bahn - 20 min walk
  • Hasselbrook Station - 29 min walk
  • Lubecker Street U-Bahn - 4 min walk
  • Lohmuhlenstrasse U-Bahn - 5 min walk
  • Berliner Tor Station - 9 min walk

At a glance

Hotel size

  • This hotel has 210 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed*


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • Onsite self parking (EUR 19 per day; includes in/out privileges)
  • Height restrictions apply for onsite parking
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Fitness facilities
  • Full-service spa
  • Steam room
  • Bicycle rentals nearby
  • Sailing nearby
  • Sauna

Working away

  • 24-hour business center
  • Number of meeting rooms - 7
  • Conference space


  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • Number of buildings/towers - 1
  • Year Built - 2004
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • English
  • German

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Satellite TV channels

Stay connected

  • Free newspaper
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellnessbereich. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Novotel Hamburg Alster Hotel Hamburg
  • Novotel Hamburg City Alster Hotel Hamburg
  • Novotel Hamburg Alster Hotel
  • Novotel Alster Hotel
  • Novotel Hamburg Alster
  • Novotel Alster
  • Hamburg Novotel
  • Novotel Hamburg City Alster Hotel
  • Novotel Hamburg City Alster Hotel
  • Novotel Hamburg City Alster Hamburg

Optional extras

Self parking costs EUR 19 per day with in/out privileges

Buffet breakfast is offered for an extra charge of EUR 21 for adults and EUR 3 for children (approximately)

Pets are allowed for an extra charge of EUR 10 per pet, per night


This property provides breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for a reduced rate. Children age 16 and older are charged as adults.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Novotel Hamburg City Alster does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 19 per day.
  • Yes, pets are welcome. There's a charge of EUR 10 per pet, per night.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Mit Herz & Zucker (6-min walk), Sushi XXL (6-min walk), and Pho Duc (6-min walk).
  • No, this hotel doesn't have a casino, but Casino Esplanade (4-min drive) is nearby.
  • Have fun with nearby activities like cycling and sailing. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room.
8.4.Very good.
  • 8.0.Very good

    Very nice breakfast. Front desk kept items i had left behind then lost them.

    MohammedM, 1 night family trip, Jul 21, 2019

    Verified Expedia guest review

  • 8.0.Very good

    non friendly welcome, price/quality is ok.

    We arrived late at night and the man at reception spoke the bare minimum to us, no welcome, no explanation of wifi/breakfast - bluntly asked for my credit card for deposit/hold without saying how much it was (240euro!). The room was a decent size, beds were very soft, almost too much so, there was a big silverfish bug in our bath when we arrived. Location of the hotel was quite nice, there is a metro entrance outside. Free wifi is limited - then you need to pay for additional data. I think the price/quality was ok.

    Lindsay, 3 night trip with friends, Jul 11, 2019

    Verified guest review

  • 6.0.Good

    Room size is too small. Toilet doesn’t has possibility for hand wash. Poor menu in breakfast for vegetarians.

    2 night family trip, Apr 29, 2019

    Verified Expedia guest review

  • 2.0.Poor


    Wir kennen das Novotel von früheren Aufenthalten in Düsseldorf und Hannover und waren bisher immer zufrieden. Leider war das bei unserem Besuch im Hamburger City Alster nicht der Fall. Gut waren Check-in und Check-out, aber dazwischen war es wirklich nicht dem Standard entsprechend. Obwohl wir erst um etwa 19:00 Uhr anreisten, war das Zimmer nicht sauber: Haare im Wachbecken, Kaffeeflecken auf der Anrichte, und das Bett war auch nicht so nett gemacht wie wir es von Novotel gewohnt waren. Im Restaurant hatten wir zunächst ein Wasser bestellt, nach etwa 20 Minuten Wartezeit habe wir dann Essen und weiter Getränke bestellen „dürfen“, das Wasser kam aber immer noch nicht. Bei der Bestellung wurde uns dann mitgeteilt, dass es von dem an sich schon übersichtlichen Menü nun auch keine Pizza mehr gäbe. Gut, wir bestellten etwas anderes. Nach weiteren 15 Minuten warten, ohne dass irgendetwas gebracht wurde (nicht die Getränke und auch nicht das Wasser auf das wir inzwischen mehr als eine halbe Stunde gewartet hatten), stornierten wir die komplette Bestellung und gingen in einem Restaurant in der Nähe essen. Nach unserer Rückkehr hat meine Frau um etwa 23:00 Uhr bei Housekeeping nach einer Duschhaube gefragt und würde am Telefon sehr unfreundlich behandelt, und eine Duschhaube gab es auch nicht. Insgesamt, war das ein sehr enttäuschender Besuch.

    1 night family trip, Apr 19, 2019

    Verified guest review

  • 10.0.Exceptional

    very well presented very well spoken staff we will be returning

    2 night romance trip, Mar 15, 2019

    Verified Ebookers guest review

  • 10.0.Exceptional

    location is good, breakfast is good, staffs are friendly.

    Randy, 1 night trip, Oct 31, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Close to U Bahn station, nice quiet rooms, good breakfast selection

    Chaz, 5 night trip, Oct 28, 2018

    Verified Expedia guest review

  • 8.0.Very good

    Ideally located

    Spent a week here on holidays & we found the hotel easily & there is an entrance to the underground just about 25 meters from the front door. We found the staff very friendly & helpful. They all spoke good english, this was a bonus for us. We were impressed with the bright clean room but it had two single beds, on the second day we enquired if we could get a double room & this was sorted quickly. We found the bar tenders friendly & were good to crack a joke or two. We had room only so cannot comment on the breakfast. This was too expensive for us but there was a Rewe store a short distance away so we were sorted. We loved our stay here, the bed was comfortable & the shower was great & will return again in the future. Thanks to all your hotel staff for making our stay so enjoyable.

    lod, 7 night trip, Aug 21, 2018

    Verified Expedia guest review

  • 8.0.Very good

    Good base to explore Hamburg

    Good location to explore Hamburg with the U-Bahn right outside. We paid E12 for w ticket which did all of us for the day. Room was nice although a bit tight for 4. Breakfast was excellent - good choices and very nice coffee. We didn't use the bar area but it looked nice. Parking was E18 so we parked on the street at the side for free. Overall very happy.

    Alayne, 1 night family trip, Aug 6, 2018

    Verified guest review

  • 10.0.Exceptional

    Overall stay was very good. Direct access to the train system. Get breakfast at a local baeckerei as this is much better and cheaper than the hotels.

    Lola M, 4 night family trip, Aug 3, 2018

    Verified guest review

See all 236 reviews