4/10 Fair
19 August 2023
Would not recommend
Upon arriving, the hotel looked very impressive. However, when we got to our room, we realised that despite booking a ‘standard room with balcony’ there was no balcony. Nor were there any drawers or spaces for hanging wet clothes. When we reported this to reception, we were told “Standard rooms don’t have balconies,” despite the booking information.
We had to report the flush on our toilet broken on five occasions and were only offered a change of room on the penultimate day of our stay.
The food was bland and repetitive. I enjoy eating a range of dishes abroad but ended up surviving on pizza and chips for both lunch and dinner. Moroccan night, was the only exception, when the food was actually palatable.
In the ‘a la carte’ restaurant (it was a limited set menu) I expressed that I had a kiwi allergy. Instead of preparing me a separate dessert, I assume they attempted to pick the kiwi out of the existing fruit salad, but still served it to me with a chunk of kiwi in. It seemed lost on the staff that this was a massive issue.
The hotel is situated in an actual ghetto and you will not feel safe leaving the resort on foot.
Positives- The catering and wait staff were very friendly and helpful. There are a number of pools, giving you the choice of a relaxing or lively space. People don’t start to put towels out until around 7.30am so there is no mad rush for sun loungers in the morning. You can download and app called Glovo and order edible food and snacks to the hotel.
Laura
Laura, 7-night trip with friends
Verified Hotels.com guest review
