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Etereo, Auberge Resorts Collection

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2 outdoor pools, pool cabanas (surcharge), pool umbrellas
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Ocean Suite with Sky Deck and Plunge Pool | Terrace/patio

Overview of Etereo, Auberge Resorts Collection

Etereo, Auberge Resorts Collection

5.0 star property
Upmarket beachfront resort with spa, near Maroma Beach

9.4/10 Exceptional

10 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
Map
Paseo Kanai 16, Playa del Carmen, QROO, 77730
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free beach cabanas
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Beach bar
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Connecting/adjoining rooms available
  • Separate bath and shower

Room options

About this area

What's nearby

  • On the beach
  • Maroma Beach - 1 min walk
  • Tres Rios Ecopark - 16 min drive
  • Quinta Avenida - 24 min drive
  • Mamitas Beach - 28 min drive
  • Playa del Carmen Main Beach - 28 min drive
  • Playa del Carmen Maritime Terminal - 33 min drive
  • Playacar Golf Club - 37 min drive
  • Xplor Theme Park - 30 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 37 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 14.9 miles/23.9 km

Restaurants

  • Burger Stop - 11 min drive
  • Hacienda Amarte Maroma - 14 min drive
  • Koba Casa Club - 14 min drive
  • Casa del Lago - 16 min drive
  • Il'Olivo - 17 min drive

About this property

Etereo, Auberge Resorts Collection

At Etereo, Auberge Resorts Collection, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll only be steps from Maroma Beach. 2 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Itzam, one of 3 restaurants, offers ocean views, and serves breakfast and dinner. Other highlights at this luxurious resort include 2 bars/lounges, a beach bar and a children's pool.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site antigen/rapid COVID-19 testing is available for a USD 50 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 75 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs only, 2 per room, up to 40 lbs)*
  • Service animals welcome
  • Pets must be supervised
  • Food and water bowls available
  • Pet-sitting and pet-grooming services offered

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Free secured on-site valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service

Travelling with children

  • Children's club (surcharge)
  • Children's pool
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Snorkelling
  • Kayaking nearby
  • Fishing nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free beach cabanas
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2021
  • Terrace
  • 2 outdoor pools
  • Designer shops on site
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Lift
  • Handrails in hallways
  • Handrails in stairwells
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 50-inch LED TV
  • Cable TV channels

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Ceiling fan
  • Stocked minibar (select free items)
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Sana has 6 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Itzam – Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Che Che – Overlooking the ocean and pool, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Changarro – This beach restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: 16 per cent of room rate

Optional extras

  • Breakfast costs between USD 40 and USD 55 for adults, and USD 30 and USD 40 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for USD 75.0 per night
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 200 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site antigen/rapid COVID-19 testing is available for a USD 50 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Etereo Auberge Resorts Collection
Etereo, Auberge Resorts Collection Resort
Etereo, Auberge Resorts Collection Playa del Carmen
Etereo, Auberge Resorts Collection Resort Playa del Carmen

Frequently asked questions

Does Etereo, Auberge Resorts Collection offer free cancellation for a full refund?
Yes, Etereo, Auberge Resorts Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Etereo, Auberge Resorts Collection?
This property confirms that on-site COVID-19 testing (antigen/rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Etereo, Auberge Resorts Collection?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Etereo, Auberge Resorts Collection?
Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 40 lbs per pet. There's a charge of USD 200 per pet, per stay. Service animals are exempt from fees. Pet-sitting services, grooming services and food and water bowls are available.
Is parking offered on site at Etereo, Auberge Resorts Collection?
Yes, there's free valet parking.
What are the check-in and check-out times at Etereo, Auberge Resorts Collection?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at Etereo, Auberge Resorts Collection and nearby?
Have fun during the warmer months with activities such as snorkelling. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Etereo, Auberge Resorts Collection also has 2 bars and spa services.
Are there restaurants at or near Etereo, Auberge Resorts Collection?
Yes, there are 3 on-site restaurants, featuring beachfront dining and ocean views. Nearby restaurants include Burger Stop (3.7 mi), Casa del Lago (6.1 mi) and Koba Casa Club (6.2 mi).
Does Etereo, Auberge Resorts Collection have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Etereo, Auberge Resorts Collection have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Etereo, Auberge Resorts Collection like?
Etereo, Auberge Resorts Collection is a short 1-minute walk from Maroma Beach and 11 minutes' walk from Paradise Beach.

Overall score and ratings

9.4

Exceptional

10.0/10

Cleanliness

10.0/10

Staff & service

9.3/10

Amenities

9.6/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Exceptional

Flawless
Kai, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Spectacular. The absolute best in all of Cancun.
Kai, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Everything we had hoped for all around! Above all, every single person we met who work at Etereo are beyond kind and thoughtful and went above and beyond to make us feel so genuinely taken care of. We left feeling like we made new friends that we would love to see again. The restaurants, pools, our room and especially SANA (spa) were simply perfect and we experienced beautiful and spiritual experiences while there that we will never forget.
Carly, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Jeremy B, 3-night trip
Verified Expedia guest review

10/10 Exceptional

El único tema es que reserve una habitación Ocean Studio con Sky deck y punge pool y me dieron una que solo era Ocean Studio with Plunge Pool. No entiendo la razón de ello ni se me hace correcto que no den lo que uno reservo y pago, aparte de ello el hotel es espectacular y un gran servicio. Lastrima que no honraron ni bonificaron el cuarto que no me pudieron dar
Daniel, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Hôtel incroyable et service A1. Nous avons passé de superbes vacances et je le recommande sans hésiter.
Kevin, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing place. Clean, new, gorgeous rooms and service. Go before the massive new hotel opens next door and it’s busy and not relaxed!
Paige, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Simply stunning!
Julian, 2-night romance trip
Verified Expedia guest review

8/10 Very good

The property was incredible great staff, great location brand new, almost perfect, the butler, Alvaro was the best I’ve had at any resort. the food was incredible the primary downside was the lack of dining options , it was the same dinner menu every night. They did offer the option of customized dinners which we took advantage for Mexican taco dinner that was fabulous. First day we noted many sand fleas. They were everywhere. They provided eco-friendly bug spray was not effective against them . Less prevalent in the days that followed yet they were there and all of us ended up with multiple bites. Recommend taking your own Deepwoods off or something to protect yourself against these fleas. The beach lounging options were incredible. Each weight service was good but could’ve been much more attentive. Overall probably the best resort we have stayed at in the Cancun/Playa area.
RICHARD, 4-night family trip
Verified Expedia guest review