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Novotel Hamburg City Alster

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In Hamburg-Nord, Novotel Hamburg City Alster offers a serene retreat with lush gardens and relaxing spa treatments at Wellnessbereich. Stay connected with in-room WiFi, energize at the gym, or catch up on work in the 24-hour business center.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Parking available
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Self parking
  • Room service
  • 7 meeting rooms
  • Meeting rooms
  • 24-hour front desk

For families (6)

  • Free cots/infant beds
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is NZ$184
includes taxes & fees
2 Aug - 3 Aug

Why we love this property

Work and play paradise
Located in the city center's business district, this hotel offers seven meeting rooms and laptop workstations. After work, enjoy the spa, sauna, and gym.
Culinary excellence
The restaurant serves organic and locally-sourced food with a buffet breakfast featuring vegetarian options. A stylish bar completes the dining experience.
Spa sanctuary
The full-service spa invites daily indulgence at this hotel. A sauna, steam room, and fitness area complement the tranquil garden space.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

9.8 out of 10
Exceptional
(6 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Standard Double Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(70 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

7.4 out of 10
Good
(12 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 Double Bed with Sofa bed

Superior Suite, 1 Double Bed with Sofa bed

Superior Suite, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Similar properties

Exterior
Mercure Hotel Hamburg City
Hamburg-Mitte
  • Pet-friendly
  • Parking available
  • Free Wi-Fi
  • Restaurant
8.4 out of 10, Very good, 1,012 reviews
The price is NZ$178
includes taxes & fees
2 Aug - 3 Aug
Mercure Hotel Hamburg City
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About the area

Map
Luebecker Str. 3, Hamburg, HH, 22087

What's nearby

  • Alster-Schwimmhalle - 3 min walk - 0.3 km
  • Alster Lakes - 10 min walk - 0.9 km
  • Hamburger Kunsthalle - 20 min walk - 1.7 km
  • Moenckebergstrasse - 20 min walk - 1.7 km
  • Hamburg City Hall - 8 min drive - 3.0 km

Getting around

  • Hamburg Airport (HAM) - 29 min drive
  • Hamburg Finkenwerder Airport (XFW) - 44 min drive
  • Hamburg Central Station - 18 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hasselbrook Station - 29 min walk
  • Lubecker Street U-Bahn - 4 min walk
  • Lohmuhlenstrasse U-Bahn - 5 min walk
  • Berliner Tor Station - 9 min walk

Restaurants

  • ‪Thai&Indischen Restaurant Curry lounge - ‬7 min walk
  • ‪Döner-time - ‬10 min walk
  • ‪Neshan restaurant - ‬8 min walk
  • ‪Schweinske Hohenfelde - ‬6 min walk
  • ‪Mit Herz und Zucker - ‬5 min walk

About this property

Novotel Hamburg City Alster

  • When you stay at Novotel Hamburg City Alster, you'll be a short five-minute drive from Hamburg City Hall and Miniatur Wunderland. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. A bar/lounge, a fitness centre and a sauna are other highlights at this luxurious hotel. Fellow travellers say good things about the helpful staff. The property is only a short walk to public transportation: Lubecker Street U-Bahn is 4 minutes and Lohmuhlenstrasse U-Bahn is 5 minutes.

At a glance

DONE

Hotel size

    • 210 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.
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Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
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Children

    • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Children aged 15 and younger eat free breakfast
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Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Covered on-site self-parking (EUR 27 per night; includes in/out privileges)
    • Electric vehicle charging point on site
    • Height restrictions apply for on-site parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's games
  • Toys

What to do

  • Sailing nearby

Working away

  • 7 meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2004
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Fitness centre
  • Full-service spa
  • Sauna
  • Steam room
  • Locally sourced food is prioritised
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Some profits reinvested in community and sustainability
  • Uses some LED lighting
  • Waste recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Uses some LED lighting
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 27 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20 per pet, per night

Parking

  • Covered self-parking costs EUR 27 per night with in/out privileges
  • Parking height restrictions apply

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property provides breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for a reduced rate. Children age 16 and older are charged as adults.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

Does Novotel Hamburg City Alster offer free cancellation for a full refund?

Yes, Novotel Hamburg City Alster does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Novotel Hamburg City Alster?

Yes, cats and dogs are welcome. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Novotel Hamburg City Alster?

Yes. Self-parking costs EUR 27 per night. Electric car charging is available.

What are the check-in and check-out times at Novotel Hamburg City Alster?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless check-out is available.

Is there an on-site casino at Novotel Hamburg City Alster?

No, this hotel doesn't have a casino, but Casino Esplanade (4-min drive) is nearby.

What is there to do at Novotel Hamburg City Alster and nearby?

Have fun with nearby activities such as sailing and swimming. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room. Novotel Hamburg City Alster also has a garden.

Are there restaurants at or near Novotel Hamburg City Alster?

Yes, there's an on-site restaurant.

What's the area around Novotel Hamburg City Alster like?

Novotel Hamburg City Alster is in Hamburg-Nord, a short 4-minute walk from Lubecker Street U-Bahn and 19 minutes' walk from Moenckebergstrasse.

