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Excellence Riviera Cancun - Adults Only All Inclusive

Photo gallery for Excellence Riviera Cancun - Adults Only All Inclusive

Front of property
Private beach, beach volleyball, beach bar, sailing
Private beach, beach volleyball, beach bar, sailing
6 outdoor pools, free pool cabanas
6 outdoor pools, free pool cabanas

Overview of Excellence Riviera Cancun - Adults Only All Inclusive

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Excellence Riviera Cancun - Adults Only All Inclusive

5.0 star property
Beachfront property in Puerto Morelos with spa, beach bar

9.4/10 Exceptional

1,058 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580

Room options

About this area

What's nearby

  • On a private beach
  • Moon Palace Golf Club - 20 min drive
  • Maroma Beach - 21 min drive
  • Riviera Cancun Golf Resort - 28 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 25.5 miles/41.1 km

Restaurants

  • Dona Sonia - 6 min drive
  • Fonda Americana Grill - 6 min drive
  • El Sazon Jarocho - 7 min drive
  • Las Koras - 8 min drive
  • Tanino’s - 8 min drive

About this property

Excellence Riviera Cancun - Adults Only All Inclusive

Excellence Riviera Cancun - Adults Only All Inclusive offers a private beach where you can play volleyball or sip a drink at the beach bar, plus you'll have access to on-site sailing and kayaking. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. The Kitchen Table, one of 10 restaurants, serves international cuisine and is open for breakfast and lunch. Other highlights at this luxurious property include 11 bars/lounges, a rooftop terrace and a poolside bar. Fellow travellers say good things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 440 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–10:00 AM
  • 10 restaurants
  • 11 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Hiking/biking trails
  • Kayaking
  • Sailing
  • Shopping

Working away

  • 4 meeting rooms
  • Conference space (104410 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Free pool cabanas

Facilities

  • 9 buildings/towers
  • Built in 2004
  • ATM/banking
  • Rooftop terrace
  • Garden
  • 24-hour fitness centre
  • Adjacent to a golf course
  • 6 outdoor pools
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi
  • Free international calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Spa

MIILE SPA has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

The Kitchen Table – This buffet restaurant specialises in international cuisine and serves breakfast and lunch.
Agave – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Spice – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Chez Isabelle – This restaurant specialises in French cuisine and only serves dinner. Open daily.
Basmati – This restaurant specialises in Indian cuisine and only serves dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

No shows require payment in full, including taxes and service fee.

Also known as

Excellence Riviera Cancun Adults Only Puerto Morelos
Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
Excellence Riviera Cancun Adults Puerto Morelos
Excellence Riviera Cancun Adults
Excellence Riviera Cancun Adults Only All Inclusive
Excellence Riviera Cancun Adults All Inclusive
Excellence Riviera Cancun Adu
Excellence Riviera Cancun Adults Only All Inclusive

Frequently asked questions

Does Excellence Riviera Cancun - Adults Only All Inclusive offer free cancellation for a full refund?
Yes, Excellence Riviera Cancun - Adults Only All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Excellence Riviera Cancun - Adults Only All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Excellence Riviera Cancun - Adults Only All Inclusive?
Yes, there are 6 outdoor pools.
Are pets allowed at Excellence Riviera Cancun - Adults Only All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Excellence Riviera Cancun - Adults Only All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Excellence Riviera Cancun - Adults Only All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Excellence Riviera Cancun - Adults Only All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and volleyball and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , pilates and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 6 outdoor swimming pools. Excellence Riviera Cancun - Adults Only All Inclusive also has 11 bars, a private beach and a 24-hour fitness centre, as well as a sauna and a garden.
Are there restaurants at or near Excellence Riviera Cancun - Adults Only All Inclusive?
Yes, there are 10 on-site restaurants, featuring international cuisine. Nearby restaurants include tanino’s (2.5 mi), Blue Morelos (2.5 mi) and John Gray's Kitchen (2.5 mi).
Does Excellence Riviera Cancun - Adults Only All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
What's the area around Excellence Riviera Cancun - Adults Only All Inclusive like?
Excellence Riviera Cancun - Adults Only All Inclusive is a short 1-minute walk from Arrecife de Puerto Morelos National Park and 14 minutes' walk from Puerto Morelos Beach.

Reviews

9.4

Exceptional

9.7/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.5/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

We loved this resort, it was so nice, relaxing, the food was great. We definitely will go back!
Sandra, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The staff was excellent, the entertainment was fun, and the place was clean. Loved our stay and we will be back.
Susan, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

I loved this resort. Amazing and beautiful place.
Verified Expedia guest review

10/10 Exceptional

Wow. Just wow. My husband and I just returned home tonight from our 3 year anniversary trip and we can not wait to go back. From the moment we stepped out of our shuttle at the airport we were treated like royalty. That’s truly the only way to describe the experience with the staff. Every single member of the staff goes out of their way to say hello and make sure you have everything you could need. The food was absolutely incredible, we tried numerous of the restaurants and bars; all of which left us in a serious food coma. The drinks were amazing and the bartenders very quickly learn what you like and will remember you every time you go up. The grounds were stunning. Very well maintained and so many fun creatures running around to see. I am a plant collector, so seeing some of my house plants in their natural habitat right outside of our room was just a dream for me. The concierges were extremely knowledgable and helpful in booking reservations, taxis, and adventures! AQUAWORLD IS A MUST VISIT! If there is any ONE thing we recommend, it is stopping to see the wonderful man at the desk and booking a tour with them. The jungle tour with snorkeling is a must do on your vacation. Truly incredible experience. We have not stopped talking about booking our next trip down. We could not recommend this resort any higher. It truly exceeded our expectations on every level.
Morgan, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Emily, 5-night trip
Verified Expedia guest review

10/10 Exceptional

This resort was so beautiful and clean! The staff were so friendly and helpful! The amenities were great (paddle board, kayak, etc) if you wanted to explore a bit within the resorts beach area. There were plenty of beach huts for everyone and the service was terrific. We wanted for nothing!! The rooms are spacious, well stocked and clean. It was a perfect getaway!
Elizabeth Ann, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Clean and beautiful campus. Staff was friendly and always more than happy to assist or just talk. Went out of their way to make our stay enjoyable. One suggestion: there did not seem to be enough blue rafts and chairs, even with lower off season capacity. They should invest more in these items so every patron can get a spot to relax or floaty to cool down on.
Taylor, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved everything about this resort . I’ve never had such great service at a resort. All staff is amazing, kind, and hard working! The food choices blew my mind. Cons are hot tubs are cold and ocean is so dirty.
Karina, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The staff was so friendly. They remember your name. It did not feel over crowded. The beach was walking distance. Various places to eat. I would go back again. I can’t wait to book my next trip with Excellence.
Minerva Tibursia, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Alexandria, 4-night trip
Verified Expedia guest review