Diwane Hotel & Spa Marrakech

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Outdoor pool
Outdoor pool
Outdoor pool
Junior Suite | Room

Overview of Diwane Hotel & Spa Marrakech

Diwane Hotel & Spa Marrakech

4.0 star property
4-star hotel with 2 restaurants, near Majorelle Gardens

7.6/10 Good

232 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
24 Rue Yougoslavie - Gueliz, Marrakech, 40000
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Health club
  • Children's pool
  • Pool bar
  • 2 coffee shops/cafes
  • Spa services
  • Massage/treatment rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
For families
  • Children's pool
  • Refrigerator
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

Getting around

  • Menara Airport (RAK) - 16 min drive
  • Marrakech Central Station - 16 min walk
  • Airport pick-up service

About this property

Diwane Hotel & Spa Marrakech

4-star hotel in the heart of Gueliz
Consider a stay at Diwane Hotel & Spa Marrakech and take advantage of free full breakfast, an airport shuttle, and a poolside bar. For some rest and relaxation, visit the Turkish bath/hammam, and indulge in a facial, a body treatment, or a body scrub. Enjoy a meal at the two onsite restaurants. Free in-room WiFi is available to all guests, along with a terrace and 2 coffee shops/cafes.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self parking
  • A front desk safe, wedding services, and massage treatment rooms
  • Tour/ticket assistance, an elevator, and a 24-hour front desk
  • Guest reviews give top marks for the overall value and pool
Room features
All guestrooms at Diwane Hotel & Spa Marrakech include thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and bidets
  • Plasma TVs with satellite channels
  • Refrigerators, daily housekeeping, and phones

Languages

Arabic, English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 115 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Local laws may restrict unmarried guests from sharing a room

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, covered onsite self parking

Transfers

  • Airport pickup on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning
  • 2 restaurants
  • 2 coffee shops
  • Bar/lounge
  • Poolside bar

Traveling with children

  • Children's pool

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • An outdoor pool
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Languages

  • Arabic
  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Partially open bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MAD 16.5 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of MAD 35 per vehicle

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Rollaway beds are available for MAD 250.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Diwane
Diwane Hotel
Diwane Hotel Marrakech
Diwane Marrakech
Hotel Diwane
Diwane Hotel Spa Marrakech
Diwane & Marrakech Marrakech
Diwane Hotel & Spa Marrakech Hotel
Diwane Hotel & Spa Marrakech Marrakech
Diwane Hotel & Spa Marrakech Hotel Marrakech

Frequently asked questions

Does Diwane Hotel & Spa Marrakech offer free cancellation for a full refund?
Yes, Diwane Hotel & Spa Marrakech does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Diwane Hotel & Spa Marrakech?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Diwane Hotel & Spa Marrakech?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Diwane Hotel & Spa Marrakech?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Diwane Hotel & Spa Marrakech?
Yes, there's free self parking.
Is airport shuttle service offered by Diwane Hotel & Spa Marrakech?
Yes, a shuttle from the airport to the hotel is available. The charge is MAD 35 per vehicle.
What are the check-in and check-out times at Diwane Hotel & Spa Marrakech?
You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Diwane Hotel & Spa Marrakech?
No, this hotel doesn't have a casino, but Le Grand Casino de la Mamounia (6-min drive) and Casino de Marrakech (8-min drive) are both nearby.
What is there to do at Diwane Hotel & Spa Marrakech and nearby?
Diwane Hotel & Spa Marrakech has an outdoor pool and a Turkish bath, as well as spa services and a garden.
Are there restaurants at or near Diwane Hotel & Spa Marrakech?
Yes, there are 2 onsite restaurants. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change).
What's the area around Diwane Hotel & Spa Marrakech like?
Diwane Hotel & Spa Marrakech is a short 19-minute walk from Majorelle Gardens and 4 minutes' walk from Carré Eden Shopping Center.

Overall score and ratings

7.6

Good

7.9/10

Cleanliness

7.9/10

Staff & service

6.8/10

Amenities

7.1/10

Property conditions & facilities

6.9/10

Eco-friendliness

6/10 Good

The property is dated but still neat and tidy, house keeping is slow to react. Hotel is in excellent location
Nadim, 3-night family trip
Verified Expedia guest review

4/10 Fair

Definitely not a 4 star hotel. 2 at best.
Alaa, 1-night trip
Verified Expedia guest review

8/10 Very good

mouhiydine, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful older hotel. Very clean and well maintained, with a great atmosphere. The staff are friendly and helpful. Nice breakfast too.
1-night trip with friends
Verified Expedia guest review

8/10 Very good

5-night trip
Verified Expedia guest review

10/10 Exceptional

Great family hotel
Staff were friendly and helpful, nice pool thanks Azeem for looking after us with sun beds and towels 😏 We would definitely recommend this and come back to stay again
Anwaar, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good good good good. Good
1-night family trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

2/10 Poor

Didn’t found my reservations they were saying we work through different company that’s why we could found the reservations that’s crazy.stay there for more than 1.5 h no one care just wait wait no result until I have to found another hotel to spend my days there.
3-night family trip
Verified Expedia guest review

4/10 Fair

Though indicated as amenities for a triple room, there was no bath tub, no mini bar, and no balcony. Only heavy duty curtains up at the window so no privacy in the room when curtains are open during the day. The windows are not sound proof. The room was not as shown in the photos. The refrigerator was rusty. The shower was full of mould and the shower curtains were mouldy which we had to request to be changed, The hand rail in the shower was rusty (very unsafe). No ATM on site as indicted on website. Spa facilities - only one member of staff was available at any one time so was unable to experience treatments as a pair or as a small group. Expected more from a 4 star hotel.
June2019, 6-night family trip
Verified Expedia guest review