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Reviews

Novotel Hamburg City Alster Reviews

8.8

Excellent

9.0

Cleanliness

8.0

Location

8.8

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as rich, delicious, and perfect with a wide selection of options. (54 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Restaurant
Breakfast
Location

Reviews

Verified

10/10 Exceptional

Great hotel in Hamburg close to plenty of dog friendly restaurants. Great parking facilities and friendly staff
Amit, 1-night trip
Verified

10/10 Exceptional

We stayed 3 night in the hotel, very clean and fresh, very good bathroom and beds.
Sanharib, 3-night trip
Verified

8/10 Very good

Comfortable hotel.
Evan, 1-night trip
Verified

10/10 Exceptional

Room was very clean. Staff friendly and curious. Hôtel location perfectly situated next to the metro.
Natalie, 2-night trip
Verified

10/10 Exceptional

Staff are friendly, room is comfortable, food nice.
Natalija, 4-night trip
Verified

10/10 Exceptional

Very friendly staff. Two nice days.
Philippe, 2-night trip
Verified

10/10 Exceptional

Top stay in Hamburg

Very nice hotel with a small childen’s play area, nice staff, cosy bar, and a nice restaurant with children’s menu. Plus u-bahn right outside the lobby. Can really recommend a stay there.
Anne Wärme, 4-night trip
Verified

8/10 Very good

Cleaned room Kindly staffers A bit of a complicated breakfast. A nearby station that is difficult to move luggage A small elevator.
DOHO, 2-night trip
Verified

10/10 Exceptional

Nice hotel for business stays

Great hotel for business stay. Special thanks to the young lady from the breakfast staff who ran after me when I left without my backpack. Now that's service above and beyond!
Ron, 1-night trip
Verified

10/10 Exceptional

Perfect

Nice, clean and helpful personal 🙏
Alireza, 1-night trip
Verified

8/10 Very good

Overall pretty good stay at the hotel, though the shampoo/body wash offered seems a bit lack luster. Also having a menu for the breakfast would be helpful, as asking the greeter at the dinning area with "what options are available, what do you serve, and 2-3 other forums of the same question yielded little results.
Eric, 7-night trip
Verified

10/10 Exceptional

We had a great stay at the Novotel Alster. It was our first visit to Hamburg. The hotel was clean and always smelt lovely. The staff were nice and everything requested was brought up straight away. The breakfast offering was fresh and lovely and I really liked the fresh lemon and ginger tea bar. You are on the door step of the under/overground which was fantastic and about 12 minutes away from the gorgeous town centre. I had no issues and look forward to coming and staying here again. Thanks Novotel!
Sarah, 3-night trip
Verified

6/10 Good

This hotel was a mixed bag. First, the bad: unreliable/inconsistent wifi, mediocre room that had no desk or work space and very little room for 2 adults and 2 kids. It didn't have a fridge and there was barely any horizontal area in the bathroom to even set clothes down while showering. Lights require a room key to operate which was annoying, the kids hated the sofa bed, and the location is LOUD with nights full of screaming police sirens because it is on the corner of two busy streets and it is relatively close to central station (the epicenter of drugs and addicts in Hamburg). All was not terrible though: the staff was great, the property is well-kept and nice, and the breakfast was fantastic. Even though it is near central station, it seemed like a nice area that felt safe (if busy).
David, 3-night trip
Verified

2/10 Poor

Disappointing Stay at Novotel Hotel

recently stayed at your hotel for a week and had a very disappointing experience. Despite booking the highest-priced room, the service fell far below expectations. The staff were unfriendly and unhelpful throughout my stay, which made the experience unpleasant. Additionally, basic amenities like bottled water were not provided in the room, which is surprising given the price point and standard one would expect. Also lot of sounds as some work going on. I hope the management takes this feedback seriously and works on improving the service and guest experience.
suresh, 3-night trip
Verified

10/10 Exceptional

Yes breakfast was fresh but variety is limited
Jacob, 3-night trip
Verified

8/10 Very good

We enjoyed our stay in the hotel.
ABHIJIT, 1-night trip
Verified

10/10 Exceptional

Great location!
Tamarra, 1-night trip
Verified

8/10 Very good

I really enjoyed staying the Hotel.
Shue, 1-night trip
Verified

10/10 Exceptional

Nice hotel with good metro access for the centre of Hamburg
Ken, 4-night trip
Verified

10/10 Exceptional

Good
BYUNGJIN, 1-night trip
Verified

10/10 Exceptional

Thank you so very much Novotel Hotel, socially the gentleman on the counter and the young man in the bar forgot their names, both from Afghanistan, very friendly , highly professional fully experienced and very well behaved. Jennifer is the lady who was refilling the refrigerator and I left her €20.00 on the counter. Hopefully she will receive her tips. Thank you all
Obaidullah, 6-night trip
Verified

10/10 Exceptional

It was great
David, 1-night trip
Verified

10/10 Exceptional

Excelente
Arturo, 1-night trip
Verified

10/10 Exceptional

First class in all departments. Great location. Easy access from airport and central station. Quiet location. Just far enough out of centre to be away from city centre riff-raff. Spacious room. Great staff. Look forward to staying again.
Alistair, 4-night trip
Verified

10/10 Exceptional

Super
Margit, 3-night trip