Conrad Tulum Riviera Maya

Photo gallery for Conrad Tulum Riviera Maya

Primary image
Beach
Pool
Pool
Pool

Overview of Conrad Tulum Riviera Maya

Conrad Tulum Riviera Maya

5.0 star property
Tulum beachfront hotel with 7 restaurants and spa

9.6/10 Exceptional

24 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774
Main amenities
  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 3 beach bars
  • 2 poolside bars and 3 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Breakfast available
  • Free children's club
  • 24-hour fitness center
  • Beach umbrellas
  • Beach cabanas
  • Beach towels
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

Room options

About this area

What's nearby

  • On a private beach
  • Akumal Beach - 5 min drive
  • Tulum National Park - 13 min drive
  • Tulum Mayan Ruins - 20 min drive
  • Gran Cenote - 25 min drive
  • Playa Paraiso - 33 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 82 min drive
  • Cozumel Intl. Airport (CZM) - 28.4 miles/45.7 km

Restaurants

  • Mikado - 4 min drive
  • Portofino - 5 min drive
  • Beached Bikini Bar and Grill - 5 min drive
  • La Palapa - 5 min drive
  • Cosme's Taqueria - 5 min drive

About this property

Conrad Tulum Riviera Maya

5-star luxury hotel by the ocean
Consider a stay at Conrad Tulum Riviera Maya and take advantage of 3 beach bars, 2 poolside bars, and a terrace. This hotel is a great place to bask in the sun with a private beach, beach cabanas, and beach umbrellas. Indulge in a facial, a massage, and a body treatment at the onsite spa. Be sure to enjoy a meal at any of the 7 onsite restaurants, which feature local and international cuisine and ocean views. Free WiFi in public areas is available to all guests, along with shopping on site and 2 coffee shops/cafes.
Additional perks include:
  • 5 outdoor pools with cabanas and sun loungers
  • Free valet parking
  • Full breakfast (surcharge), wedding services, and concierge services
  • A computer station, express check-in, and a banquet hall
Room features
All 449 rooms feature comforts such as private plunge pools and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with hair dryers
  • 65-inch flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Guest accommodations are accessible via mobile device

Safety measures

Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 449 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 3:00 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 7 restaurants
  • 3 bars/lounges
  • 3 beach bars
  • 2 poolside bars
  • 2 coffee shops

Traveling with children

  • Children stay free
  • Free children's club
  • Supervised childcare (surcharge)

What to do

  • On a private beach
  • Shopping
  • Ecotours nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 11 buildings/towers
  • Built in 2021
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • 5 outdoor pools
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Closed captioned TV
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 65-inch flat-screen TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Espresso maker

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Private plunge pool
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Hair dryer
  • Towels

Stay connected

  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Mobile key entry
  • Restaurant dining guide

Special features

Spa

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.

Dining

Maratea Mediterranean - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Restaurant 'de Autor' Che - Overlooking the ocean, this fine-dining restaurant specializes in local and international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Teppanyaki - Overlooking the ocean, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
UKAI SUSHI - Overlooking the ocean, this sushi bar specializes in sushi and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Deli Café - This coffee shop serves breakfast, lunch, and light fare. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between USD 15 and USD 35 for adults, and USD 10 and USD 25 for children (approximately)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Frequently asked questions

Does Conrad Tulum Riviera Maya offer free cancellation for a full refund?
Yes, Conrad Tulum Riviera Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Conrad Tulum Riviera Maya?
As of 7 October 2022, prices found for a 1-night stay for 2 adults at Conrad Tulum Riviera Maya on 11 October 2022 start from NZ$681, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Conrad Tulum Riviera Maya?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Conrad Tulum Riviera Maya?
Yes, there are 5 outdoor pools.
Are pets allowed at Conrad Tulum Riviera Maya?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Conrad Tulum Riviera Maya?
Yes, there's free valet parking.
What are the check-in and check-out times at Conrad Tulum Riviera Maya?
You can check in starting at 3:00 PM. Check-out time is 3:00 PM. Express check-in and contactless check-in and check-out are available.
What is there to do at Conrad Tulum Riviera Maya and nearby?
Conrad Tulum Riviera Maya has 2 poolside bars, 3 beach bars, and a private beach, as well as a spa and a 24-hour fitness center.
Are there restaurants at or near Conrad Tulum Riviera Maya?
Yes, there are 7 onsite restaurants, featuring alfresco dining, local and international cuisine, and ocean views. Nearby restaurants include La Palapa (2.7 mi), Portofino (3.2 mi), and Taverna Akumal (3.7 mi).
Does Conrad Tulum Riviera Maya have any outdoor private spaces?
Yes, every room features a private plunge pool and a furnished balcony or patio.
What's the area around Conrad Tulum Riviera Maya like?
Conrad Tulum Riviera Maya is located a short 9-minute walk from Xcacel Beach.

Overall score and ratings

9.6

Exceptional

10.0/10

Cleanliness

10.0/10

Staff & service

9.7/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Exceptional

Highly recommend the conrad
Amazing customer service make you feel like royalty while there. I have never felt so cared for with any other hotel.
Angelic, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Karla, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing place to stay!
Absolutely amazing! Top notch service and restaurants.
Shannon, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was very friendly, the hotel grounds were very nice (minus the seaweed), and the breakfast buffet was THE BOMB! The only thing that wasn't the best was the seaweed. I understand the hotel staff has no control over natural elements, but it really made the hotel beaches un-swimmable.
Raymundo, 4-night romance trip
Verified Orbitz guest review

10/10 Exceptional

My girlfriend and I stayed here for 3 nights. We needed a get away to unwind at and this was the perfect place. The staff was attentive, the rooms were impeccable and the food at all restaurants was great. I’d recommend this hotel to anyone wanting a relaxing getaway in Tulum.
Travis, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The Conrad was recently opened, so all of the facilities are modern and top-notch. If you are looking for a resort-style vacation that is away from the hustle and bustle of Cancun or the hyper-trendy scene of Tulum's beach destinations, this is for you. The restaurants are all top-notch; the many "infinity pools" are just awesome to chill at; and the staff is beyond hospitable. Go when the sargasso isn't washing up on shore, though. Like every other beach-front property, Conrad suffers from it significantly.
Jared, 8-night family trip
Verified Travelocity guest review

8/10 Very good

Talayeh, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Johannes, 5-night trip
Verified Hotels.com guest review

6/10 Good

Caroline, 4-night trip
Verified Expedia guest review

10/10 Exceptional

John, 5-night trip
Verified Expedia guest review