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Riu Cancun All Inclusive, Cancun

3.5 stars
Blvd. Kukulcan Km 8.5Manzana 50, Lote 5, Zona Hotelera, CancunQROO77500Mexico, ‏‎0800-886-061 (New Zealand Toll Free)
Price Match GuaranteePrice Match Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
Excellent4.2 / 5
Location
Great location
Breakfast
Tasty breakfast
Service
Fantastic service
Wellness Area
Poor wellness & sports facilities
751See all 751 Hotels.com reviews
From 8,697 reviewsTripAdvisor Traveller Rating

Riu Cancun All Inclusive, Cancun

Hotel Info: 0800-886-061 (New Zealand Toll Free)

from NZ$383
  • Standard Oceanview Europe
  • Standard Vista al Mar Mexico
  • Super Saver
  • Junior Suite Mexico - Vista al Mar
  • Standard Europe
  • Standard Suite, 1 Bedroom, Ocean View
  • Standard Oceanview Latam
  • Standard Room Ocean View
  • Standard Mexico -
  • Suite, Ocean View
  • Junior Suite Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 569 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is Noon
Guests booking Junior Suite Mexico, Standard Mexico, or Standard Vista al Mar Mexico should note that cancellations made 72 hours prior to arrival will incur a 2-night penalty for stays from now – April 30, 2016 and 1-night penalty for stays from May 1 – December 23, 2016. In both situations (1 or 2 night penalty) RIU will charge the rate of the first or first 2 nights of stay. For further details, please contact the property using the information contained in your confirmation email.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transport

Parking

  • Free self parking

Other information

  • All-inclusive (gratuities included)

Also known as

  • All Inclusive Riu
  • Riu Cancun All Inclusive
  • Cancun Riu Hotel
  • Riu Cancun Hotel Cancun
  • Riu Cancun Mexico
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  • Riu All Inclusive
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  • Riu Cancun

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
A full stay penalty applies year round for early departures and no-shows for all room types with the exception of Junior Suite Mexico, Standard Mexico, or Standard Vista al Mar Mexico. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

WiFi is available in guestrooms for MXN 190 per 24-hour period (rates may vary)

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • 6 restaurants
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach towels
  • Number of outdoor pools - 4
  • Swim-up bar
  • Health club
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • Conference space
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator/lift
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • WiFi (surcharge)
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included.
Food and beverages

  • All meals, snacks, and local beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

Spa

Relax and indulge in a variety of treatments at the Renova Spa or sunbath alongside one of four freshwater swimming pools. A sauna, Jacuzzi, and gym are also at your disposal at the onsite spa.

Recreation

On Site

  • Health club
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Golfing nearby
  • Parasailing nearby

Riu Cancun All Inclusive, Cancun’s small print

Also known as

  • All Inclusive Riu
  • Riu Cancun All Inclusive
  • Cancun Riu Hotel
  • Riu Cancun Hotel Cancun
  • Riu Cancun Mexico
  • Rui Cancun
  • All Inclusive Riu Cancun
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  • Cancun Riu
  • Cancun Riu All Inclusive
  • Riu
  • Riu All Inclusive
  • Riu All Inclusive Cancun
  • Riu Cancun

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
A full stay penalty applies year round for early departures and no-shows for all room types with the exception of Junior Suite Mexico, Standard Mexico, or Standard Vista al Mar Mexico. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

WiFi is available in guestrooms for MXN 190 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 751 reviews

Riu Cancun All Inclusive, Cancun
Poor1.0 / 5
Horrible
Expected much better. Rooms were horrible! Bedding smelled bad. The full size beds were joined together as one King. We always felt rushed to eat since restruants were not always opened. We were not able to visit other Riu properties because we were told they were upscale properties. Would not stay here ever again!
3 night family trip
Riu Cancun All Inclusive, Cancun
Outstanding5.0 / 5
Recommend to anybody
Awesome. Only recommendation is wifi in rooms
5 night trip with friends
Riu Cancun All Inclusive, Cancun
Outstanding5.0 / 5
Great experience for our calm family of three.
We spent 6 nights at the Riu Cancun over Spring Break. (My husband and I are 46 and we have a 12 year old daughter.) We all loved everything about our stay. Even though it was Spring Break, we always found a place to sit at the pool and we never had to wait for anything. There are plenty of places to sit in the common areas. We thought the food at the main buffet for breakfast, lunch and dinner was fantastic. This is the first time we have ever stayed at an all-inclusive and the first time we've visited Mexico, so we can't compare this to other places, but we have nothing but positive comments to share. I read A LOT of reviews of the Riu Cancun before we left, so I was mentally prepared and warned about a few things that I didn't find to be true. People had complained that it was crowded and noisy, that the staff wasn't helpful and that there were too many rules. I did not experience any of that. It didn't feel crowded to me because the place is HUGE and even though there was a lot of activity in the evening, we couldn't hear anything from our room. Everyone was extremely nice and helpful to us from the moment we arrived until the moment we left. And, I appreciate the rules and thought it was all reasonable. I highly recommend staying at the Riu Cancun. For us, it is probably a once in a lifetime experience, because it was expensive but I think it was worth it!
6 night family trip
Riu Cancun All Inclusive, Cancun
Excellent4.0 / 5
Excellent value, great atmosphere and crowds
Overall this hotel is a great value. They have a lot of space on its property with plenty of pools, and the entertainment area where they put on shows is centered opposite the best outdoor/pool bar. The shows were a lot of fun and the energy is pretty high at this place. My GF and I also met some great people, so the crowds here are fun and approachable, of all ages, but mainly young adults. We never really drank inside the room which had 4 liquors included bc they weren't that great. The food was solid overall.
4 night romance trip
Riu Cancun All Inclusive, Cancun
Excellent4.0 / 5
Birthday Fun
Everything was great at this particular resort, such as the entertainment, food, alcohol and the service. The one thing I had an issue with was that the wifi in the room is $23 but anywhere on the ground floor is unlimited access. In addition, on the day of my birthday the hotel staff surprised me with a fruit basket and decorated my room with balloons. It was very thoughtful.
3 night trip with friends

See all reviews

Riu Cancun All Inclusive, Cancun

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