Kempinski Hotel Grand Arena

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Beach
Beach
Outdoor pool
Outdoor pool

Overview of Kempinski Hotel Grand Arena

Kempinski Hotel Grand Arena

5.0 star property
5-star ski-in/ski-out hotel with spa, near Bansko Ski Resort

9.4/10 Exceptional

240 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is $213
Price available on 29/05/2022
Map
Pirin Street 96, Bansko, 2770
Main amenities
  • 123 smoke-free guestrooms
  • Daily housekeeping
  • Ski-in/ski-out access
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool
  • Free children's club
  • Free supervised childcare
  • Ski storage
  • 24-hour fitness center
  • Outdoor tennis court
  • Sauna
For families
  • Children stay free
  • Cribs/infant beds (surcharge)
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Sofia Airport (SOF) - 118 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Kempinski Hotel Grand Arena

With ski-in/ski-out access, Kempinski Hotel Grand Arena allows you more time for downhill skiing and snowmobiling, plus you'll be 0.1 mi (0.1 km) from Bansko Ski Resort. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and Gallery Restaurant, one of 3 restaurants, serves international cuisine and is open for breakfast. 2 bars/lounges and an indoor pool are other highlights at this luxurious hotel, and rooms offer up nice touches like deep soaking tubs and pillow menus. Ski storage is also available. Fellow travelers love the helpful staff and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 123 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - 3 PM
  • Minimum check-in age - 15
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets allowed*
  • Service animals welcome
  • 1 per room (up to 22 lbs)
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 5 per day)
  • Onsite valet parking (EUR 10 per day)
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast
  • 3 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • Tennis
  • Fitness classes
  • Hiking/biking trails
  • Shopping
  • Ecotours nearby
  • Golf lessons nearby
  • Mountain biking nearby
  • Safari nearby
  • Rafting nearby

Working away

  • Business center
  • 4 meeting rooms
  • Conference space (2691 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Bicycle rentals
  • Ski storage

Facilities

  • 5 buildings/towers
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Piano
  • 24-hour fitness center
  • An outdoor pool
  • An indoor pool
  • Designer stores on site
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Bathroom emergency pull cord
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • Bulgarian
  • English

Ski

  • Ski-in/ski-out access
  • Downhill skiing
  • Ski storage
  • Snowmobiling
  • Ski lifts nearby
  • Ski runs nearby
  • Ski lessons nearby
  • Snowboarding nearby
  • Ski rental shops
  • Snowshoeing nearby

Room amenities

Be entertained

  • 27-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Recycling
  • LED light bulbs

Special features

Spa

Kempinski The Spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Gallery Restaurant - This poolside buffet restaurant specializes in international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.
Come Prima Restaurant - Overlooking the pool and garden, this restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Sushi Bar and Teppanyaki - This restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 160 per person (one-way)
  • Area shuttle service is offered for an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Cribs/infant beds are available for EUR 20.0 per night
  • Rollaway beds are available for EUR 20.0 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs EUR 5 per day
  • Valet parking costs EUR 10 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 9:00 AM to 9:00 PM
  • The seasonal pool is open from June to October
  • Guests under 16 years old are not allowed in the spa
  • Guests under 16 years old are not allowed in the fitness facility
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Arena Grand Hotel
Grand Arena Hotel
Grand Hotel Arena
Hotel Grand Arena
Kempinski Grand Arena
Kempinski Grand Arena Bansko
Kempinski Grand Arena Hotel
Kempinski Grand Hotel Arena
Kempinski Hotel Grand Arena
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Bansko
Kempinski Resort Grand Arena
Kempinski Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel Bansko

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.3/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Bozhidar, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Eyal Yoli, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing stay
I’ve stayed here many times and have never been disappointed. The hotel, staff and facilities are exceptional. It’s the only hotel to stay in at Bansko
Daniel, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Very good raport service - money
Service is excellent 👍
Cristi, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Anna, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel in a great location.
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is a very nice property set in a fine location overlooking the Pirin mountains and next to the ski lift (although I went in the off-season). The property was pretty empty because of Covid but the staff were very attentive and trying to keep up good spirits in spite of the depressing situation, with limited business and a worrying spike in cases in Bulgaria. I would highly recommend this hotel, even if you don't go in the ski season. The views of the Pirin mountains are spectacular. There are walks and other activities from the doorstep. The spa is very nice with indoor and outdoor facilities that are on a par with what you might find in Thailand. There is a fine dining restaurant that seems to attract the finest trainee chefs and waitstaff from the area, as the standard of food and service was very good, especially for the price. The rooms are maybe a little dated now but still good and have nice balconies. It is also a 10-minute walk from the main street in Bansko with many more restaurants (although most were closed when I visited). In better times, a great place to go for a holiday in the Pirin mountains.
Graham, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Galina, 3-night trip
Verified Orbitz guest review

10/10 Exceptional

Excellent place compared to the rest of available hotels in the area. Don’t risk your holiday, only stay here.
AMMAR AHMED, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Summer Weekend in Bansko
I booked for a twin beds room and we got a double one, but I didn’t complain since it was a short stay. The cleaning of the room was not as we expected. The mattress on the bad was too hard for me… Anyhow the location of the hotel and the view of the rooms with mountain view was excellent. The breakfast is also very good with excellent variety of food. I can comment only that the bread and croissants were not as fresh as one can expect from a 5* hotel.
View from the room 145
Biljana, 3-night trip
Verified Hotels.com guest review