Etéreo, Auberge Resorts Collection
Upmarket beachfront resort with spa, near Maroma Beach
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Etéreo, Auberge Resorts Collection
Photo gallery for Etéreo, Auberge Resorts Collection
Overview of Etéreo, Auberge Resorts Collection
8.8 out of 10 Fabulous
8.8/10 Fabulous
Property highlights
- Pool
- Spa
- Pet-friendly
- Free parking
- Free WiFi
- Restaurant
Paseo Kanai 16, Playa del Carmen, QROO, 77730
Main amenities
- Daily housekeeping
- On the beach
- 3 restaurants and 2 bars/lounges
- Full-service spa
- 2 outdoor pools
- Breakfast available
- Fitness centre
- Steam room
- Free beach cabanas
- Beach umbrellas
- Beach sunloungers
- Beach towels
Feel at home
- Free cots/infant beds
- Babysitting (surcharge)
- Children's pool
- Children's club (surcharge)
- Connecting/adjoining rooms available
- Separate bath and shower
Room options
View all photos for Two Bedroom Ocean Penthouse with Plunge Pool
Two Bedroom Ocean Penthouse with Plunge Pool
View all photos for Ocean Suite with Plunge Pool
Ocean Suite with Plunge Pool
View all photos for Ocean Studio with Sky Deck and Plunge Pool
Ocean Studio with Sky Deck and Plunge Pool
View all photos for Two-Bedroom Ocean Veranda Duplex with Plunge Pool
Two-Bedroom Ocean Veranda Duplex with Plunge Pool
View all photos for Ocean Studio - 2 Queens
Ocean Studio - 2 Queens
View all photos for One Bedroom Ocean & Sunset Suite with Plunge Pool
One Bedroom Ocean & Sunset Suite with Plunge Pool
View all photos for Three Bedroom Ocean Penthouse with Plunge Pool
Three Bedroom Ocean Penthouse with Plunge Pool
View all photos for Mangrove Studio with Plunge Pool - 2 Queens
Mangrove Studio with Plunge Pool - 2 Queens
View all photos for Mangrove Studio with Plunge Pool
Mangrove Studio with Plunge Pool
View all photos for Two Bedroom Ocean & Sunset Suite with Plunge Pool
Two Bedroom Ocean & Sunset Suite with Plunge Pool
View all photos for Three-Bedroom Ocean Veranda Duplex with Plunge Pool
Three-Bedroom Ocean Veranda Duplex with Plunge Pool
View all photos for Ocean Studio
Ocean Studio
View all photos for Ocean Studio with Plunge Pool
Ocean Studio with Plunge Pool
View all photos for Ocean Suite with Sky Deck and Plunge Pool
Ocean Suite with Sky Deck and Plunge Pool
View all photos for Mangrove Studio
Mangrove Studio
About this area
What's nearby
- On the beach
- Maroma Beach - 1 min walk
- Tres Rios Ecopark - 16 min drive
- El Camaleón Mayakoba Golf Course - 16 min drive
- Gran Coyote Golf - 17 min drive
- Quinta Avenida - 21 min drive
- Mamitas Beach - 29 min drive
- Playa del Carmen Main Beach - 30 min drive
- Central Square - 23 min drive
- Playa del Carmen Maritime Terminal - 25 min drive
- Playacar Golf Club - 27 min drive
Getting around
Restaurants
- Aromes - 16 min drive
- Jaal-Ha - 18 min drive
- Beach Bar - 18 min drive
- Ma Loo Bar - 16 min drive
- Pajarito - 15 min drive
About this property
Etéreo, Auberge Resorts Collection
Languages
English, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)
Social distancing
Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site antigen/rapid COVID-19 testing is available for a USD 50 fee; reservations required for on-site testing
This information is provided by our partners.
At a glance
Hotel size
- 75 units
- Arranged over 3 floors
Arriving/Leaving
- Check-in time from 3:00 PM until anytime
- Early check-in subject to availability
- Minimum check-in age – 18
- Check-out time is noon
- Late check-out subject to availability
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Babysitting*
- Supervised childcare*
- Children's club*
Pets
- Pets allowed (dogs only, 2 total, up to 40 lb per pet)*
- Service animals welcome
- Pets must be supervised
- Food and water bowls available
- Pet-sitting and pet-grooming services offered
Internet
- Free WiFi in public areas
- Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Parking
- Free secured on-site valet parking
Other information
- Smoke-free property
Property amenities
Food and drink
- Full breakfast (surcharge) each morning 7:00 AM–10:30 AM
- 3 restaurants
- 2 bars/lounges
- Beach bar
- Coffee shop
- Coffee/tea in a common area
- Private dining
- 24-hour room service
Travelling with children
- Children's club (surcharge)
- Children's pool
- Supervised childcare (surcharge)
What to do
- On the beach
- Fitness classes
- Yoga classes
- Snorkelling
- Kayaking nearby
- Fishing nearby
Working away
- Meeting room
Services
- 24-hour front desk
- Concierge services
- Dry cleaning/laundry services
- Luggage storage
- Wedding services
- Multilingual staff
- Free beach cabanas
- Pool cabanas (surcharge)
- Beach sunloungers
- Beach towels
- Beach umbrellas
- Pool loungers
- Pool umbrellas
Facilities
- 8 buildings/towers
- Built in 2021
- Safe-deposit box at front desk
- Terrace
- Fitness centre
- 2 outdoor pools
- Designer shops on-site
- Full-service spa
- Massage/treatment rooms
- Steam room
Accessibility
- Lift
- Handrails in hallways
- Handrails in stairwells
- Well-lit path to entrance
Room amenities
Be entertained
- 50-inch LED TV
- Cable TV channels
Home comfort
- Heating (climate-controlled) and air conditioning
- Ceiling fan
- Stocked minibar (select free items)
- Dressing gowns and slippers
- Iron/ironing board (on request)
Sleep well
- Blackout curtains
- Turndown service
- Free cot/infant bed
- Rollaway/extra bed (surcharge)
- Bed sheets provided
What to enjoy
- Furnished balcony/patio
Freshen up
- Deep-soaking bath
- Separate bath and shower
- Rainfall shower heads
- Soap and shampoo
- Hairdryer
- Towels
- Toilet paper
Stay connected
- Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
- Phone
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
Special features
Spa
Sana has 6 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a sauna, a spa tub and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Dining
Itzam – Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Che Che – Overlooking the ocean and pool, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Changarro – This beach restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.