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All properties in Tulum, Tulum, Quintana Roo, Mexico

Eterna Tulum

Edwardian hotel in La Veleta with outdoor pool

  • Free WiFi

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  • Eterna Tulum
  • Eterna Tulum
  • Pool
  • Traditional Suite - In-Room Dining
  • Eterna Tulum
Eterna Tulum. Image 1 of 12.
1 / 12Eterna Tulum
Calle Cobá Manzana 44 Lote 001 La Veleta, Tulum, 77760, QROO, Mexico

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico), Intertek Cristal (3rd party expert - Global), Safe Travels (WTTC - Global), SGS (3rd party expert - Global), Ecolab (3rd party expert - Global), Bureau Veritas (3rd party expert - Global), and COVID-19 Guidelines (CDC) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Kitchenette
  • Non-smoking

Property highlights

Main amenities

  • 25 smoke-free guestrooms
  • Housekeeping (on request)
  • 1 outdoor pool
  • Rooftop terrace
  • Airport shuttle
  • 24-hour front desk

What’s around

  • In La Veleta
  • Tulum National Park - 44 min walk
  • Dos Aguas Park - 19 min walk
  • Cenote Crystal - 32 min walk
  • Tulum Mayan Ruins - 3.5 mi / 5.6 km
  • Playa Ruinas - 3.5 mi / 5.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 Bedroom
  • Superior Room
  • Junior Studio
  • Traditional Suite
  • Superior Suite

What’s around

Landmarks

  • In La Veleta
  • Tulum National Park - 44 min walk
  • Dos Aguas Park - 19 min walk
  • Cenote Crystal - 32 min walk
  • Tulum Mayan Ruins - 3.5 mi / 5.6 km
  • Playa Ruinas - 3.5 mi / 5.7 km
  • Gran Cenote - 3.8 mi / 6.1 km
  • Playa Paraiso - 4.8 mi / 7.7 km
  • Tulum Beach - 5 mi / 8 km
  • Tulum Monkey Sanctuary - 5.4 mi / 8.7 km
  • Cenote Manatí - 7.2 mi / 11.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 98 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)
map
See on map
Calle Cobá Manzana 44 Lote 001 La Veleta, Tulum, 77760, QROO, Mexico

At a glance

Hotel size

  • This hotel has 25 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Transfers

  • Airport shuttle (available 24 hours)*
  • Ferry terminal shuttle*

Parking

  • Motorcycle parking only on site
  • Wheelchair-accessible parking on site
  • Free offsite parking within 7 ft
  • Street parking available

Other information

  • Smoke-free property
  • Clothing optional (nudity permitted in public areas)
*See fees & policies for additional details or extra charges

In the hotel

Things to do

  • Bicycle rentals on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or town car service available
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 2
  • Year Built - 2022
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden

Accessibility

  • Braille or raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Handrails in stairways
  • Wheelchairs available on site
  • Braille signage

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Shower only
  • Hair dryer (on request)

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils

More

  • In-room safe (laptop compatible)

Special features

Recreation

On Site

  • Bicycle rentals on site

Nearby

  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby

Fees & policies

Refundable depositPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: MXN 2000 per accommodation, per stay

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • Service fee: MXN 20 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 3000 per vehicle (one-way, Maximum occupancy 5)
  • Ferry terminal shuttle and bus station shuttle service is offered for an extra charge
  • Beach shuttle, shopping center shuttle, and theme park shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 8:00 AM to 10:00 PM
  • Guests under 18 years old are not allowed in the swimming pool

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

On-site antigen/rapid COVID-19 testing is available for a MXN 2000 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Ecolab (3rd party expert - Global)
  • COVID-19 Guidelines (WHO)
  • SGS (3rd party expert - Global)
  • Intertek Cristal (3rd party expert - Global)
  • GBAC STAR Facility Accreditation (global expert)
  • Bureau Veritas (3rd party expert - Global)
  • Safe Travels (WTTC - Global)

Policies

This property is managed by a private host, not a professional engaged in trade or business.

Clothing is optional at this property.

This property does not have elevators.

Long-term renters welcome.

This property uses a grey water recycling system and eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts debit cards, debit cards, debit cards, debit cards and debit cards.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property is licensed under an applicable law.Property Registration Number 71774021

Also known as

  • Eterna Tulum Hotel
  • Eterna Tulum Tulum
  • Eterna Tulum Hotel Tulum

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Eterna Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's free parking nearby.
  • Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Humo (7-min walk), Los Aguachiles Tulum (7-min walk), and El Camello Jr (9-min walk).
  • Yes, an airport shuttle is available. The charge is MXN 3000 per vehicle one-way.
  • Have fun with nearby activities like boat tours, hiking, and kayaking. Additional recreation nearby includes spelunking, ecotours, and segway rentals. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden and access to a nearby health club.